On 5 november, the test heating at the hsh station began ahead of schedule. At 8 a. M., after a final inspection of the facility such as the variable-frequency water pump and valves, a cook in the boiler's boiler room in the bhtai district, opened the gas valve, pressed the boiler starter button, and this winter's heating officially entered the trial operation phase with the sound of the drum and burner running. The opening of 61 boilers at the existing hbhb will guarantee warm winter for more than 150,000 residents of the district。
In order to prepare for this winter's heating, the hsbs have made the upgrading of heating quality a priority in the summer of 2023, carrying out a comprehensive analysis of the operation of the facilities during the previous heating season, identifying problems and analysing reasons, conducting a comprehensive screening and overhaul of the heating pipeline network, boilers and ancillary facilities, eliminating hazards, ensuring that the equipment is optimal before heating, and ensuring that a satisfactory heating response is submitted for the 2023-2024 heating season。
Focus and focus
Winter and summer care for heating
During the summer exercise this year, the heating problems of hbhc focused on sensitive households, increased access to homes, analysis of causes for each temperature-sensitive household, and development of specific programmes to fully address the heating problems of each temperature-sensitive household. By the time of heating, the rehabilitation of temperature-sensitive household heating facilities had been fully completed and the heating problems of households had been addressed。
This year, 34 projects were cumulatively completed, such as the upgrading of boilers, the off-grid reheating of old district heating systems, the reheating of heat stations, the upgrading of 38 high-energy or non-conforming recycle pumps and the overhaul of 34 tablet heaters and 14 pumps. At the same time, the renovation of more than 16,000 metres of old heating pipes and the upgrading of home heating facilities for more than 5,000 households have been completed, laying a solid foundation for the smooth running of winter heating。
It's all about keeping warm
To serve the warmth
Over the years, the hsbc has been constantly renewing its working philosophy, reforming its working methods, taking steps to continuously improve the quality of heating and the quality of services, and allowing households to experience better and easier heating services。
• optimizing the “heaters” service, with 24-hour household heating requests
“the heating house near you” is a 24-hour, uninterrupted “one stop” heating service at the hsb, where more than 140 “heaters” have been conducting hazard screening of heating facilities and in-house facilities since the heating system began to pressurize at the beginning of september, thoroughly addressing the problem of “run-and-drop” in the heating system. There is also a proactive approach to the home, a proactive overhaul, a proactive service, and a proactive return visit to address the “most urgent, worried, desired” needs of clients, so as to achieve “quick fixes and quick fixes”。
At the same time, in order to ensure timely and effective access to household heating requests, the heating facility has been able to draw more than 50 staff from its functional units during the current year, expanding to the liner passenger service. In addition, the household settlement process has been further optimized, with maintenance staff generally receiving orders within 5 minutes, contacting households within 30 minutes and resolving them within 4 hours; “run-and-run drop-off” calls allowing maintenance staff to take orders within 5 minutes, contacting households within 15 minutes and resolving problems within 2 hours; and reporting difficulties being resolved within 24 hours. To be truly “responsive and prompt”。
:: increased heat promotion and quality of heating services
In order to better serve a large number of hot households, the hsbs have posted 96118 posters at each building's entrance, distributed 96118 card cards per household, installed 96118 lightboxes in the subdistricts and boiler houses, and further promoted the call line and the “one key check” service through the micro-meets public number. Warm users can complete their “one-key repair” by looking at the “96118 heating customer service” public number, by clicking on the “i want to report” in the “wilder” public service code, and the system will transfer user requests to the “heat housekeeper” cell phone in the area where the “heatkeeper” will be connected to the heating user for household maintenance at the first time。
Before heating, the hbs also organize heating services to the community, provide face-to-face communication between the heat housekeepers and the community, provide on-site heating counselling, heat counselling, heat promotion, micro-credit autonomous contributions and reading and reading services, and provide the most caring, warmth heating services to the residents of the district。
:: expansion of the stowage workforce to provide emergency heating
More than 100 people from the bhds organized this summer have been given batches of certificates for the operation of the boiler, and new forensics officers have been sent to the boiler room for training and training, as well as mastery of the boiler operation and preparation of personnel reserves for winter heating operations. At the same time, the hsb has issued the emergency assistance plan for cooking stations to prepare emergency assistance for the sudden shortage of boilers to ensure the smooth running of heating this winter。
In order to improve the overall capacity for heat emergency disposal and to provide emergency coverage, the hsbc has also set up two emergency recovery teams ahead of schedule, equipped with the necessary emergency preparedness supplies and established a coordination mechanism. The recovery teams have always served the purpose of “urgent people, people-centred, quick and efficient”, providing rapid response, timely arrival and efficient disposal。
:: installation of indoor temperature collectors to keep moving towards thermal heating of wisdom
This year, more than 6,000 new indoor temperature collectors were installed in the homes of the households where heating takes place, together with more than 3600 units installed last year, and full coverage of the territorial buildings has been achieved. Heating operators are able to log in to see the room temperature of the installation of the room temperature collector in the visual view of the room temperature cloud platform. The indoor temperature transmitted through the indoor temperature collectors improves the quality of heating by allowing heating operators to adjust the boiler heat loads ahead of time in the light of the trend in room temperature changes, thus improving heating。
It's no big deal. It's the heart of the people. The head of the hshb said that the heating season would be devoted to the maintenance of the heating network, the commissioning of equipment and emergency response, the preparation of contingency plans for extreme weather events and all types of emergencies, the strengthening of risk early warning, early preventive measures, maximum security and stability of heating, and the warmth of more than 150,000 residents of the district through the winter。
Source: tondai integration media centre
Correspondent: xie joon-hoon
