In june of this year, the provincial expulsion commission received 1,074 visits and advice on complaints, of which 397 complaints were received from consumers, representing an increase of 41. 79 per cent, or 132. 1 per cent over the same period. Sales services remain the focus of complaints, accounting for nearly 30 per cent of the total number of complaints。
The international brand of loose air conditioning, the well-known store of suning appliances, also presents “facility” when air conditioning problems arise. Journalists were informed that air conditioners were also the focus of consumer complaints due to hot weather, and according to statistics, 19 complaints on air conditioners were received by the provincial expedition commission in june。
Mr. Jiangmen wong complained that he had purchased a loose air conditioner in suning in april 2011 and was completely unrefrigerated after a year, and that the master had said that the machine would only need snow. The same year, when it was not cooled, was still dealt with in the form of snowed species, and a month later the same problem arose and snowed species again. The third year was non-refrigeration, at which point the air conditioner warranty period was just over a month after the master tested that the main plate was in question and that the machine might be leaking and that it would have to be removed back to the plant for repair at more than 1,000 charges。
Following communication between mr. Wong and the sunin headquarters on 6 june 2013, the other side promised to coordinate the exchange. As of 13 june, however, it had not yet been implemented, while the sale of jiangmen sunin did not admit at all that the machine was in question. According to mr. Huang, he had asked the maintenance staff for a thorough examination of the machine on the first three occasions, but had been given the answer that the machine was okay and that the maintenance was inspected only after the same problems arose as during the warranty period, resulting in a high cost of repair and a complaint to the provincial commission。
Following a complaint on 16 june, the provincial expedition commission contacted jiangmen sunin and, at various reminders, received feedback that mr. Wong had been informed in a text message from sunin's headquarters that his requirements were above company standards and could not be replaced. On the other hand, mr. Huang was contacted by the telephone of sunin hatoyama (maintenance site) and said that he could apply for replacement of the compressor. However, it is not clear whether compressors can be replaced when maintenance staff are tested in the consumer's home. On 2 july, the provincial dissolution committee again called jiangmen sunin's shop and replied that the matter was complicated and had been handled by the joint factory. On 8 july, during a visit to consumers, the provincial expulsion committee was informed that suning had been refunded at invoiced prices。
Key issues of air conditioner complaints:
Unsatisfactory charges: all fee items are identified and installed with a sudden “difficult fee”; compressors are fixed for six years, and maintenance is subject to a “system cleaning fee”; failure during the warranty period requires consumers to pay for “high-altitude operations”; and exaggerated causes of the failure are suspected of generating high maintenance fees。
2. The press barrier was unserviceable for many days。
3. Multiple maintenance failures were not resolved。
4. When the door was opened, it could not be repaired in time for follow-up。
5. It was agreed that the switch would take place in the old machine。
The warranty period starts from the date of the departure of the plant and not from the date of the invoice。
