Isa: the extension does not amount to an extension of three packages
A day ago, when ms. Shin called the factory's telephone “pushing” because the washing machine in her home was broken, the client said that ms. Shin's washing machine had exceeded the factory's three-year warranty period, and that it required a fee for door-to-door maintenance. “i specifically bought more than a year of extension services, and what is the fee for the factory's maintenance while it is still on the extension?” ms. Shin was angry。
Consumers are being misled in buying a merchant extension
A complaint was received from ms. Shin, and on the morning of 24 february the journalist arrived at ms. Shin's house. According to the machine invoices provided by ms. Shin, the swan washing machine was purchased on 30 march 2019. According to the manufacturer's three-year quality assurance period, the washing machine did exceed the quality assurance period。
“i knew the manufacturer was a three-year quality assurance, but the salesman at the time said that it could be extended for another year after the purchase of the extension services.” ms. Shin said that, at the suggestion of the sales staff at the mall, she had bought an additional one-year extension service, which should not expire until march of this year. She contacted the factory in february and was still in the process of extending her guarantee. Looking at the papers provided by ms. Shin, journalists observed that ms. Sun did buy a $103 “home security” extension service on the date of purchase, which is still pending。
Since consumers have purchased extension services, why is it not free of charge to maintain them? When journalists dialed through a telephone call from tinless swans inc., staff told reporters that there was an original extension service, especially electricity such as washing machines, which consumers could buy for up to three years. During the extension period, the plant provided door-to-door services and was responsible for replacing spare parts from the original plant. However, the “home security” extension services that ms. Shin purchased were not provided by the swan factory, but by the merchant. On this basis, the staff suggested that ms. Shin should consult with the vendor on maintenance matters。
When the matter had been clarified, ms. Shin said that when she had chosen the extension service, she had only bought it because of the quality of maintenance at the factory, and if she had known it was the merchant, she would not have bought it。
Multi-project type of home electricity extension services
In response to ms. Shin's problems, on the morning of 25 february, journalists visited several stores in our city and found that much of the electricity, such as refrigerators, televisions, air conditioners, microwaves, electromagnetic furnaces, and cookers, was provided with extension services. Among them are comprehensive warranties, complete replacements and free replacements. The normal extension period is between three and six years, but there are also individual vendors that have introduced a 10-year extension. Looking at the extended price list, it is common for everyone to have electricity for more than a million dollars, at a premium of about a thousand dollars for three years, and for small household electricity such as rice, at a cost of a few dozen dollars。
In the north street store in sunin, the salesman told the press that the factory had quality assurance and that it could pay for the extension. Quality problems arise during the quality assurance period, where the manufacturer is responsible for maintenance, and during the extension period, where door-to-door maintenance services are provided by specialized staff。
At the apple shopping platform in kyoto, a journalist consulted a “six-year comprehensive warranty” for a washing machine, the telephone was transferred to a third-party service platform. The platform's visitors stated that this was a value-added service, effective 16 days after the completion of the order. Over a period of six years, problems with the quality of washing machines have arisen and a third-party company has been commissioned to provide maintenance services. “in the course of the manufacturer's quality assurance period, there are quality problems in the goods, and consumers may choose after the sale by the manufacturer or by a third party.” according to the platform's guest services, the difference between the two was that the plant had been repaired and that the third party had been sold for a period of six years at a cost that could not be higher than the sale price of the goods. The plant's quality insurance period was exceeded, but during the extension period, the quality of the goods arose and was sold by a third party in kyoto。
In the context of the visit, journalists found that there are currently two main types of extension services available on the market: one is the extension services provided by the manufacturer, and the quality of the goods is maintained by the manufacturer, most of which is purchased after the factory's sale; another is the extension services offered by traders, which consumers can buy directly at the mall or on the internet. Business extension insurance is usually maintained by a third-party agency that cooperates with household electric distributors. Because of the profit-making nature of third parties, combined with inadequate maintenance technology, the quality of plant maintenance may not be reached by the commercial providers, which is why many consumers consider the purchase of extended services “premise”。
Select the extension depends on the subject study clause
“extension does not amount to an extension of `three packages'.” according to sian city consumers' association staff, many salesmen, when marketing extension services to consumers, mostly switch concepts and describe extension services as an extension of “three packages”, which can easily mislead consumers to equate extension with an extension of “three packages”。
By classification, consumers need to know whether the extension they wish to select is from the manufacturer or from the merchant, before they can choose to buy the extension service, so as not to go to the wrong place. The staff reminded consumers of the need to study specific service terms in contracts when selecting home-based extension services. The focus is on whether the extended security to be purchased is a full-time extension or a major component extension; how the time begins to run, how the liability for failure is defined, and what the services and content cover ... Cannot be biased or taken for granted in order to avoid prejudice to their legitimate interests。
