However, the reaction of consumer security in the early hours of the following day has led to dramatic changes, and gwi seems to have misdirected the business name of the platform。
Gwig spoke first, questioning the quality of the consumer protection platform and the accuracy of the data, but when the consumer insurance clarified that gwi was looking for the wrong company, the focus of the event quickly shifted. Is this list a case of unfairness against businesses or does it really reflect consumer dissatisfaction
How can a list trigger such a strong response from the giant
A list of domestic electricity complaints placed guly at the top of the list, and dong myung-ju had not spoken, and he had taken the lead, and a “who are you” public opinion attack blew up this summer。
It's from a public article。
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On 11 july, an analytical article on after-sale services for home electricity, based on the consumer security platform, was published by a public number called consumer electronics. The title of the article, “greek complaints at the top”, is particularly striking, as a lit of strong light focuses on greek。
The news spread quickly and gwig couldn't sit down。
A week later, the gwit-based propaganda platform, “griven pass”, issued a harsh statement late in the night, pointing directly at consumer security, stating that there were serious problems with its lists。
In gwig's view, this is not just a neutral assessment, but more like a deliberate “honour attack”。
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Gwig's response was swift and aggressive, and every step was a direct blow to the key。
First counterattack, questioning identity. According to gwi, consumer security claims to be “the platform under the banner of the china electronic chamber of commerce”, which appears to be authoritative, but is only a private institution, and this self-packaging is tantamount to “showing dog meat with sheep”。
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The authority background is the foundation of credibility, and this move by glig is tantamount to a direct reversal of the base of consumer security。
The second counterattack was to question the source of the data. Where does the list come from? Are statistics scientific? How can it represent the views of consumers throughout the country? Gwi believes that the entire process lacks transparency and that this vague data is highly misleading to the public。
In other words, even the rules are unclear. Who wants to play according to your rules
Thirdly, counter-attack and prepare legal means. Gwig commissioned the team of lawyers to intervene and made it clear that public opinion alone cannot solve the problem and that we will see the truth in court. This is not only a warning to consumer security, but also a signal to markets and consumers: gwig, not a bad one。
These triple strikes were combined, resulting in a two-track set of “public opinion + law” strike patterns that were clean。
"consumer security" counter-attack: sir, you're mistaken。
In the face of a heavy attack by gwig, the consumer protection response was not weak, and it went online the following morning。
Their response was a precise counterattack, and an unexpected “reverse” was launched: mr. Grey, did you have the wrong target? In his statement, gwig accused shenzhen consumer protection information technology ltd. Of having a bad record and even of having their business licence revoked。
The consumer security immediately clarified that it was wrong! Our platform is operated by shenzhen consumer network technology, inc., which has nothing to do with us, and we operate normally。
But it's easy to remember that
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This “gold detached” move immediately lost the power of guly's accusations。
As for the authenticity of the data, consumer insurance was also unconvinced, and they acknowledged that the data did come only from the users of the platform, but that these were real complaints and evidence。
In particular, they stressed that the data had been explicitly referenced to reflect only the handling of complaints by enterprises on consumer protection platforms. It's like playing tai chi, and it's so hard that it's invisible: i'm talking about my platform data, and you understand it all over the country。
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From the public information, there was some support for the statement of consumer insurance. The operator behind its little program and public number is indeed a consumer network technology and the company is operating well。
More interestingly, this company's list of shareholders does indeed show the presence of the china electronic chamber of commerce — an enterprise that is fully owned by the chinese electronic chamber of commerce and holds 3 per cent of the shares in consumer network technology。
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These 3 per cent, while small, are highly symbolic. It has allowed consumer security to claim that the chinese electronic chamber of commerce is a platform under its banner to be neither fully established nor rejected, creating a vague grey zone。
This mist about identity has added to the confusion of the whole event。
Leaving aside the identity and data dispute, the core of this debate is really an old question: how do we look at poor assessments and complaints
In its response, consumer security made a profound statement: consumers were willing to complain not because they hated you, but because they were stinged by your products or services。
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These real feedbacks are like a sharpened stone in your hand that doesn't hurt you, but makes you sharper。
They noted that truly good businesses were not afraid of complaints, of complaints that had not been resolved, and of silent users who had even been lazy in making complaints。
This seemingly moderate statement points directly to the core of the problem. For industrial giants like gly, being singled out like a proud lion stung by mosquitoes, the first reaction is naturally anger and counterattack, and maintaining brand image is nature。
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