China’s economic network precious metals channel (journal zhang hae-chul, zhang zhang qing qing sword) recently reported on the poor quality of brands such as the zhejiang chamber of commerce and industry (zhejiang chamber of commerce and industry) on a daily economic news report entitled “gold jewellery in excess of 50% of the qualifying list of fukuya on saturday”。
According to a query by a reporter from the china economic network, this was the fourth time in almost three months that the issue of quality and services had come to the attention of the media。
In response, a reporter from the china economic network called cartier, where staff stated that “the issue of the press will be addressed to the relevant leadership” and that no response had been received from the author。
June 2014 zhejiang: quality deficiencies in katia were investigated by the bureau of commerce and industry
On 30 june, the zhejiang provincial chamber of commerce and industry published the results of a follow-up check on gold jewellery, out of a total of 92 shipments sold in 23 distribution units (19 shipments of precious metals and 73 shipments of jewellery), 48 were ineligible, 44 were eligible and only 47. 83 per cent were approved。
The reporter of the china economic network noted that among the unqualified brands, several well-known brands, such as saturday fuku, katia and minxie, were listed。
Of these, five samples of the branded “cardia” and five unqualified shipments were jewellery. The main non-qualified items are “quality”, “certificate” in the markings, which were determined as db33/206-2013 jewellery decorations in zhejiang province。
In response to the results of the spot checks, zhejiang province's secretary-general of the jade jewellery industry association (zhejiang province), zhao yang piao, indicated that the percentage of successful spot checks was very low at 47. 83 per cent. The problems were mainly related to irregularities and omissions in the labelling of products, with a very small number of cases being false and quality problems indicating that the problem of the jewellery industry in zhejiang was more related to the regulation of business operations。
May 2014 shenyang: cartier forced customers to pay maintenance fees
In may, the chinese merchant newspaper reported that ms. Liu, a consumer of shenyang, had spent $52,000 on the cartier women's watch, which was used for three years, and had been stopped five times in succession, and had been repaired several times without eliminating “the roots of the disease”。
Ms. Liu indicated that, in march this year, the watch was again repaired because of needle stoppages, and the dealer advised it to perform full maintenance of the watch. In order to eliminate the disease, she spent $3,000 on maintenance. Ms. Liu was outraged that only 17 days after maintenance of the watch had been used and the needle had stopped again。
“the initial result of the katia technicians' tests was that there was no quality of the watch, and the katia side continued to pay for the watch maintenance.” ms. Liu said。
Ms. Liu stressed to the journalists that “the watch was suspended five times in three years, with more than two maintenance packages in two years and numerous repairs and maintenances left unresolved. She considers that the watch itself has a quality problem and that the cartier watch dealer should return the goods.”
“article xi of the regulation on the responsibility for the replacement of remittances for partial commodity repairs provides that, during the three packages in effect, goods are repaired twice and remain unserviceable, and that, on the basis of the repair records and certifications provided by the repairer, the seller is responsible for the free transfer of products of the same type to the consumer or for the return of the goods of the same size, which the consumer may, in accordance with the law, recover from the producer, supplier or purchase and sale contract.”
According to ho, “in accordance with the above-mentioned provisions, after two repairs of ms. Liu's kardia watch during the three packages of validity, and after a third performance failure, the vendor should return the goods to the consumer, whose request for return should be supported as long as the goods meet the conditions for return.”
March 2014 changchun: cartier's watch fell off in less than two years
According to a march report by jilin network in china, mr. Chang chun bought a 300,000-dollar kardia watch from korea, which was worn for less than two years, and dropped off during a meal, finding a businessman who said that the insurance period was over and needed to be sent to beijing for post-certification repairs. Mr. Chung questioned why 300,000 watches were of such quality。
According to mr. Chung, “the loss of his trust in cartier's brand was due to the loss of trust in his watch, which had just been bought in the first place
“it's really incredible that a watch worth 300,000 won't have such a problem.” mr. Cheng said
Mr. Nai zheng came to changchun katia's door shop, but the head of the kadiaman store stated that “it was necessary to send him to the after-sales centre in beijing for identification and maintenance due to uncertainty about the loss of the mirror, but that mr. Zheng might be required to bear the cost of maintenance because the watch he had purchased had already passed the deadline for global insurance”
In response, mr. Chung stated to the journalists that he was unable to accept this response, stating that “the loss of the mirror should be a matter of product quality, not of human damage, and that the watch was only delivered in april 2012 and has not exceeded the two-year global bond period from the date of delivery to date”
The secretary-general of the changchun city consumer association, zhong ping, explained that, according to our law of dissolution, the duration of the united nations guarantee should begin on the basis of the time of delivery. If mr. Chung can prove that the time of delivery did not exceed the two-year period of the global guarantee, then the merchants should fix mr. Chung's watch as agreed in the united nations policy。
March 2014 south chang: 180,000 kadia wristwatches to remove their heads will have to be repaired
In march, the new rule of law newspaper reported that in april last year, mr. Nanchang citizen ray had spent more than $180,000 on a man's wristwatch in a kadia locker at the south cheng besem mall. However, less than two months later, the watch fell off. For this reason, he found the cartier wristwatch counter and asked to return the goods. Following consultations, the counterparty refused to return the goods and agreed only to the payment of maintenance。
According to the law firm of jiangxitzegen, lawyer dunbin, under the regulation on liability for the replacement of repatriation for partial commodity repairs, customers who caused damage by improper use, maintenance or safekeeping, who did not bear the damage caused by the breaking of the “three-pack” repairer, and who did not have “three-pack” vouchers and valid invoices, could have performed a fee repair. If the operator claims consumer-paying maintenance on this ground, the relevant burden of proof should be borne。
Law enforcement officer yang weiqiang, business and industry bureau, nanchang city, recommended that if the repairer refuses to perform the repairs, the consumer should request a written certificate and seek help from the business and cooperative sector。
According to chinese economic network journalists, “cadia's performance in the chinese market is worrying, quality and service problems are growing everywhere, and as information becomes more transparent, consumers start to rely on their knowledge to select products rather than just brands, preferring to buy better services and better products at reasonable prices rather than superstitious brands of luxury”
