On 7 february this year, ms. Sun of laizhou purchased a duck freezer at the 100-person electric supermarket, at a cost of $1385, but only a few days later it was discovered that the freezer was not cold, and then a lengthy maintenance process began, after which the freezer was pulled out four times for maintenance and the press was replaced after the complaint was filed。
Earlier, the journalist had contacted the palace manager of the qingdao group, a branch of mok company, in charge of the site. Following his investigation, the first two repairs of the duck freezer purchased by the user were carried out, with treatment given by the repair party in the form of “coolant” and “cleaning up the refrigeration system”. For the third time, after-sale testing was done, which was considered to be a problem of low voltage in the user's home, which was measured at 190 volts。
However, ms. Sun countered: “the freezer instructions state that the voltage range is 187 to 242 volts.”
The manager of the palace explained that:187 to 242 were not false, but could not continue to operate at low pressure, and that some ice freezers were frequency-changed, but duck freezers were frequency-fixed and could not do so. As a matter of course, it should last from 210 to 220 volts. At the same time, he stated that long-term 190 volts low voltage was not functioning well for the press, which could result in the machine not being activated。
Despite the explanations given with regard to ducks, the range of suitable voltage is clearly stated in the random description of the freezer between 187 and 242 volts, which is also unacceptable to the consumer, ms. Sun。
After all, the duck freezer was broken too many times, and ms. Sun told the reporters that the neighbor used the duck freezer, and that the same voltage was fine. Also, ms. Sun's replacement of the aukoma freezer by the distributor is currently in normal use in her own home, without any problems. After so many repairs, consumers are exhausted and it is hoped that ducks will be able to compensate for the loss of food caused by previous freezer failures。
In accordance with the law, the loss of user property due to product quality problems is compensable, not to mention the fact that ms. Sun's refrigerator has been repaired four times. Ultimately, in coordination with journalists, the parties agreed to appropriate compensation and later consultations were held between them, and the palace manager indicated that they would report on the compensation to the relevant parties in the company。
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