There are problems with non-transparent information on charges and inconsistent pricing standards in tianjin's electrical maintenance industry: the price of air-conditioning maintenance is based on the master's mouth
These autumns, the tigers are at war, and the city is once again warm. Journalists visited the market and found that the market for air conditioning maintenance had been busy recently, but some citizens had objected to its charges. Commercial and legal professionals have called for air conditioning maintenance to be priced and consumers to understand consumption。
Ms. Zhang, who had rented a hotel-type apartment in the city, had found that the indoor central air conditioner was not running all day, but neither the cooling nor the dewetting effect was apparent. She contacted the property company to learn that the air conditioners in the entire building were assigned post-sales maintenance by an electric power company and that the price maintenance manager was in charge. After a door-to-door check by the maintenance manager, it was stated that air conditioners had a poor cooling effect due to a fluorine shortage, while the reason given for the air conditioner unstopped was “low power”, which was subsequently addressed through the application of fluorine, with $300 charged for door-to-door fees, maintenance and materials. In ms. Zhang's view, the maintenance had resolved only part of the problem, with a somewhat high price and no reference criteria, and it was not clear what to do with such problems in the future。
Journalists have learned that many citizens, like ms. Zhang, often do not have access to the fee schedule after contacting their electrician, who makes an oral offer to write documents. Citizens ' mothers lived in high-rise dwellings in the old neighbourhoods and had recently found cabinet-type air conditioners uncooled. When she contacted the air conditioner company to sell her guest clothes, she entered the house and said that it would be necessary to charge a $100 high-altitude operating fee for the outside of the room, otherwise it would not be possible to repair it. The old man felt “a sudden beating of his heart” when he looked at the machine outside the window with a safety rope. Following the inspection, the maintenance manager stated that the air conditioner would require not only the replacement of two spare parts but also the cleaning of outdoor machines, with an additional cleaning charge of $150 in addition to the cost of the spare parts. Ultimately, the cost of the air conditioner repairs was over 400. Mrs. Fang later told the reporters: “the whole maintenance process seems to be very dangerous and doesn't know what the fee should be.” it is indeed worrying that journalists have seen elderly air conditioners hanging out of windows on five floors, supported by a small concrete table that envisages an adult on top。
There are problems with the lack of transparency of information on charges and inconsistent pricing standards in the domestic electrical maintenance industry. Since there is no clear price announcement, the fees are determined by the maintenance staff, some of whom will take advantage of the machine to get the floor price, mixed price, and tied up and sold. In addition, high-altitude operating fees are market-based and freer. State-level industry associations have issued information documents on the prices of air-conditioning dismantling and maintenance operations at high levels, requiring domestic electric repair enterprises to charge high-altitude operating fees at different levels on the 2nd to 10th floor, 11th to 20th floor, and above 21st floors, but requiring that the fees be presented to the users in advance with a billing list with company seals. In practice, however, few customers have seen such a stamped price list, and even after-sale services for some brand-owned household electricity have been contracted by unknown local power outlets without any price supervision。
According to the legal profession of the municipality, the failure to provide real and comprehensive information on household electricity and electricity maintenance services, the failure to agree on maintenance programmes and the explicit price infringe on consumers ' rights to information, choice, fair trade, etc. Some of the unprofessional aspects of after-sale contracting services also affect the reputation of domestic electric enterprises, which ultimately deprive consumers of their trust in branded enterprises. (announced tonight, august 18th)
