I. Description of the audio television maintenance services:
1. Audio television maintenance on 24 hours telephone 4006088716, responding within 10 minutes。
2. To inspect and carry the necessary tools and spare parts and to enter the door promptly at the appointed time。
3. Implement a policy of first checking for malfunctions and then reporting requirements, as compared with the later maintenance services policy。
4. The failure was not resolved and no charges were charged。
5. With regard to the selection of spare parts, they are strictly closed and are purchased from level i plants to eliminate the use of fraudulent spare parts。
6. With regard to fees, the company's fees implementation is strictly enforced and used spare parts that have been replaced are returned to the customer, without exaggerating the faults or making any arbitrary charges。
7 all machines repaired by my company will be repaired for a period of three months and will be repaired free of charge by my company if, as a result of maintenance or spare parts problems, the user's machines fail again。
Musical television sets, maintenance, companies that install, launder and operate, and technical teams that already exist, can provide comfort and comfort to clients。
Ii. Role of music tv services
1. Use polite language, fluency in language, patience in answering user questions, easy to understand language and strict prohibition of swearing。
2. Clothes, disciplined, faceless, civilized and spiritually full。
Smoking is not allowed at all times and indoors are kept as far as possible。
4. Be polite when calling from the user's home and do so as far as possible without delay。
5. Upon completion of maintenance, the site will be cleared and tested。
6. In maintenance, where damage to spare parts requires replacement, user consent and maintenance contracts must be obtained。
Strict adherence to company fees does not allow any additional charges to be made against users。
8. In the case of maintenance problems that exceed their capabilities, timely recourse should be provided to the technical department of the company。
Iii. Audio television service flow
Before going to the door, service personnel shall contact the user to determine the approximate time of going to the door。
2. Home visits are provided in urban areas and appropriate home visits are charged (pre-negotiated)。
If the door is closed on time and the user is not at home, the user will post the message at a visible location, write the relevant contact number and make an appointment for the next time。
The service must be full of spirit, ring a bell (or knock on the door three times) before entering the door, step back and stand back and repeat the above after 10 seconds。
“hello, i am a service maintenance staff for you.”
6. Appropriate positions on the wall side of the toolbox are strictly prohibited on the bed or other furniture. Sfsd0309dsf
7. Hearing patiently with clients on issues and keeping detailed records on maintenance worksheets。
