I'm a journalist
In recent days, ms. Han, the consumer of the kramayi in xinjiang, reported to the press that she had purchased nearly $4,000 of the 3d printer for the official flagship shop, and that there had been a breakdown in just one week, and that the new machine had been followed by frequent supply jams and fragmentation of parts. After numerous communications with the branded customer service, the counterpart refused to refund the goods on the grounds that they were “over the period of service”. Following the intervention of journalists, the brands agreed to return the goods。
Seven days after the purchase of the new machine, the new one is broken and the new one's hit
According to ms. Han, she purchased a 3d printer under the banner ps2 on the online platform at the beginning of november 2025 and spent over $8,000 on the purchase of official consumables. However, on the second day of the machine's operation, an anomaly occurred. "stand to half of the time, the job stopped and the wrong code was displayed on the screen, and it was completely impossible to continue using it." ms. Han immediately contacted the official guest service。
Consumer supply
Ms. Han sent the machine back for testing, in accordance with the instructions of the client. After the sale confirmed receipt, a new machine was replaced for her. I didn't know the second machine had more problems. “the first is the printing board problem, which is followed by a entanglement after resolution, followed by frequent supply congestion, which is not long after clearance. What is even more unacceptable to ms. Han is that when she unmasked the machine, she found that the slips and plastic pieces had broken at the point of importation of the automatic feed system (ams)。
Consumer supply
After sale, pull saws: from “replacement only” to consent to return
There were problems with two successive machines, which caused ms. Han to lose confidence in the product. She had requested a refund from the brander, but had been told that the “refund period had passed” and that the solution could only be a new one. The service made it clear that no return was supported and that no other model could be replaced。
"i feel like i'm selling." “most of the time after the purchase, ms. Han said, “the repeated maintenance, debugging and communication, which seriously affected the use of experience and my normal life, was meant to print christmas gifts for the children, and so far, nothing has been called”. After searching for evaluations related to social platforms, she found that similar problems had arisen among other netizens and felt that the model product might have a high accident rate and insisted on returning the goods。
On 29 december 2025, journalists contacted the branding of ms. Han's presentation, and the staff member indicated that the record had been recorded and that they would respond after learning the details. On 2 january 2026, ms. Han informed the journalist that the platform had approached her on her own initiative and agreed to the refund. Once again, journalists synchronized the progress with the branding of bamboo, confirming: “at present, the refund process has been reviewed through the platform and is waiting for users to send back the machine. Once the machine has been received, we'll examine it further and analyse the reasons."
The internet's red brand's a concern: sales are hot, there's nothing on the line. White
As a 3d print brand that has emerged in recent years, technology has been rapidly gaining ground in consumer-level markets with high value for money and intelligent design, with multiple products standing at the top of the sales list for electric power platforms. However, in contrast to its online sales heat, the brand currently does not have any off-line outlets in the country, and consumer problems can be solved only through online passenger service and mail。
On the black cat complaints platform, journalists searched with the word “treading” and found that there were more than 400 complaints about the quality of bamboo products and after-sale services, focusing mostly on parts damage, printing stability, software compatibility and speed of post-sales response. Some consumers reflect that the long-term nature of the mailing process affects continuity of use。
At present, ms. Han is in the process of returning the goods, and she will continue to follow developments in the aftermath of the incident。
