In the summer, domestic appliances, such as air conditioners, which sometimes fail because of their increased frequency of use, are already a little irritating. Consumers, on the basis of online platform searches, reported official maintenance telephone calls and thought they could wait for maintenance staff to come to the house for after-sales services, but did not expect to fall into the trap of “black maintenance” after “showing”. When the consumer finds out that he was killed, the person concerned is long gone, and the complaint phone calls are far more perfunctory or impossible to reach, and it is difficult to find a true “official” and being told that he was deceived by the “ligu”, all of which makes the consumer miserable。
No disorderly repairs, minor overhauls, dark box operations, infrequent refilling, presumptuous; prices, fees, and extra fees ... The layers of repair after the sale of counterfeit electric power are “harmful” for consumers, and the reputation of companies involved in branding is greatly undermined. Data from the national directorate of market supervision and the china network to combat misdemeanours show that after-sale services accounted for 29. 27 per cent of all complaints. By commodity classification, domestic electronics and electronics are ranked first, accounting for 30. 06 per cent of the total volume of commodities. “sale disruptions, maintenance difficulties” have become a disservice to consumers by impersonating official outlets。
Why is it that consumers are often deceived by after-sale repair facilities? Much of the reason is related to the inability to search formal sites on web platforms. In reality, the search for official maintenance lines is labelled as “advertising” and is difficult to find, with some businesses providing voicemail services only for part of their time, while online third-party maintenance is still available at 7 or 8 p. M. It's not really connected, but it's a quick response, and consumers are anxious to make mistakes。
When the need for consumer maintenance is not met, the grid will naturally come to fill the gap. In fact, after-sale maintenance is frequently impersonated and is a consequence of the fact that many businesses now sell only heavily and not re-sold again. Some enterprises, when they have a large business, have turned their backs on the responsibilities they have to assume, and, under the pretext that after-sale maintenance sites require rental costs, labour costs and technical costs, have acted as hand-outs, authorizing the installation, after-sales and other services to third parties or contracting out directly, turning a blind eye to the consumers of the site. Thus, consumers are passive in applying for after-sales services, and even the related interests are compromised。
How does a consumer learn a pair of sparkling eyes to distinguish between "li's" and "li's" when the electricity industry sells in a tumultuous fashion? Consumers have also been reminded on numerous occasions to choose formal domestic power maintenance enterprises and to identify the charges and service standards. If there is doubt as to the identity of the service provider, it is possible to check the work certificate or call the brand and verify it; after receiving maintenance services, the consumer keeps maintenance records and obtains a certificate of consumption for the item for which the fee is charged in order to defend his rights. In the event of a dispute, a complaint should be filed with the relevant authorities in a timely manner. In this regard, it is important that the supervisory authorities maintain open channels for the reporting of violations and that they increase the level of supervision and penalties for violations of the rights and interests of consumers。
In the case of fake play, the enterprise should take on more responsibility and realize that after-sales is part of the pyramid. The enterprises concerned should regulate their sources, establish a well-developed system of digital after-sales services, expand the scope of official after-sales services and introduce policies such as the extension of electrical appliances to provide better after-sales services to consumers. For those “black maintenance” after sale, it is also incumbent upon the merchants to assist the police in combating it upon receipt of a consumer's report, to remove “dangerous cancers”, to remove bad currency, to market after-sale services, and to re-establish the market order for household electrical maintenance。
After-sale services are an important link in the consumer chain of household electricity, and only a genuine consumer focus can allow for the healthy development of brands and industries。
(people's network, author shigeki)
