Today, honda honda honda is not just a quality of a vehicle, but in order to win the greatest satisfaction of its users, from sales to post-sales services, the "excellent quality" will be the subject of our efforts. The service manual summarizes the means and methods of improving quality, and is expected to assist you in your work content management, honda fast repair operations manual service: 0204061315162024272830333536430414667172. The promotional activities for the preparation of regular maintenance appointments prior to the performance of the duties of the responsible equipment facility manager of the prefecture management, use dm to facilitate appointments/telephones to facilitate the appointment of a user-client appointment for basic common sense maintenance of information management reception
2accessful smiles for incoming customers. 4accessive appointments for confirmation of 3accomplishment. 5access for confirmation of 6accomplishment of 2accomplishment of 2access. 3accessive diagnostic 4dr. 5accessively quoted 7accessories for preparation of operational instruction 7access. 8access to the lounge 9accessories for installation of protective shield 10 to the garage 11accomplishment & guidance maintenance advice cards. 1acquires the operation instructions, check for maintenance of the recommended 3vailometers & powerboards /scrambling/scrambling 3access to work site 4accessary 1accelerators, heaters/homongers, other control units/front large/taillights, and cardboard orientation indicators, etc
3. Inspection of brake storage rooms and main/fruit turns/engine oils/air filters inspection of rectangular fluids/checks/checks of retrenchments/checks/engine fluids/checks of main tank/fruits/engine oils/checks/checks/engine fluids/checks of abs inspection of leather belts/heaters and cooling water inspection/checks of windwindows/checks of windshield cleaning fluids/checks of windwindow glass cleaning fluids/checks of leaks/cabreeds/ceiling oils/fueljets/separators inspection of electrical relays, as well as check of gas leaks/screasing systems of 3 tyres, wheel/wheelers/screws/scrapers/screasters check 4 end-screaming systems
4. Long-term interaction between vehicles and users is a mission entrusted to distributors and must be understood in depth before post-career operations submit operational instructions, inspections and guidance maintenance recommend the work/services consultant to the truck manager/service front desk. Don't miss business opportunities. Are you sure about your business market? The automobile business market is not limited to the new car sales market. If you set the lifetime of the car at 47 years, the market for after-sales services would have greater potential and space. The market for after-sale services is primarily for the provision of maintenance, maintenance and maintenance services for the long term as long as possible. Did you ever think that the market was very profitable and turned your eyes to something else? The manual is designed to effectively expand the market for after-sale services. Today, when competing firms are looking at new car sales, it is a business opportunity. Read the manual and the hoNda (honda)
5 and the company makes the after-sales market big and strong. A few years ago? When you travel the streets, which year's car is the most visible honda? It must have been old cars a few years ago. Now a lot of hondas have become people's mobile tools, and it is estimated that honda users have been updating vehicles for an average of 47 years, that is to say, since the new cars were sold, they have been in contact with users for a long time. If you can live together in harmony, you can track services for 47 years, and the users are satisfied with the services they provide, and you'll still choose honda when the next vehicle is updated, and the opposite users will leave you, and they'll be lost. The period of free maintenance is also a crucial moment for success. During that time, even some disgruntled households would come to the store to repair. Once the service is converted to a paid service, the user chooses to think that he can really help himself, maintain a highly skilled contract shop, close it
The money that the store was supposed to secure was in his home. So it's necessary to implement business management and outreach strategies to attract users during a fee-free warranty. The media is now the largest weapon in the world, and honda-led competitions are in the process of advertising, news and propaganda campaigns to take over the market for new cars. It's also a tool used by distribution networks to reach out to users, and whether or not they can really be combined with sales depends on the marketing ability of sales people. The number of people buying cars via the internet has been increasing and the marketing environment has changed. The opportunities for sales staff to face up to sales are diminishing, and it is often the suggestions and recommendations of friends, leading spokespersons that play an important role in sales. This is the effect of good consumer publicity. If people think "honda is a terrible thing," all the propaganda, the news, and all the propaganda
Seven, it'll cost you a meal. Good things don't go out, bad things happen. If a user's dissatisfaction turns into a complaint, the rumour spreads quickly if the complaint is misdirected. All advertising, news, and all kinds of publicity will go half way to waste money. Therefore, it should always begin with an understanding of the needs of users and provide services that meet their needs. Even if a dispute arose, it would have no negative impact if it had been handled properly. If an enterprise has developed a good brand image, this will not be a problem. So starting with the service, we're trying to create a brand image of "excellent quality" and "good sales proceeds." the manual can be a strong assistant to help you move from a passive-waiting management era to a proactive one. The first is to change the sense of management strategy. Quick service is a sharp weapon of war. Negative
8. The management of the waiting period will not survive as the car market matures, and marketing is shifting from new car sales to new ones. It is important to accommodate this market trend by establishing strong links with users, increasing user satisfaction and creating a good brand image. Increased user satisfaction requires an aggressive business strategy, not passive waiting for customers to come, but creating business opportunities for users to come. In the same way that you can contact users, including the level of reception and the level of technical skills available, you can create an atmosphere in which users would like to visit again. It's a good brand image, and if the users are stationed at honda's specialty shop for the duration of the vehicle, they'll also choose honda when they update the vehicle. From the point of view of users, honda is introducing a user management system (dms) based on user information. The system retrieves all user-purchased service resumes and uses them as
9 the customer's car information is the basis for an appointment to get a overhaul service. Also provide users with an ic card to input user information when buying a new car. Using this ic card, every time a user comes to the store to receive maintenance, the content is automatically transmitted to the dms system. In addition, a pda reception system has been introduced for guest cars. Through these technical means, user information can be retrieved and, if necessary, provided with the information it needs, and links with users can be deepened. In order to be able to provide a satisfactory service to users, from the field on a continuous basis, managers are required to keep abreast of the first line of service while improving the skills of service providers. Including the attitude of the users when they come to the store, the way in which the vehicles are kept, the technology and speed of maintenance and repairs, the confirmation of traffic, etc., the constant inspection of the level of on-site operations and the identification of problem points for continuous improvement are essential. So, the production service check is done
10. Recognition forms to continuously improve the overall level of service delivery at service points and perform standardized operations. It is the responsibility of management to keep in mind efforts to increase user satisfaction and generate sales proceeds. Continuous improvement of the operating environment, quality of services, and improvement of the economy by saving the cost of the operation in order to win the flow rate. Quick and proper to break past impressions and pursue quick and appropriate. The provision of fast maintenance service o, which users can enjoy during vehicle maintenance and repair, and the proactive implementation of fast repair service activities bring steady and sustained benefits. The bright and bright interior design highlights the image of honda in guangzhou, the look of the building, the design of the different signs and colors. The interior design site is to be separated by a large blue bottom yellow line, a brown tunnel, a white ceiling and a wall-based honda grey, honda red to emphasize the whole sense of coordination and to display a bright, clear and fast shop image. It's for the customers
11. Household satisfaction efforts to provide fast services to the satisfaction of clients are instilling the concept of fast and appropriate services, not only for operators but, more importantly, for clients. Quickness service reception reception desk i, maintenance reception desk programme i, maintenance reception reception reception desk with special areas for quick fix, “quick fix” signboard and “quick service” lightbox above the front desk. Quick fix reception area reception desk programme ii has a special reception desk. Quick fix reception desk separate from general maintenance reception desk to facilitate client identification and improve the efficiency of the service. Quick fixes should be placed on the reception front desk with a “quick fix” signboard for two special computers and two interfaces, with a “quick service” lightbox above the front desk. Quickness service indicator light box 1. Lightbox colour: basis for the image identification manual by honda motors limited, guangzhou
12. The size and pattern of the lamps2 required by this system are shown in attached figure 3. Fixed means: fixed to a reasonable location in the exhibition hall, with the option of a hanger and a few specialty shops using wall-mounting. In general, this should be done in a regular manner in the “maintenance reception” “sales reception” lightbox of the specialty shop, with reference to the requirements of the placard system in the image identification manual. * the user lounge has a transparent lounge where users can view the entire process of the fast-track service through a window. The children's recreation areas are intended for users who bring children to the store, and are equipped with new toys that can attract children and leave them behind. Quick fixer flat map fast fixes should be closer to the customer's lounge, and the conditional specialty shop fast fixes could be set up in separate areas, separate from general maintenance. Quick-fix dedicated workspace floors ensure space of 7 mk wide 6m long. And make sure that tires and tool tables. Car
13. Be able to move smoothly to improve operational efficiency. A two-column calibration calibrated two-column lift international benchmark colour colour colour floor yellow 2. 5y 8/14 day blue 10b 5/8 light blue 10b 8/4 hourly repair of a dedicated station operator can be used simultaneously and move around and around. The vehicles can be equipped with tools for the operation and spare parts for replacement, with tire racks on the upper part. Tyres that are removed may be placed unmoved above them, without moving up or down, and may shorten the operational time. Uniform maintenance technicians are required to display the image of a fast-track service with clear and clean colour uniforms. Equipment facilities can win user satisfaction maintenance systems. The introduction of fast-track service systems will increase operational efficiency, improve service returns and lead to a list of business stabilization tools, by name) hands
14: trigger picks up the milligram holster, pulls one hand through the air-pressed tire. The bm/t (a) toolbox, with two inspectors in box a, the bm/t engine module, three toolbox bm/t (b) tool phase c inspectors, one pair and three combinations of the above-mentioned tools, must be aware of each of the above-mentioned tools' types of hammer triggers with one inspection engine. The fats referred to above are motor oil, cleaning fluid, anti-freeze fluid, brake fluid, gear tank oil, electricity
15, pool fluid, etc. The operation of single-hatted, case-sensitive vehicles with dedicated units on their right and left sides, with minimal movement of stations, would increase operational efficiency. Wrenchers can be used as a common tool in pairing, with only one for each dedicated station, operating without moving tools and efficiently and expeditiously. The role of managers is to create a service environment that is truly satisfactory to users and to facilitate their return. Users are invited to come and experience honda's services “unmatched” and are often able to evaluate them after receiving services. In other words, if users didn't come to the store and actually experience the service, they wouldn't have the impression. So managers should plan and implement strategies that attract users to experience services, and always insist on a business-oriented approach to strategy, tactics and action against users. Establishment and implementation of a service-level improvement strategy to enable client satisfaction
16. The client services responsible for appointments, the services in charge of reception services, the repair mechanics responsible for maintenance and the spare parts department work closely together. It's the responsibility of management to create good organizations, create happy working environments, etc. For example, a social questionnaire designed to listen to users, a wide range of outreach activities, such as a skills competition for services to stimulate people's work, and the introduction of a system of company improvement proposals, are good ways of improving service levels. Based on the results of the questionnaire, the database was developed with examples of tapestry posters (experimental displays of deodorant) i, and it was also the work of managers to create user evaluations to facilitate the establishment and implementation of a user appointment communication strategy “unmatched quality in honda”. As part of the strategy to promote regular maintenance of appointments by users, links with users can be strengthened by means of communication media, such as a poster in the shop that reflects honda's philosophy, a promotional magazine, etc., to raise awareness of staff services. One of the means of promoting users through the demonstration of rubber mould restoration paints (with real rubber moulds for comparison) (with a stand of brochures) was the free periodic maintenance of honda. Develop user vehicle information management tables, choosing the best time to communicate with users on a daily basis。
