The automobile service industry has broad prospects and increased competition. Under the influence of internet+, the owner of a car repair plant may be thinking about introducing maintenance management software to improve management efficiency. However, do you know how to select management software suitable for your own repair plant
1. Micro-mail appointment: during busy shop hours, staff may not be able to pick up their calls in a timely manner, and the door will be able to process the customer's order appointment using the micro-mail appointment for management software。
The owner of the vehicle may inform the store in advance of the problem of the vehicle, its location, noise, frequency, etc., by means of a micro-mail appointment, and reduce the time taken for its diagnosis。
3. The door shop may be prepared in advance: at the daily settlement, review the information on the micromail appointment service for the following day, and pay attention to the specific needs of clients, including recall, maintenance and client categories. Depending on the needs, the corresponding preparation, such as spare parts or tow trucks, is completed in advance, thereby reducing the waiting time for appointments to clients。
4. Registration of customer data: for unscheduled owners, employees are required to wait in the rest area, use mobile phones or tablet management software to quickly record basic vehicle information and owner requirements。
5. Vehicle maintenance management software allows for the generation of maintenance worksheets, printing of maintenance projects, projected time, costs and consultant contact details, which enable the service consultant to provide the owner with a clear description of the services and requirements and improve communication efficiency。
6. Timely deployment of spare parts: upon diagnosis of vehicles, staff members use maintenance management software to check their inventory of spare parts requirements and can quickly redeploy or procure goods when they are missing, effectively reducing the length of waiting times for clients。
7. Once the repairs have been completed, if the owner is not in the shop, text messages can be sent through management software。
8. Easy payment: customers may forget their wallets or have no cash, but usually do not leave the cell phone. Vehicle maintenance management software supports micro-credit payments and avoids many awkward situations。
9. Preventing the loss of older clients: shops can develop systems to prevent complaints by analysing historical client complaints and by using such functions as customer loss statistics and consumption analysis. At the same time, new trends in consumption are being captured, strategies are being optimized and services are being upgraded to better meet client needs。
10. Maintenance records: vehicle maintenance management software will preserve each customer's maintenance history and required maintenance information, as in car-friendly medical records. This not only improves the efficiency of door shop maintenance, but also gives the owner a clear picture of the progress of the project. At the same time, the door shop can provide more comprehensive care by recommending other potentially needed services to clients based on vehicle service records。
