During the epidemic, in order to balance the need to reduce mobility and work, many units allow and encourage staff to work remotely at home by telephone, network, etc., and the resulting demand for home printing continues to rise. To respond to users' demand for printer sales and after-sale services during epidemic control, yoshinaga has joined forces to implement a full-scale "no contact maintenance fast-tracker" heating service to meet the needs of more users. This collaboration is based on a multi-year collaboration with shun fung and a focus on user experience, extending from logistics distribution to post-sales-related operations such as detection, maintenance, warehousing and logistics. As a brand of after-sales supply chain services, and as a combination of after-sales and after-sales enablers to work together to provide professional, high-quality maintenance and quick-response after-sales services to a larger number of users and to build new poles for 3c digital product services. The first cooperative cities were in shanghai and shenzhen。
Canon (china) and sunfung amendment contract
Focus on users provide no-contact maintenance heating services
In the era of 5g, iot, users need a faster online response to after-sales service, reducing the time cost of post-sale maintenance, and the "no contact maintenance, fast picker" heart service, which is available to end-users, allows them to complete maintenance services, perfectly aligns them with online consumption habits, and truly achieves a better life for users。
Given the strict control of the epidemic, and in keeping with the spirit of “motivation” and the desire for greater social responsibility, yoshinaga is genuinely committed to providing security for printer users from a user's point of view, with a professional and sincere after-sales service. In addition, it has introduced a service model that is better suited to the current epidemic and that truly addresses the problem of user-repair during special periods. At the same time, sun-fun repairs indicate simultaneous adjustments to maintenance services aimed at reducing face-to-face contact and communication risks. Maintenance challenges are addressed for isolated users through service-level control, user-designated site operations, maintenance process videos, sterilisation of layers of articles, and health induction of personnel。
In the course of the epidemic, the repair workers helped the user to safely deliver the maintenance product to the site
Before the technical examiner enters the work area, he has to conduct a security check
Technicians conduct sterile unpacking to provide safety for products
Maintenance technicians conduct debugging tests for energy printers
Canon's products are overhauled and finally packaged and disinfected
Yoshinaga works together to provide a warm and secure service for users
In addition, hsun fung fu provides a mailing service for energy users based on four core advantages of a nationwide network of services, fast, efficient management and centralized service models. Integrated “logistics distribution + post-sale centre”, where the goods arrive at the sun-fung logistics centre, where re-exchange, testing and maintenance services can be provided by successful repair engineers, standardized and visualized management of maintenance service processes and supply chain controls, resulting in significant savings in transit time. Distinguished from business models such as unregulated operations, rough management, piecemeal operations, low mechanization, with a full-scale team of engineers, unified training, unified appraisals, uniform standards, better quality services, and greater inclusion of brand manufacturers and consumers. Based on the guarantee of quality of services and the expansion of operational capabilities, a self-built incubation laboratory for innovation is being built to provide systematic training in new technologies for new products and to ensure high quality of services and technological overlap of engineers。
Working together to increase the value of the entire supply chain
Since its establishment in 1997, and consistent with the concept of “symbiotic” enterprise, and while continuing to bring quality product services and advanced technologies to china, yoshinaga has been focusing on the experience of users, improving client services and opening up new after-sales services, and consistently working towards the goal of 100 per cent quality coverage. "the vice-president of yoshinaga (china) ltd., yamazaki. With the establishment of a system of after-sale services, the three dimensions of coverage, timeliness and cost will be balanced to increase the value of the entire supply chain. Convergence is an opportunity for cooperation between the two parties to provide more comprehensive, professional, accessible and rapid services to users. In terms of cooperation, it has a broad user base and specialized product technology services, while the 98. 5 per cent coverage of municipalities, 7 maintenance centres, more than 1,000 engineers and 34 city-to-city service networks have the core advantages of providing channel support, rapid and secure logistics and a comprehensive service network. This cooperation between the two parties will facilitate the development of operations at a later stage and the upgrading of user-friendly services。
Yamazaki, vice-president, canon (china) limited
At the same time, the chief marketing officer of sun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-eun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun-fun (hun-fun-fun-fun-fun-fun) stated that it “aimun-fun-e-fun-fun-fun services to provide one-unsun-t-un-t-uns's-t-un-un this collaboration focuses on the improvement of user experience and the optimal quality of service, and users will benefit from more diverse and more secure and efficient services。
Hsiao-fung, chief marketing officer
Improved after-sales service experience
The implementation of the “no-contact maintenance fast-tracker” heating service is a series of service upgrades within the well-established service system to achieve a safe service model with no contact with users during special periods, with a 30-minute rapid response by calling the hotline and online app for appointments to ensure user safety and quality of maintenance services. This time, both parties worked together to upgrade services to meet user needs effectively and in a timely manner, greatly improving supply chain efficiency and achieving a seamless “consumer”-to-post-sales service interface。
After the epidemic, the future market will also change the way services are delivered as society's lifestyles are adjusted, and the partnership between yoshinaga and seng fu has ushered in a new era of services that are more effective and safer. In the future, it is expected that yoshinaga and xiaofeng will work more closely together to expand value-added services and gradually achieve 100 per cent user satisfaction; and that the service layout will be expanded to 99. 9 per cent coverage in china, providing after-sale delivery machines for the service network's empty areas and allowing remote users to experience the same high-quality after-sales services。
In particular, it will first satisfy the richness of the service category, further develop the range of post-sales services under its umbrella, and jointly promote the standardization and standardization of the services after the sale of 3c digital products in a manner consistent with the needs of others; secondly, build up the capacity of the service by working together to further improve the technical services capacity, respond in real time to the needs of users, move forward in real time, taking into account the specific needs of users, and, more generally, optimize the services of users at all levels of the market to enhance the post-sale experience of the products of the users; and finally, strengthen the training, regulation and upgrading of specialized technical maintenance personnel, supported by machine logistics and so forth, and contribute to the enhancement of the user experience through joint efforts to upgrade the level of services and maintain the technical reserve。
