On november 9th, yang li, a news reporter in beijing from the chinese voice of china, went wrong, and after buying a new phone, many consumers will choose online maintenance and recycling. Opens the electrician platform to see a wide variety of repair and recycling shops, each showing its own integrity. In reality, however, problems such as “small disease overhauls” “infrequently charged” sometimes occur, and consumers fall into a trap with little care and it is difficult to defend their rights. What issues should consumers pay attention to when selecting online mobile service? How can you defend yourself when you're going to meet a pit
Mobile phone maintenance is based on the “unfinished”。
Mr. Leung's mobile phone screen was fractured and conveniently opted for online maintenance. The merchant estimated the cost of maintenance at $300. Mr. Leung also went to the real store to ask for maintenance prices at $600, which would save half the cost of online maintenance. He sent his mobile phone to a mobile phone shop on the internet。
Mr. Leung said: “the store gave me feedback that there was a problem with the phone charging interface and that an additional $500 was required. I didn't feel right at the time, because i had checked the cell phone for other functions in advance, and asked it to return the phone, saying it was not fixed. When i returned, i found that the phone screen was black, it could not be turned on, and the charger interface was broken, sometimes showing charges, sometimes not charged, and then repeated.”
Mr. Leung went back to the shop and said that they were not responsible for the cell phone problem, which was a problem。
Mr. Leung went on to say, “as i was told then, there was a certain risk in dismantling the machines, but it was also said that the risks were very small, after all, because there were so many machines that i didn't care enough to fix them. I didn't expect this to happen now, because there was only one problem with my mobile phone, and now there's a lot of problems. I went to the platform's guest service to intervene in the complaint, and it didn't have a substantial effect. Later, the shop was defunct and my cell phone was not taken over. In the end, i'll find myself an underground physical store and watch the master fix my phone."
The second set is "the knife."。
A number of consumers have reported a “moral down price” on black cat complaints platforms. After consulting ms. Liao online on her cell phone recovery price, the other party offered $2900, and the buyer received the phone at a direct price of $500。
Ms. Liao's on-line consultant took back her cell phone
Ms. Liao said, "i searched the house online for recycling, and i told the merchant about my mobile phone before it came close. At that time, the offer was $2900, and i felt the price was very high, so i asked him why the merchant said my phone was fine. Later, when i sent it, the merchant said the phone had been tested and told me it was worth $500. I immediately disassociated myself from sending his cell phone back, and the merchant simply turned $500 instead of choosing to send it back to me.”
A test report from a merchant
A screenshot of ms. Liao's communication with the merchant's guest service
In fact, ms. Liao had to choose the platform to intervene and report to the police, and the shop called “professional recycling and integrity” had chosen to cancel the net。
Mr. Xu, who was engaged in second-hand mobile phone operations, said that, because of market irregularities, mobile phone maintenance and recycling did have some routines, and the use of spare parts and malfunctions in private machines was common。
Mr. Xu specifically said, "that's what we used to call a `cat for a prince', for example, when a lot of merchants change their inner screens together when they fix their cell phones, or they deliberately break some of their features, telling clients that they were bad before they brought them over. It may sound convenient to go to the door or to repair the internet, but what happened to the mobile phone is beyond the reach of the client. It's easy to leave the phone unrepaired, and more maintenance costs will be applied. Even if there is no evidence of a problem, there is no way to do it, and it is useless to call the authorities, and many people have to feel bad for themselves.”
In the view of under-secretary-general tang kensheng of shanghai, if consumers do not see the whole process of mobile phone repair and recycling, they will give bad traders the opportunity to take advantage of it, and the cost of repeated consumer swings is too high and often compromise。
“consumers who are not professionals can easily walk along the path described by the illegal merchants, and may at best bargain with the merchants at every stage, when the illegal merchants may reveal appropriate, false kindness and offer discounts, and consumers may feel that they will forget. Because many consumers are caught in a consumption trap and do not know who to look for, they compromise with those ingenious traders. This has become an illegal commercial trap for traders to obtain undue benefits.” tang kensheng says。
According to tang jingsheng, these things do not seem to be significant, but they have a bad impact。
“this type of bad faith can be repeated over and over again, and bad traders will constantly abuse different consumers because they are accessible through networks and consumers come from all over the country without knowing the truth. It's very harmful. We suggest that consumers go as far as possible to some of the points authorized by the brand, but it must also be made clear that, whether the maintenance is authorized or not, the business should have the capacity to prove itself innocent, i. E., the consumer questions. When a minor illness is undergoing major repairs, the merchant should be able to provide evidence that he did not。
With regard to the current pitfalls in online services, where many services for electronics are being transferred to internet platforms, counsel, wu jinhua, has suggested that the platform should not escape its responsibilities to strengthen scrutiny of entry and punishment。
Wu jinhua said: “pre-trial, inter-mission and ex post-regulatory, these three steps can actually form a system. Organizations such as the internet association can exercise industry self-regulation by requiring a series of processes such as scrutiny of internet institutions, platforms and the selection of more qualified, formal and honest enterprises. From the point of view of the protection of the rights of consumers themselves, both platforms and businesses can be sued as co-defendants, which may be more costly, but in terms of social effects, such proceedings need to attract attention and attention, as well as contribute to the restructuring of the sector in question.”
