The purchase of a three-star w25 mobile phone at $16,000, the use of more than six months of screen drum packs and two successive maintenance sessions, not only did the drum pack problem remain unresolved but also added new defects. In accordance with the relevant provisions, a request for a change of venue was rejected by the business on the grounds that it was “normal and not problematic”. Counsel: if it is a question of the performance of the cell phone itself, it needs to be replaced。
In recent days, mr. Shaanxi zhou has told the mass media about his experiences. In may 2025, mr. Zhou purchased a samsung w25 phone at a cost of us$ 15999. More than six months after its use, there was a visible drum pack on the mobile screen, which mr. Zhou sent to the officially authorized service centre of the brand for testing and was told that it needed to be sent back to the factory for repair。
(page description: mr. Chow's first maintenance log)
When mr. Zhou received the mail back after the back-office repairs had been completed, he found that the problem of the screen drum pack had not been resolved and immediately contacted the post-sales feedback that “sale said that the repairs had only changed the screen, but that there might have been problems under the screen and that i had to send them back to the factory dismantling machine for repair”。
(page description: mr. Zhou's cell phone check-up after the first back-to-plant repairs were completed)
(photo description: mr. Chow's second maintenance record)
However, when mr. Zhou received his cell phone after completing two back-to-work repairs, he found that not only the drum pack problem remained, but that there were more marks on the screen than before the maintenance。
(page description: mr. Zhou's cell phone check-up after completion of second back-office maintenance)
In anger, mr. Zhou again contacted the seller and made a request for a replacement in accordance with the relevant regulations. However, the head of the door shop stated that the engineer's tests were of a normal scope and that there were no problems and that mr. Zhou's request for a replacement was denied。
(photo description: mr. Chow's cell phone was sent to the maintenance records for the third time)
(page description: after two repairs, samsung gate responded to mr. Zhou's request for a replacement)
On 16 april, mass journalists verified the authenticity of the matter to the samsung consumer services hotline, and staff indicated that they would record it and submit it to the responsible authorities for feedback verification. As at the time of the release, no response had been received from public journalists。
Mr. Liu fengfeng, a lawyer at shandong byeonggang, stated that, if the mobile phone itself was a problem, the mobile phone mainframe had, during three packages of validity, performance failures listed in the merchandise performance fragmentation form for mobile phone machines, which had been repaired twice and was still not in normal use, and that the vendor was responsible for the free replacement of mobile phone hosts of the same size for consumers, in accordance with article 13 of the mobile phone commodity repair replacement liability provisions. If the business refuses or delays, it can file a complaint with the consumer association, with the market supervision authority or with the people's court。
