On april 11th, the modern express (journalist yang zheng/photo) officially inaugurated the nanjing electricity consumers station in 13 municipalities of jiangsu province, marking the complete closure of the entire province's network of domestic electricity consumer protection services. Modern express journalists learned on the spot that the event was directed by the commerce department of jiangsu province, the consumer rights and protection commission of jiangsu province, co-sponsored by the department of social work of the hyunwu district council, the department of commerce of hyunwu district and the chamber of home electrics of jiangsu province, and that a single hotline for the defence of human rights was running simultaneously: 400-8815-315。
In recent years, as a new policy of exchange for household electricity has advanced, the electricity consumption market in jiangsu has continued to warm, but rights-based issues such as after-sale maintenance and poor access to complaints have become more prominent, affecting consumer confidence and the healthy development of the industry. In order to implement the “consumer-free” requirement to provide access to the “last kilometre” for the protection of household electricity, the jiangsu chamber of home electricals took the lead in setting up a service for the defence of household electricity consumption in 13 municipalities throughout the province, building a system of specialized, global and rights-based services。
At the site of the event, front-line service engineers in the brands of guly, haile, american, tcl, millet, gold, boss, fang tai and zong-wei took a collective oath committing themselves to upholding integrity, providing professional services and effectively safeguarding consumer rights and interests after sale。
Representatives of 13 municipal service stations, such as nanjing, suzhou, wuxi, xuzhou and changzhou, were awarded cards at the ceremony. In the future, jiangsu consumers can quickly receive quick, efficient and professional support for their rights when they encounter problems of quality, after-sale or consumer disputes。
“at the time when a domestic electricity dispute was often `played' for lack of responsibility, there is now a single service station throughout the province, which must be handled faster.” mr. Zhang, a citizen of nanjing, stated at the scene。
According to the director of the chamber of household electricals of jiangsu province, the launch of the 13 municipal service stations was a key step towards improving the system of defence and creating a comfortable consumption environment. We will open up channels, improve efficiency, effectively safeguard consumer rights and contribute to the development of health norms in the household electricity market。
