As an emerging means of transportation, the technical training programme for electric vehicle maintenance, i. E., its objectives and scope, has gradually become the preferred vehicle because of its environmental and economic characteristics. As the market for electric vehicles expands, the need for repair and maintenance of electric vehicles grows. The programme aims to upgrade the professional skills of maintenance staff through systematic technical training to ensure the safety, reliability and useful life of electric vehicles. The scope of the programme covers the basic construction of electric vehicles, diagnosis of frequent failures, maintenance skills and service awareness. Ii. Organizational status and needs analysis is currently characterized by deficiencies in the professional literacy, maintenance skills and service attitudes of technicians in many electric vehicle maintenance enterprises, affecting the quality of maintenance and customer satisfaction. Market research has revealed the following: 1. The level of professionalism of technical staff is uneven: the lack of systematic training of some maintenance staff leads to frequent errors in maintenance. 2. Lack of standardized maintenance processes: maintenance processes are not standardized and can cause secondary damage and increase maintenance costs. 3. Weaknesses in post-sales service awareness: maintenance service providers need to improve their service attitudes and communication with customers, affecting customer experience. In response to these issues, the programme will provide practical training guidance to enhance the overall quality of maintenance personnel and enhance enterprise competitiveness. Implementation steps and operational guidance 1. The content design training will be divided into three modules, based on knowledge, practical skills and service awareness, as follows: basic knowledge of the basics of electric vehicles: functionality and working principles of core components such as batteries, electric appliances, controllers, etc. Common malfunctions in electric vehicles: causes of common malfunctions such as battery depletion, brake failure, power deficiency and precautions. Safety protocol: security precautions in the maintenance of electric vehicles to ensure the safety of maintenance personnel. Computer skills failure diagnostic techniques: through practical case analysis, teaching how to diagnose failure quickly and accurately. Maintenance skills training: includes practical courses such as battery replacement, electrical maintenance, circuit overhaul, etc. Use of tools: teaching methods and attention to tools needed for maintenance. Service awareness communication skills: improved capacity of maintenance staff to communicate with customers and enhanced service awareness. Customer satisfaction surveys: learn how to conduct customer satisfaction surveys, provide timely feedback and improve services. 2. The training approach will be a combination of theoretical and practical approaches, including classroom teaching: enhancing learning effectiveness through the teaching of basics, along with multimedia teaching tools. On-site exercise: arrange practical maintenance cases for trainees to conduct hands-on training and upgrade skills. Panel discussion: sharing experiences, learning from each other and developing teamwork through panel discussions. 3. The training is scheduled for a two-month cycle, with two courses per week of four hours each. The arrangements are as follows: week 1: basic construction of electric vehicles and common malfunctions week 2: diagnosis techniques week 3: battery replacement and maintenance skills week 4: electrical repair and circuit maintenance week 5: communication skills and customer service week 6: virtual examination and assessment week 8: case analysis and experience sharing week 4: assessment and feedback mechanisms will be put in place to ensure training effectiveness. Upon completion of each module, an examination is conducted to ensure that participants have the relevant knowledge and skills. Following the completion of the training, a comprehensive satisfaction survey was conducted to gather feedback from participants and provide a basis for subsequent training improvements. 5. The training costs foreseen under this training cost budget programme include rental of premises, printing of teaching materials, lecturer fees and related materials, as follows: the total cost of training is estimated at $20,000. Enforcement and sustainability require sound management mechanisms to ensure the implementation and sustainability of the programme. Specific measures include: 1. Responsible persons: designated training supervisors responsible for the implementation and monitoring of training programmes. 2. Regular refresher courses: retraining courses are conducted periodically in accordance with market changes and technological updates, maintaining the technical level of maintenance staff. 3. Create incentives: incentives are given to excellent maintenance staff for continuous learning and promotion. V. The implementation of the technical training programme for end-word electric vehicle maintenance not only enhances the professional skills of maintenance staff, enhances the competitive advantage of enterprises, but also provides better quality services to customers. Systematic training to ensure the safety and reliability of electric vehicles contributes to the healthy development of the electric car industry。
