With summer inflammation, ms. Lee of foshan's recent purchase of glac has not been able to achieve the desired cooling effect? “from 8 a. M. To 12 noon, it can only be maintained at around 25 degrees.” on several occasions, she contacted the merchant, eugrey, for repairs of the after-sale passenger service, which, when greves arrived at the scene, stated that ms. Lee's air conditioning equipment was normal, but that ms. Lee was not satisfied。
Mr. Gao in nanjing, while reporting on air conditioning, found a “false master” through his mobile search engine, which cost nearly $5,000. Henan's netizens have complained to the us group's official weibo that their air conditioners have not been supplied with spare parts and that they have spent a long time waiting to be repaired on a hot day。
Recently, such air conditioner complaints have not been uncommon and have been made almost weekly since entering high temperatures, involving prominent brands such as the united states, haisin and mi. Of these, there has been a significant increase in service complaints, such as installation and maintenance。
It's been going up lately
The complaints were concentrated in a short period of time, and behind them were high-temperature, heat-cool air conditioners that sold fire. “the number of people who have recently come to buy air conditioners for air conditioners is high, and door shop air conditioners receive, on average, 20 people a day, and are too busy to eat.” in guangzhou, the staff of suning's darts shop was told by southern + journalists. According to data from kyoto 6/18, the sales of air conditioners in the three brands of haile, u. S. A., glycée, are worth billions of seconds。
“as of the first half of the year, air conditioners sales can be described as a unique feature in the home electricity market, which is the year of the year.” iicon analysts in the market research institutions are analyzing southern plus journalists. According to the agency's data, in the first half of 2023, sales and sales in the air-conditioning market in china increased by 41. 9 per cent and 38. 7 per cent, respectively, to 3,418 million units and $116. 9 billion. Online sales and sales increased by 67. 6 per cent and 69 per cent over the same period; underline sales and sales increased by 17. 2 per cent and 17. 2 per cent over the same period。
In production, the supply of major air-conditioning brands is also high. Data from the oviyun network, which is also an industry market research institute, show that sales in the chinese air-conditioning industry grew double in the first half of 2023, producing 9. 28 million units, or 14 per cent over the same period, and selling 9. 9 million units, or 11. 9 per cent over the same period. This compares with an increase of 37. 7 per cent and 30. 9 per cent, respectively, in intra-air-conditioning enterprises in june-july。
Remember three reminders to avoid trouble
“in high-temperature weather, air conditioning demand is concentrated, air conditioners are used more frequently and for longer periods, and there is a significant increase in the probability of bad performance, it is essential that the manufacturer or channel provide timely and good post-sales service security.” ho jin ming, vice-president of the oviyun network, stated。
In fact, as sales erupted, many consumers who had recently purchased air conditioning suffered from installation difficulties and delays. Southern plus journalists were informed that the installation of “explosive sheets” for air conditioners during the summer was inadequate and sometimes affected the experience, and that even if air conditioners brands were to commit themselves, the likelihood of problems for users would increase because of supply and demand. What, then, does the user have to do to avoid problems when the air conditioners are in trouble and need to be repaired
One is not using the internet search engine for maintenance
South + journalists found in 100 degrees, using gly, u. S. And great gold air conditioning (glac) maintenance as keywords, and in the top search results, maintenance contacts were included。
In response, the president of the bureau of the board of directors of the china national electrical services maintenance association, kwok chiu, reminded the consumer that after-sale services could be made available to the network of producers or sales officials, to the official telephone service provided by the original purchase machine invoice, or to the company's twitter and ap contacts. “if the official telephone number is not known, it can also be consulted on the website of the general directorate of market supervision, on the website of the banners, or directly at the shop. Do not search the search engine, business services check
It is worth noting that the identification treasures set up in the china-china network of coordinators, whereby consumers have access to official post-sale contact details of many brands, are also often linked to product instructions, which also suggests that consumers should keep product instructions。
Second, we're asking for a maintenance bill
The measures for the management of services for the maintenance of domestic electricity and electricity provide that the household utility maintenance operator shall not misrepresent, exaggerate, falsify, falsify, repair or content, misrepresent faulty parts, intentionally replace normal performance components, etc. The regulation on coding and prohibition of price fraud, which came into effect on 1 july 2022, makes it clear that the operator shall not sell goods or provide services at a price other than the price stated, and shall not charge for unlabelled fees。
“consumers may require companies and service providers to produce, in advance, a list of service prices and a manual on the price of spare parts, which may be available electronically, subject to the certification or stamp of the enterprise for informed and self-selection by consumers.”
Third is to make sure that the billing budget is in place
In the case of the south + reporter, who combed a number of maintenance service complaints, it was found that most of the cases were followed by the operation of maintenance staff, which gave an alarming price. As a result, southern + reporter also reminded users that, in the case of on-site maintenance, the maintenance service should first be allowed to assess budget costs, and then, after confirmation by both parties, then to perform maintenance, and if necessary, to record and retain evidence, and in fact, before the service staff arrives, it could also be done by video recording, first by pre-valuing cells and then by going to the door。
