Workers are unlicensed, maintenance is priced, protection is delayed... Consumer troubles begin when household electricity products fail。
Qualifications are mixed
In a very low-profile residential apartment in a city, dozens of large and small domestic electric tablets are full of bottom-up shop faces, most of which are well-known brands of consumers, from which hundreds of maintenance services are sent every day. It is difficult for consumers to imagine that after calling the corporate after-sale service line, they would see those maintenance workers hidden in “market wells”。
New financial journalists in the interviews found that the vast majority of these electric repair shops had the formal authorized qualifications of the enterprise, but that the actual internal situation was no different from that of the “li gin” who was impersonating the manufacturer. In one of the country's well-known branded air-conditioning repair shops, several workers are playing cards in the shop without uniform and without any markings。
The spare parts were not clearly classified at the store, even some of the small metal parts were rusty and some of the dismantled parts were mixed with new accessories. “we're all on call when we get a customer service from the corporate headquarters, and we're in the house for repairs, and we can't see inside.” a maintenance worker at the store revealed to the new financial journalist that “after completion of the repairs, the headquarters will also call the users back, which means that the business is just monitoring us by telephone, that we just have to fix it, and they don't care about the others”
It is worth noting that most of the repair workers in the authorized repair shops in these enterprises do not have a certificate of professional qualification for home electrical maintenance. “the general user does not ask us if we have documents, but they are concerned about whether they can fix them.” the workers at one of the branded tv repair shops said, "everyone knows that this stuff is not very goldy."
The new financial journalist, in his capacity as a candidate, called an electric maintenance company in beijing, which claimed to be a company authorized by several manufacturers, such as lg and longbong. First, the director of the company stated that he could not take up his post without a qualification, and then, at the journalists' repeated request, there was a marked change in the attitude of the official, “you pay $12,000 first, which is expected to be completed in half a month”
At the same time, in interviews with new financial journalists, it became clear that the vast majority of electrical repair shops did not require the academic qualifications of their practitioners, that the majority of maintenance workers graduated from primary and secondary school and that the pre-service training period was only about half a month。
In august of last year, the ministry of commerce issued the measures for the management of services for the maintenance of home electricity (hereinafter referred to as " the scheme " ) which made it mandatory for household electrical maintenance personnel to wear uniformed and certified for employment. To date, almost a year has passed since the scheme was implemented, but industry performance has been unsatisfactory。
For cost reasons, as many as 90 per cent of electric power enterprises currently outsource after-sale maintenance services to local repair shops, resulting in the enterprise being out-regulated from the maintenance shop and turning it into a dumpster. “as a result of the laxity of the enterprise, the overall qualifications of the industry vary widely, a platform for the qualification of practitioners will be established in the future, but this will require a process.” according to u hui ying, deputy secretary-general of the association for home power maintenance in tianjin。
It's a price for repairs
Ms. Chen, a user in fukuo, was asked to replace the original siemens refrigerator with a light bulb at a price of $100, at a cost of just $2 or $3, and ms. Tianjin was charged $150 for repairing the plastic kettle of the water machine and a pot of the same quality. Mr. Guangzhou was told that repairing the three-star liquid crystal television screen would cost $10,000 and would cost enough to buy two or three liquid crystals televisions, and even if the product was free of problems. After a warranty period, the consumer would be in the position of “slaughter” if the product failed。
In response to the widespread demand for after-sale maintenance, the relevant officials in several electric companies have indicated to the new financial reporters that the price of maintenance is determined by internal accounting of the enterprise and that the domestic electric companies have stated that it is “inconvenient to disclose” the actual cost of parts and components of the product。
Even more serious is the lack of maintenance schedules in some authorized repair shops, which makes it difficult for consumers to know whether they have been unfairly charged. In a city where the lg authorized a maintenance shop, the maintenance staff informed the new financial journalist that the cost of recharging the air conditioner was $100, the cost of replacing the compressor was $1,500, and an additional $30 for door-to-door services. “there are no price lists, but prices are uniform.” when the journalist requested access to the repair price, the maintenance worker said so。
In the window of the maintenance shop, there was also a tablet with sharp's authorized qualification, “it has no price list”. The worker stated that “after completing the repair of a telephone call from the company, it was felt that the price was not appropriate for you to complain”
After the issuance of the scheme, the general manager of the jigwan air-conditioned maintenance shop, qing qingxi, said that after the issuance of the scheme, the maintenance price list was gradually posted in the shop. “the maintenance worker would be fined ten times the private price, most of them afraid, but many brands are currently too expensive to maintain, and in the south, the installation of air-conditioning above the third floor would charge $200 in high-altitude operating costs, which are not specified in many respects.”
One brand supplier disclosed to the new financial journalist that, on several occasions, enterprises had received documents from the relevant state departments requesting that maintenance costs should be charged as much as possible, but that there was currently a “rule” in almost all items of household electricity that the general rate for spare parts was not high as long as it did not exceed 15 per cent of the total machine price, and that the core component was 25 per cent. This means, for example, that the cost of replacing a filtration network with an air conditioner that sells at $5,000 will probably be over 700。
The relevant director of a market price bureau indicated that there were no specific regulations on the rates of payment, provided that the current list of maintenance prices for enterprises was made public, even if it met the requirements. “the variety of household electrical products, the speed of renewal, and the difficulty of developing a maintenance guidance price covering the various products and components.” wu indicated。
You
In mainstream power outlets, extension services are also packaged and tied to products in order to increase business income, and extension services such as “home security” and “sun-shine pack” have become “home electricity” insurance for commercials。
At present, there are no substantive differences in the content of the extension services at the main entities ' power stores, the core elements of which are the provision of failure packages, maintenance packages and difficult repair packages during the extension period. The online mall extension service plays a subtle word game. For example, in the “replacement conditions” note, kyoto business city explained that “more than three times maintenance does not require the same failure”, while the label on the new egg web was “three times the same failure, directly replacing the product or providing compensation”。
For the time being, both on and offline, all “replacement” refers to “other products of equal value” rather than “products of the same brand type”. This means that if consumers do not look closely at the terms of the extension service when they purchase it, it is likely that differences will arise between the future use of the extension service and the provider。
In practice, consumers have very low probability of using extended services after purchase. “the period of warranty for electrical products is usually longer, air-conditioning compressors are typically fixed for up to 10 years, and small household electricity is used more frequently, but the overall user is too fast to use the product for renewal。
Not only is the provision too vague, but there is also a tendency in practice for vendors and manufacturers to interact. The head of the market department of a large chain of power stores has made it clear that the extension maintenance is operated by authorized repair shops recognized by brand manufacturers, “both by the store itself or by the extension companies and by the agreement between the authorized repair shops, whose role is simply to recognize their qualifications and which, in fact, is no longer relevant”
However, the fact that the store was solely responsible for the maintenance of the extension was denied by a number of manufacturers. One of the country's well-known branded air-conditioning suppliers disclosed to the new financial journalist that the store always required the company to send maintenance staff to the house for maintenance, simply to say that the extension services charged by the seller were dry and that the maintenance costs of the extension period were borne by the enterprise itself. “if the company does not provide repairs, the store will control the next month's supply plan and even reduce the price of the product at will.” the supplier has no choice。
An unrenowned businessman has revealed to the new financial journalist that, as the vast majority of the current sales in the household electricity industry come from chains of power outlets, enterprises are over-dependent on the market, and competition in the industry has led to the unconditional submission of enterprises to market arrangements, which naturally creates a situation in which markets and businesses interact with each other in terms of extension services。
News error: 022-23601735
