This summer, hot weather swept across the country, and it was so hot that “i fell off the road to work and was diagnosed with a third degree of burning”: “i went out as grapes, and came back as raisins”: “it was too hot recently, henan became hot, fujian became a make-up”, “41 degrees, corn in the ground blew up into popcorn.”。
The new term “payable summer break” has also emerged, stating that the only incentive for this weather to go to work is to go to the company and use free air conditioning. Indeed, against the background of the numerous "no air conditioner, no life" that became the voice of the network when high-temperature orange warnings were issued, air conditioners have long been thermally sold in just a week from 4 july to 10 july, and 100. 29 million are sold online, an increase of 14. 46 per cent over the same period。
In the immediate aftermath of the surge in the use of air conditioners, after-sale services were again of concern. According to black cat complaints [the complaints portal], there are nearly 20,000 complaints related to air conditioners such as united states air conditioners, including delays in maintenance of air conditioners, untimely charges for installation and maintenance, and after-sale processing. What puzzles consumers is: how can after a good commercial ad before a purchase, after a purchase, after the sale of a service be “deficient”
One “hot knowledge” that can hardly be ignored is that air conditioning sales as a whole have declined for three consecutive years. This trend continued in the first half of the year: sales on the air-conditioning line declined in double digits. When the industry is no longer growing, the after-sales appearance is particularly dramatic。
An air conditioning doesn't get paid off
Lee ying, who lives in beijing easttown, placed three ox air conditioners online this year, at a total cost of $6,000, which was intended to be installed before the heat of the day. It took three weeks to complete。
On 22 june, after three ox air conditioners arrived at the door, li made an appointment for installation services for the weekend. On 25 june, she waited at her home for an hour before the installation master came in and, after checking the location of the installation, told her that it would cost her $700 to install three air conditioners, of which $300 was for high-altitude operating expenses and $400 for additional pipes。
Lee was surprised by the price and asked why it was so expensive. Li ying and the other have bargained and the other party has called it a minimum of $600。
“a few years ago, when i installed the air conditioner, i spent only a few dozen dollars, and i didn't think it would cost so much, which would be 10 per cent higher than the price of the air conditioner, and i didn't agree that the other party would just pack up and go.” lee told the weekly magazine, "the financial times."。
The client called and asked her not to complain, and lee agreed. An appointment was made with the new master for installation at 5 p. M. On 2 july. It was not anticipated that this time they would have been stood up and not come to the door until 8 p. M., claiming that they had been delayed at the previous house. On 9 july, ox went to another teacher and this time at least said that the other party had finally agreed to install it at a cost of $450。
Speaking of the air conditioner installation service this time, li was so tired, "how come the air conditioner is so greasy?" during the installation, li spoke to the master and she was told that her home was not expensive, and that it was all for thousands of dollars。
This is not a problem for the oxs, luxen recently added air conditioning to his new home, saw glick as a big brand, was trustworthy, spent nearly $6,000 on a three-p gla online, and added money for late appointment. “there was an air-conditioning platform outside my window, or 150 dollars, and the master said the holes in the house were useless and had to be re-plugged.”
In a few cases, like luxen, consumers said that they had bought a branded air conditioner some time ago, and that it was more expensive to sell and install than to find a teacher from outside. “the master came to the house and said that it would cost $150 for the punch, $80 for the shelf, $100 for the high-altitude work, $100 for the tube, $100 for the 7th floor, no punches, no stubs, $500 for the light air and pipe.”
"the purchase page of the american air conditioner says it's free of charge, and it's a lot of money." one consumer complained that eye-to-eye, take-over, high-altitude jobs, etc., were all subject to fees that were unexpected to the consumer and not to the business. The following group of people left messages asking how much it cost to install it, and they said they spent 350。
One consumer spoke out of the minds of countless people: “when the master comes to the house, find every reason to raise the money, and then say, when i get the pipe, i'll charge for my work at high altitude. My house is on four floors, and the next floor is the top of the shop, no different from the second floor, and that's the price
“deeply hurt by hale's air conditioner, and without informing him of the high-altitude operating expenses, he said that he would never buy hale's electrical appliances again.” a consumer would be in a dump。
Those who bought the hal air conditioner had to shine their eyes, so they said it was a one-and-a-half-wave set-up of the hal air conditioner that they purchased at the cost of 2,000. The first day, the master said it was too late, it was difficult to dress and change the time; the next day, a new teacher came to the door and said it was not a good place to install and went away; and the third day, two masters came and spent $400 on it。
Searching for air conditioners on black cat complaints platforms has resulted in nearly 5,000 complaints, with a third floor occupied by a person or 100 dollars paid for the installation; when purchased online, a fee of $400 was paid for the installation, and it was not expected that the master would charge an additional $760 for the installation, which was said to be for the fitting of pipes, stubs, etc。
The air conditioners were slaughtered
Not only does the air conditioning require extra money, but there are plenty of things to do to fix it。
930. Zhao kwok still remembers the entire cost of repairing the air conditioner... For air conditioners with an original price of $1840, the maintenance costs of nearly $1,000 are “enlightened”。
This ji-mi air conditioner, zhao ko bought it for less than a year, then “no work”. The maintenance master removed the off-site, presumably caused air conditioner failure by the wrong rat. It was fixed at $880, plus a fee of $50, for a total of $930. “too expensive”, zhao ko felt that it was because of the “a large hole left” on the outside that led the rats into it, which was an air conditioner design problem, and the cost should not be borne by itself。
Also shocked by the maintenance costs is liang huayu. “the maintenance master spoke three times and three times”. Liang's air conditioners were not cooled, and the master at the house said that the main board of the circuit was in trouble and that it cost $1,000. She couldn't accept that, in the market, the same type of higher-assembled air conditioner, "$2,000 at first hand," would cost $1,000 for an old air conditioner fix? “at $850, the maintenance staff re-stated the price. She still disagrees. "$650, we'll make money." finally, liang huayu finished the deal with $600。
The constant bargaining has led liang huayu to feel that “air conditioner maintenance prices are too watery”. This, in turn, often means being slaughtered, and in addition to spare parts replacement, heavy drying-go maintenance initiatives, which are non-transparent operations such as cleaning, piercing, etc., may allow consumers to enter the pit。
It became clear from huang ting ting, who lived in shaanxi, that it would have cost $100 to repair the refrigerant at a time, but that the repairer had brushed his shoes on the outside machine and charged $50 for cleaning. “it is clear that i have refused to clean and that he has not followed the cleaning procedure”。
Consumer wang nan told the weekly magazine " financial and economics " that during the installation of tcl air conditioners, the maintenance master indicated that there were not enough tools to pierce them, and called “friends of his” to help and asked wang to “talk about prices” with “friends”. The original concrete hole of $90 resulted in the repair master's offer becoming $300. This makes wang nan feel "unbelievable." he objected to the sale of the tcl air conditioner。
From dozens to thousands of dollars, these costs, which go beyond the normal price system, become indistinguishable areas during air conditioning maintenance. As a result, for a long period of time, air conditioners, such as fees and fees, have been subject to serious illnesses. One of the most common details was that according to some interviewees, the promised free installation had turned into a fee line。
The delay in the response following the sale of air conditioners became a more widespread presence, with the exception of excessive charges. In black cat complaints, tweets, and purchasing evaluations, you can see a lot about it. “do you want to wait for the summer to pass?” according to interviewees。
Last winter, mr. And mrs. Song woo-jee moved into a new home with four gl air conditioners, at a cost of $14,000. Not long ago, he had been able to withstand hot weather and had turned on the glyphosphonic a. C., but for the first time, a problem had arisen in the living room, with a temperature of between 23 and 26 degrees, and a sour noodle of “sort”。
When the maintenance master came to the door, he told song woo kit that it was because gla used an "acid evaporation device" that would be fine if the temperature was below 22 degrees, "22 degrees too cold." the master told him to put it, three months short, and six or seven more years of acid will surely disappear。
During the last two weeks of the saw-sawing, song woo kit made several contact sales, but his attitude was not positive: “it was only by showing the master the door or cleaning the machine, none of which would replace me with a alkaline evaporation device.”
Outsourced “pot” to third parties
In black cat complaints, consumers who did not wait for air conditioners to respond lamented that they were good at advertising, but when they did, after-sales services were “deficient” and no one was the most common phenomenon。
Why is the air conditioner sold in such a way as to cause confusion? A maintenance worker, who worked after gwig sold, told the weekly financial and economics magazine that it was common to start prices on the ground and to have irregular maintenance processes. During the six-year quality assurance period, the cost of air-conditioning maintenance was borne by the manufacturer, and the price paid to maintenance personnel was relatively low. As a result, the repairer came to the house and said, “if you can't do it, you can do it”。
The above-mentioned maintenanceists described fluorinated air conditioning as a common method of charging excessive fees, “very few air-conditioning units that really need fluorinated air conditioning”, and non-refrigeration was caused more by congestion of air-conditioning pipes. In addition, the “brushing machine with a small brush” has become an “excusion” for the laundering of fees。
If found, the maintenance staff involved in the irregular operation would face a fine of 10 times. However, the binding effect of air conditioners has not been effective since the majority of after-sales services by air conditioners are outsourced to third-party companies。
The oviyun network, director-general of electricity, yang, also stated that, owing to the higher cost of the after-sale team, the maintenance or volume of some brands could not support the day-to-day operation after-sale. Therefore, it is more common in the air-conditioning market for a team to hold maintenance orders from multiple vendors。
This has also led to the maintenance of netting. Paying off the search for an official after-sale maintenance point for a parent's rainbow air conditioner, the repairer came to the door and received $2060, plus $600 for another air conditioner to make fluorine, at a total cost of $2660. After paying off the complaint to the rainbow, the other party replied that it was not an officially authorized service provider。
When a consumer complained about u. S. Air conditioners on the black cat, he found them from 100 degrees, at a total cost of $1,090 for repairs, and finally officially threw the pot, a false repair site。
