In october 2012, mr. Chen bought a sharp's lcd tv, and one day when he wanted to feel the 3d effects of the tv, he discovered that the 3d glasses given by the merchant were not usable. Since then, mr. Chen has repeatedly approached businesses and returned to the market for glasses, which had remained elusive for nearly four years. Yesterday, mr. Chen called the newspaper's 315th rights hotline 811900, and the journalist joined him in the after-sales department of sharp tv. A person in charge examined the glasses at the site and stated that the gift of the electrical appliances was not in the range of after the sale, and that the lenses were broken and could not be defined for the reason of the deterioration, and that the department after the sale did not replace them。
“four years ago, i bought a sharp's lcd tv, and it started to break, and then i switched five tvs, and finally i finally got a complete, intact tv. About a few months later, my family and i wanted to feel the 3d effects of television and found a pair of glasses bad." mr. Chen said that he had shown these glasses to journalists. “when the television was purchased, the machine had a pair of glasses on its own and a pair of glasses, which was a problem. When i found out about the problem, i didn't even take my glasses off. I was afraid the merchants thought i broke them. It's been almost four years now, and it's the original package. But despite that, neither the merchants nor the sellers have changed me, they're pushing each other. That's when sharp went for the big brand, and i didn't think it would happen. These glasses were to be sold at around $800, even if they were gifts. Mr. Chen told the journalist that he had found the business and the after-sale department on several occasions and that he had called after-sales telephones and factory calls throughout sharp, but the problem of glasses had not been resolved。
Yesterday, journalists joined mr. Chen in the after-sales department of sharp tv. "this pair of glasses is broken, and the mirror can see visible cracks." mr. Chen brought 3d glasses and asked mr. Chen about the case. The person in question then replied: “the glasses are gifts, which are not part of the sale. Moreover, these glasses are not dysfunctional, but are broken and cannot be changed.” in response, mr. Chen immediately explained that “the glasses were useless from the moment i got them, the packaging was not removed and the damage was not caused by me”. The officer-in-charge further explained that it had been four years since mr. Chen had bought the glasses back, whether they had been broken at the time of their delivery by the merchant or whether they had been used by the consumer, and that the cause of the damage could not be defined and therefore could not be replaced。
In reality, many consumers experience similar experiences as mr. Chen. Since goods were not checked, it was not easy to resolve the problems identified after leaving the container and find a commercial. In order to avoid a “skinning” phenomenon, a staff member from the customs district reminded consumers of the need to look closely at the goods when purchasing or installing household appliances and to defend them in a timely manner if problems were identified。
