China's economic network, beijing news, march 28, (journalist liu songbak), has to pay for car repairs, has to sell off the internet shop, and has to “spread” redwood furniture. The 2014 china survey on the quality of products and services, reported today by the china association for the promotion of quality, shows that eight industries, including automobiles, electricians, furniture, water purification machines, telecommunications, insurance, and so on, have high quality integrity problems。
Affordable, unaffordable and unaffordable are now the heart and heart of car owners. The survey found that some car 4s stores, using the lack of knowledge of most consumers about the details of car repairs and maintenance, had minor problems and incurred hundreds or even tens of thousands of maintenance costs. In addition, delays in the recall of vehicles, non-fulfilment of service commitments, misrepresentation of repairs, maintenance projects, refilling of spare parts and excessive repair time, and arbitrary lifting of unit costs for working hours, have caused hardship to consumers。
“shoe boots, clothing, mother-and-child supplies, nutritional health and personal care products have become areas of serious distress. “the director-general of the general directorate of quality inspection has made a new statement. With the development of e-commerce, an increasing number of consumers are beginning to use the internet for shopping and services, but individual internet sales are far from being in kind because of the lack of direct contact between internet buyers and sellers。
According to xu, a survey of 50 domestic and foreign brands found that 84 per cent of home-based brands operated a 24-hour service line, compared to only 28 per cent of foreign brands. When consumers encounter problems and complaints, individual business service hotlines are non-existent, either unattended, pushed to distributors or superficially. The operator replied when he asked for repairs to “the stove leaks and the situation is urgent”, “the master has left work and has no spare parts, after two days”
In addition, the market for redwood furniture is often characterized by sub-optimal and hypocritical practices; the price and time limits for water-purification machines to replace filter cores are marked by the manufacturers themselves, and there are no uniform standards for the industry; insurance coverage is easy and compensation is not fundamentally improved; and telecommunication value-added service providers unilaterally open fee lines, operators fail to notify users of unilateral stoppages, unilateral automatic extensions and charges, among other things, seriously infringe on legitimate consumer interests。
In response to the question of quality and integrity commitments reflected in the survey, it was suggested that the institutional requirements of enterprises in terms of product quality information disclosure, labelling, etc., should be further refined to enable them to inform consumers proactively and truthfully about product quality and accountability, and to meet service commitments; improve product quality containment mechanisms, strengthen enforcement controls and reverse the “high and low cost of compliance” of enterprises. At the same time, the promotion of social governance of quality and integrity。
Between june and december of last year, china's association for the promotion of quality in the miles carried out a series of unannounced visits to 10 provinces (municipalities) in beijing, hangzhou, nanjing, changsha, guangzhou and qingdao on the commitment to good quality of products and services of enterprises. A total of 1,662 enterprises were visited, covering 22 industries and 267 brands. Of these, 235 were qualified brands, representing 88 per cent of the total survey。
