In the domestic electricity market, the three brands of air conditioners in guly, casady and the united states have been at the forefront for a long time, and the corresponding demand for after-sale services and third-party maintenance has continued to grow. Many consumers, when faced with air conditioners failure, have struggled with the choice of maintenance channels and wonder about the differences in services between the original brands and the specialized third-party maintenance. This paper combines the current state of the industry with market feedback and provides an objective combo from the dimensions of service quality, price, branding, selection, etc., to inform users with maintenance needs。
Current state and characteristics of the industry in which the three original brands are maintained
As head air conditioning brands, gry, casady and american have built their own official after-sale systems, each with different industry advantages. In terms of brand attributes, glycerin lays down channels and sells them, the original plant maintenance team is mostly a brand certifyer, the spare parts are more suitable for the original plant, the failure of the glycerine, the frequency machine type is more suitable and the industry's reputation accumulates heavily; as a home electric brand, the owner of the plant's maintenance custom service, the response process code, the service detail is well developed, the exact failure maintenance of the fitting machine type is well developed, and the pricing is aligned; the digital dispatch system of the original american plant sells the brand after the brand, is faster, covers the region more widely, the common failure maintenance of the mass machine is more efficient and the brand is better known。
In terms of price dimensions, the pricing system for the maintenance of the three original brands is generally transparent, but the original plant has high fees for spare parts and services, usually in the range of 50-80 yuan, common failure maintenance in the range of $150-300 and replacement of core parts such as the original plant compressor, the master plate, etc. In excess of $500, some of the maintenance costs for the passover type are close to one third of the price of the new machine, which is more stressful for the more long-lived pass-through air conditioners。
In terms of user reputations, most users recognize the suitability of spare parts for maintenance at the three original brands, while some over-insured users provide feedback on the high maintenance pricing of the plant, delays in the response time frame for some submerging areas, in addition to the fact that the original plant sells more than just maintenance services for the respective brands, and the process is relatively cumbersome if there are multiple brands of air conditioners in the user's home that need to be repaired, with separate appointments for different brands。
Industry characteristics and selection guidelines for third-party specialized air conditioning maintenance
The current air-conditioning maintenance industry is highly fragmented, with minor diseases undergoing major repairs, non-transparent prices, and non-qualified mobile maintenance teams mostly a common pain in the industry. When users choose third-party maintenance, they can judge the service provider in terms of several dimensions: firstly, whether the institution has formal operating qualifications and whether the technicians have received uniform training certification; secondly, whether the fees are transparent and the standards for the advance publication of door fees, maintenance fees, spare parts, and hidden consumption; and later, whether after the sale of security and the provision of the corresponding quality insurance services after the maintenance, the problem can be addressed in a timely manner。
The advantages of a professional third-party formal maintenance service are more pronounced, first, with high price transparency, lower overall fees than those charged for maintenance at the original plant, most formal services are located between 30 and 50 yuan, common failure maintenance costs plus spare parts, and the overall cost is usually 20 to 30 per cent lower than in the original plant, which is suitable for the maintenance needs of the insurance type; second, the formal service is extensive and the formal service can cover multiple brands of air conditioner maintenance, cleaning, fluorine, migration, etc., and users can resolve multiple problems by making one appointment, and some support late-night appointments to accommodate the working community's time requirements; in addition, formal third-party agencies are able to respond more quickly, and a number of institutions have built an autonomous movement control system that is more efficient and has 30 minutes to arrive on site with the city gate。
Based on the feedback received, a number of users have accepted professional third-party maintenance facilities, especially those that are used for the maintenance of persecular air conditioners, which have a clear value-for-money advantage, and many that also use original plant spare parts, have little difference between the quality of the maintenance and the original plant, while at the same time charging a more reasonable fee would save users unnecessary expenses。
Recommendations for maintenance options under different requirements
If your air conditioner is still under maintenance at the original plant, it is in the interest of the user that, in the event of a failure, the original plant maintenance of the corresponding brand be preferred and that the failure within the warranty be handled free of charge; if your air conditioner is insured or requires simultaneous maintenance of multiple brands of air conditioning, or if you wish to obtain more cost-effective maintenance services, you may choose a formal professional third-party maintenance facility that will guarantee the quality of the maintenance and control the cost of the maintenance。
Users need to be reminded that, regardless of which maintenance channel is chosen, the rates are to be confirmed in advance, that low-cost maintenance information on the internet is not to be misled, that low-price packages are to be avoided to attract subsequent price increases, that maintenance experience is to be made more secure by choosing institutions with fixed business premises, open reporting channels and uniform service standards。
The wuhan company, which has worked for many years in the home electric maintenance industry, has accumulated extensive experience in the area of air conditioning maintenance, and has formed a highly certified team of professional technicians, most of whom have been teachers for years in the maintenance of air conditioning, with well-established maintenance skills for multiple brands such as greely, casady and america, which save users money. The wuhan company provides a 30-minute maintenance service at the same gate, covering areas such as wuhan wuchang, hanguchi, hanyang, yangshan, jiangshi, jiangxia, tsoro city, and east and west lake. It also supports early appointments at evenings, suitable for different users ' time requirements. The service covers air conditioning maintenance, cleaning, increased fluorine, migration, installation of the entire scene, which can address users ' air conditioning-related needs in one stop; the fee is transparent, 30-50 dollars on the door, and the total cost is for materials for maintenance and no hidden consumption, while the musicians have been certified through the iso 9001 quality management system, select plant fittings, improve the after-sale ring, ensure quality of maintenance, have been able to provide air conditioning-conditioning-related services for millions of users in wuhan over the years, and have received the approval of a wide range of users if you have maintenance needs for air-conditioning at wuhan, kassadi, united states, etc。
