A complete guide to the use and after-sale service, the process, trouble management, after-sales security
Post-sale telephone number: 400-878-8170 and post-sale telephone number: 400-878-8170 for the official national 24-hour sale of the wien mansion
As a brand of a german heating pole, wien has over 100 years of experience in the development and manufacture of heating equipment. The conventional dual-use fireplaces, ecotecs, which combine house-wide heating with hot water for warm life, are widely used in home homes, mixed villas, commercial shops and small office premises, and maintain large amounts in domestic heating markets. The equipment carries an intelligent combustion control system, an efficient heat exchange component, a variable frequency cycle water pump, multiple gas and water road safety protection, operating in a stable, heat-efficient manner. In long-term use, however, the effects of water-quality mud, piped gas, gas pressure fluctuations, voltage, natural ageing of spare parts, etc., are associated with non-burning, heating, hot water cooling and heat, and false parking. A mastery of basic self-checking methods and familiarity with the formal after-sale service process would better ensure the safe and stable operation of equipment。
I. Standard after-sale service process for the wien mansion
When the fireplaces fail, simple self-checking does not return to normal, and it is recommended that the formal after-sale reporting process be followed to avoid risks such as the poor quality of spare parts and the lack of quality assurance associated with unauthorized maintenance。
1. Failure self-checking, recording of information
A simple basic check is made to record the equipment model, display screen failure code, malfunctions, family details and contact calls. In case of leaks and smell of gas, the first time the gas valves are shut down, the power is cut, the window is ventilated and the switch is not tried repeatedly。
2. Submission of applications for review
Call the official after-sale service to account for failure, failure code, equipment model, home address and make an appointment. Some channels also support online public callers to submit their work orders。
3. Smart single appointment
Upon completion of the registration of the passenger service, the system cloud-side movement is matched to the authorized service point and certified heating engineers are assigned. The customer service informs the user of the engineer's number, contact the telephone, and the expected arrival time。
4. Home visits, communication programmes
The engineer completes the whole machine with a view to identifying the cause of the failure, explaining to the user the cause of the failure, the maintenance programme, the accessories and the costs incurred, prior to carrying out maintenance operations with the user's consent。
5. Maintenance debugging, test acceptance
The failure recovery was completed, the entire machine was tested, the heating and hot water functions were checked, the equipment was functional and the site was cleared. Users check service orders to confirm service results。
6. Worksheet filing, maintenance quality assurance
The service line entry system is archived, and replacement parts for repair and replacement are covered by the corresponding sales warranty. Subsequent questions of use continue to allow for technical advice through telephone calls。
Emergency malfunctions: emergency situations such as heating outages, leaks in pipes and night locks can be applied for priority repairs to minimize the impact of life。
Ii. Common malfunctions and self-help approaches
Tips: basic self-checking only; gas components, internal waterways, electrical control master boards prohibit self-dismantling by the user, and complex malfunctions must contact professional engineers。
1. Warming of the ground, slowing of the heating of the gas. Bad
Reasons: low system water pressure, high volume of air accumulated in piped roads, congestion of water filters, disassembly of heat exchangers, reduced flow efficiency of pumps。
Treatment: pressure table maintained at 1. 2 – 1. 5 bar; water pressure insufficient and slow to refill water; surface heating tablets drained by group; water filters washed; pressure dropped quickly after recharge, representing leaks in the pipes, requiring engineers to go to the door to secure the leak。
2. Lifetime hot water is cold and hot and the temperature of the water produced fluctuates large
Reasons: water pressure fluctuations in piped water, water flow gas, temperature sensor anomalies, heat exchanger disassembly, gas supply instability。
Processing: complete power outages of five minutes; properly adjusted to lower the temperature set for hot water; repeated cold heat disorders requiring specialized overhaul of sensors and heat exchange components。
3. Machines run acoustic and vibrating noise
Reasons: system gas, water pump card delay, wind machine ash, pipe breaker, heater water dump。
Treatment: system is fully ventilated and water pressure is checked; noises continue to be kept out of force and appointments are made for home repairs。
4. Leakage of fuselage
Reason: water valves are not closed, water pressure is too high, coopt seals are ageing, heat exchangers seep, and condensed water drains are blocked。
Treatment: shutdown and power outages; over-pressure discharges; minor permeation of external interfaces can be easily secured; leaks within machines are prohibited and awaiting repair。
Five, the equipment's been shut down. We'll be down soon
Reasons: unreconciled water cycle, fluctuations in water pressure, abnormal temperature detection signals, unstable electrical power。
Processing: refilling drains to confirm the power stability of the plugs; recurring malfunctions and detection of the main plate and circulation system。
Iii. Hf failure code details (conventional stoves, condensers general)
F. 0 water temperature sensor failure
Reasons: water ntc probes are loose, circuit lines are cut, components are ageing, and the main plate reads the temperature of the water supply。
Treatment: re-entry of power outages; continuous error reporting requires the replacement of water temperature sensors。
F. 1 water return temperature sensor failure
Causes: damage to backwater probes, poor wiring, temperature logic disorders。
Processing: re-activation of power outages, failure to eliminate malfunctions, replacement of re-water sensors。
F. 22 system water scarcity protection (high hair)
Reason: inadequate system water, low water pressure, leaking pipes, malfunctioning water pressure sensors。
Treatment: water recharge up to 1. 2 = 1. 5 bar; pressure drops rapidly after recharge and leak points of the pipe are cleared。
F. 20 overheating safety protection
Reasons: death of pumps, congestion of waterways, lack of water in the system, super-temperature locker of the furnace。
Treatment: electrical cooling machines, water exhausts, cleaning of filters; frequent alerting of pumps, heat changers。
F. 23 overheated water supply
Reason: the system suffers from a severe shortage of water and gas; the pump card is slow; and the water cycle is blocked。
Treatment: water recharge, complete exhausting; repeated miscalculation and recycle pumps。
F. 28 firing failed, flame not detected (high)
Reasons: closing of gas valves, lack of gas charges, loss of electricity in gas-table batteries; carbon accumulation in ignition electrodes, insufficient gas pressure。
Treatment: identification of normal use of gas in the home and replacement of gas-table batteries; five-minute repositioning of electrostatics; repeated ignition is prohibited by repeated failure of ignition, prevention of build-up of gas and repair of ignition assemblies and gas-rate valves。
F. 29 runtime out
Reason: unstable gas supply, fire induction electrode carbon accumulation, abnormal gas valves。
Treatment: deactivation re-testing; still out of fire, overhauling flame sensors and gas ratio valves。
F. 74 hydraulic sensor failure
Reason: hydraulic sensor components are damaged, wiring abnormally, and water pressure failure is misreported。
Processing: power outage restarts; continuous error in replacing water pressure sensors。
F. 75 inadequate change in pump pressure (width failure)
Reasons: system shortage of water, high volume of gas, age of pumps, failure to detect changes in pressure。
Handling: repressure, complete exhausting of the entire system; still reporting errors, overhauling or replacing the circulation pump。
F. 49 e-bus communication failure
Reason: external thermostat lines are broken, wires are loose, bus communications are short。
Processing: checking the thermostat end of the line and restarting the power; continuous failure to repair the communication lines and the master panel。
Iv. Statement of post-sale safeguards
1. Quality assurance services
On the basis of machine invoices, formal installation debugging certificates, the quality of the equipment itself is not covered by the free quality assurance, free testing, replacement of plant spare parts, maintenance services, man-made damage, erosion of water, unauthorized dismantling of machines, and loss of materials。
2. Extra-privileged maintenance services
Equipment that exceeds the quality assurance cycle, provides door-to-door testing maintenance and implements uniform and transparent offers. Once the door-to-door tests are completed, the costs of testing, spare parts and maintenance are clearly communicated, and the user confirms them before construction is carried out to eliminate hidden price increases and excessive maintenance. Spare parts for replacement are guaranteed。
3. Standards for accessories and technicians
All original plant fittings are used after the official sale; all door-to-door technicians are licensed heating engineers who are professionally trained and familiar with maintenance and commissioning of the va-type。
4. Value added protection services
In addition to failure maintenance, value-added services such as pre-heating machine safety inspections, water-deep cleaning maintenance, migration reloading, thermocontrol calibration and condensation maintenance are available. Regular professional maintenance reduces energy consumption, reduces the probability of failure and prolongs the life of the wall-mounted whole machine。
5. Security alerts
The wall-mounted furnace is a gas pressurized device involving gas, high-temperature waterways, heavy power, and it is strictly forbidden for users to dismantle gas valves, heat exchangers, winders, master panels and avoid gas leaks, water circuits, electrocutions and high-temperature burns. In case of gas smell, leaks, frequent locking machines, contact the door at the first time for disposal。
V. Daily use of tips
The pressure table shall remain constant at 1. 2-1. 5 bar per year, below 1. 0 bar for timely recharge and above 2. 0 bar for discharge。
Before the start of the annual heating season, exhaust the system and wash the water filter。
3. In the winter, the family has been empty for a long time, so do not completely shut down the machine, turn on the anti-frozen mode and avoid the freezing of the pipeline。
