The air conditioner malfunctioning, which would have enabled the machine to resume normal operations if only the remote control had been coded correctly, was exaggerated by the doorman, who eventually charged $730. On 2 july, the shanghai city consumers ' rights protection commission published an air conditioner maintenance inspection report on 2018, which revealed that the majority of air conditioner service providers had been found to be misleading and deceiving consumers。
Fiction failure is a prominent problem in air conditioning maintenance
In response to the proliferation of complaints related to air conditioner maintenance in recent years and the tendency of consumers to search online for the characteristics of air conditioner repair providers, the shanghai city commission has recently selected 360 search, 100-degree search, telegraph repair, 962512, 114, mass site reviews, 58 cosmopolitans, pedagogues, suning, guo mei, kyoto dong, etc., to target the air conditioner maintenance service providers ahead of the list for the platform search and to learn about the practice of the city's electrical maintenance industry and its integrity。
During this inspection, experts from the shanghai electric office tested air conditioning performance prior to each event to ensure that the machine functioned properly and that the refrigerants were sufficient, and then set a simple malfunction, setting the universal remote control device into a random code, so that the air conditioner maintenance service provider could return the machine to normal work by simply matching the codes. It was found that, with the exception of the maintenance service providers of the shanghai-hashibi union electronics and technology services ltd. And the suning platform, which routinely remove remote control malfunctions, most air conditioners were misleading and deceiving consumers, while the fictional failure was a more prominent problem in the area of air conditioning maintenance。
The “methods” of both types of fictional malfunctions are more common, accounting for 45. 45 per cent of all 11 medical examinations. Among them, air-conditioning maintenance service providers found on five platforms, including 100-degree searches, 360 searches, telegraph repair lines, valuing networks and 114, falsely claimed that the machine lacked refrigerants and that maintenance costs were fraudulently recovered by means of false “lactation”; air-conditioning maintenance service providers located in five platforms, including 100-degree search, popular point evaluation network, telegraph repair line, valuing net, and co-city 58, falsely claimed that the computer board had been damaged, some of them without any inspection, and offered to charge high maintenance fees for the replacement computer board。
In addition, two merchants from the 360 search, u. S. S. And other platforms falsely claimed that electrical devices such as capacitor, diode etc. Had been damaged and that the cost of maintenance had been raised in this way。
"li ginger" posing as an "official" on a platform
The shanghai city commission for the protection of the rights of the child stated that during this visit, 58 co-cities, 100-degree searches and 360 searches of the three platforms were the most prominent。
Under-secretary-general tang kensheng of the shanghai committee for social protection told journalists that repairers who contacted the city through 58 offered not only high prices to change their computer boards, but also to take back the machine's good computer boards, to destroy the air conditioners after they had been rejected by the inspectors, and to charge $80 in the worst form. In contrast, maintenance staff who search through 100 degrees and 360 search links, after charging high maintenance costs, do not recode the remote control, but rather require the personnel to purchase the new “one-size-fits-all remote control” themselves。
“at the same time, we believe that the three platforms are also suspected of taking undue advantage of fraudulent consumer fraud by illicit operators.” according to tang jingsheng, 58 co-towns, 360 searches and 100-degree searches are important sources of revenue, with high traffic charges. In response to the commission's recognition that consumers received $15 from advertisers every time they clicked on the internet, and that the "sold by the manufacturer (official) air-conditioning central air-conditioning service" in 360 was simply an official repairer, tang kensheng said, "the platform sells traffic to illegal merchants, and illegal merchants kill consumers, so called commercial closures?"
“we rented two rooms this time, brought in a high-level team of experts, installed six hidden cameras and equipped three recording devices to stabilize the evidence. Although it is claimed that there is a prior payment system, the problem is that ordinary consumers will never find out about it, let alone blame.” tang jingsein stated that the shanghai city commission for the protection of the city of shanghai had requested a response from these platforms by friday。
Explore the alliance of integrity to curb the problem of minor diseases in many areas
In addition to the area of air conditioning maintenance, the shanghai city commission for the protection of the marine environment (csrp) had previously conducted unannounced visits and visits to the vehicle 4s shop maintenance and watch maintenance services, respectively, and the results were equally unsatisfactory。
On the eve of “3/15” in 2015, the shanghai city commission for protection of protection of automobiles carried out an unannounced inspection of vehicle maintenance and services, randomly inspecting a total of 9 brand-named 12 car 4s stores, 7 of which had major problems with minor medical repairs, and hv 4s shops were especially severe for slaughterers. In 2016, the shanghai city commission for social protection visited 20 additional 4s shops and 3 others were over-maintained. In the course of the unannounced inspection, a long-time anfort wire ring was set up, resulting in engine failure lights. However, in shanghai, silver motors sales services ltd., such a simple problem has become a major problem among maintenance technicians in the need to replace gas-saving valves, computer boards, gas pedals, fire wire rings, etc., with a final offer of $13,100。
In the form of a watch maintenance service in 2017, nine of the watch sheets that were to be repaired had to be replaced with batteries and simply demagnetic, but were charged maintenance costs ranging from $1,200 to $5,800 at the maintenance shop. Of the 18 consumer-visited shops, 9 had violations or serious violations, accounting for half of the households examined。
To this end, the shanghai cmw, in conjunction with industry organizations, has promoted the establishment of the industry's integrity alliance, the adoption of the convention on the integrity of form maintenance services, and the signing of a contract for 45 maintenance stores to be included in the cmw's network of officials in shanghai, making it the first positive list of integrity units. At the same time, the shanghai cmw called on relevant industry organizations to accelerate the revision and refinement of the trade regulations for clock maintenance and to take effective responsibility for protecting the legitimate rights and interests of consumers. The secretary-general of the shanghai committee for the protection of the city of shanghai, tao aileen, has stated that a company that is not a contracting firm or a shop can “take care of itself” and that the contracting enterprise will be subject to social supervision and, if a violation is detected, a negative vote will be taken and a positive list will be “ticked out”。
Fake maintenance of air conditioners and over-maintenance of cars ... These cases revealed by the shanghai city commission for the protection of the city of shanghai have raised a number of questions about the unfaithful behaviour of enterprises and are a matter of thought。
“false maintenance” “over-maintenance” occurs mainly in more specialized industries, and consumers cannot understand or see the maintenance process, giving some people or businesses the space to fake it. In order to address this problem, it is important to call for greater regulation of the industry, to focus on consumer complaints, and to resolutely punish and eliminate enterprises that are not in good faith and that are being repaired. On the other hand, the value orientation of good faith and good faith must be strongly advocated throughout society. In a market economy, integrity is the cornerstone of the survival and development of enterprises. Businesses that do not speak in good faith and are abducted, even if they do so for a moment, will eventually be eliminated for credit “deficit”。
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