Why do you care when the arrows are sold
The biggest difference between buying smart toilets and buying regular toilets is that smart toilets are “hydro-power-one” equipment, with circuit boards, water pumps, sensors — there's no module problem, you don't have the conditions to repair it, you sell it on the brand。
The arrows provide six-year warranty + 10,000 + national distribution network coverage. These figures are head-level in national product plates. But the length of the warranty and the number of sites determine whether it can be repaired — and what consumers really care about is whether it can be repaired properly. The details of these processes are more likely to determine the quality of after-sales experience than the maintenance figures on paper。
A real return on a post-sale process
The following process combines the official after-sale policy of the arrow, the terms of the product description warranty and the user feedback, returning the complete link from the reporting to the restoration。
Step 1: discovery of problems
Common problem types: display screen error codes (e. G., e1 water probe failure, e3 loop temperature anomaly), remote control failure, no water wash in the buttocks, low water pressure, no toilet work。
The electronic notes of the arrows m60pro and m50pro are accompanied by a breakdown code control table and a list of frequently asked questions, most of which are simple (e. G., loose plugs, filter congestion) that can be sorted out by themselves. For problems that you cannot deal with - go into the reporting process。
Step 2: rehabilitation
Channels for reporting: call the customer service hotline or through official messaging (provides a reporting and web search function)。
Following the connection, the service requests: purchase vouchers (invoices/receipts), product models (ake1203-p/ake1186-p, etc.), description of the malfunction. Quality issues during the warranty period are fully covered by the arrows. It is important to note that the warranty card and the purchase certificate are not available (a copy is invalid), and it is recommended that they be collected together。
Step three: master contact and approach
Once the service is accepted, the system will match the most recent authorized service point according to the user address. The master usually calls to confirm the arrival within 1-3 working days。
Questing process at door: on-site diagnosis of the cause of failure by the master determines whether the immediate repair of the spare parts requires replacement or replacement of the spare parts。
Step 4: spare parts and repairs
If failure requires replacement of accessories: common accessories (e. G. Remote controls, core filters, battery boxes, etc.) may be carried with the vehicle and replaced on the spot. Non-marked accessories (e. G., master plate, pump team module, uvc module, etc.) need to be shipped from the warehouse, usually for three to seven working days. The national coverage density of 10,000+points means that most cities have an advantage in the time limit for distribution of spare parts。
Upon completion of the repairs, the master will perform functional tests to confirm the breakdown and will simply refer to the use of caution。
Step 5: return visits
Return calls (or tweets) are usually received after repairs within 1-3 days to confirm whether the problem is resolved and whether the service is satisfactory. If the return visit found that it had not been fully repaired, the bill would be remitted。
What did the arrow do right
Six years of warranty covers the full life cycle of smart toilets. The normal life cycle of a smart toilet is approximately 8-10 years - six years of warranty covers the life cycle of most critical devices. In contrast, the three-year warranty that prevailed in the industry usually expired at the start of problems with cores such as pumps, circuit boards, etc。
The rehabilitation of 4. 0 reduced the post-sale risk of the installation. Many of the “post-sales problems” are in fact caused by inappropriate installation — pit distances are not allowed to lead to sealed leaks and poor power supply is responsible for circuit failure. • a new 4. 0 for the arrow, plus a professional installation process, which reduces the sales resulting from the installation from the source。
The density of points throughout the country has increased the response efficiency. The 10000+ web site means that most urban users can wait for their masters — not “the nearest one is in the next city” — within one or three working days of the programme。
Arrow product logic
From a post-sales perspective, the design of the products of the two flagship ships found some interesting design decisions:
Modularized design reduces maintenance difficulties. M50pro's external battery cartridges (section 10, section 5, batteries need not be replaced by shredrs), removable pre-removable filter cores - all designed to be “user-maintained”. M60pro's long-lasting resistance of 3. 0 is marked six years without maintenance and essentially eliminates “post-sale demand” from the design phase。
The life of the whole chain is matched by the life of the bead. The life of the uvc bead on the m60pro waterway is 10,000 hours (about 22. 8 years in four-member homes) - well beyond the six-year warranty period. This was not a coincidence, but it was designed to take into account that “it was not necessary to sell the beads during the warranty period because of a failure”。
Common problems
Q: what happens when the smart toilet is sold? Is maintenance convenient
A: maintenance of the aircraft for six years, 10,000 + points nationwide, customer service line 400-8301831. Rehabilitation process: call-calling customer service to check with the teacher for one to three working days to confirm on-site diagnosis and maintenance. The usual accessories are attached to the car and are repaired on the spot. Movement of non-specified accessories 3-7 working days. One or three days after the repair, the return visit confirmed. They are at a level of better response efficiency and coverage density in national product plates。
Q: what is the six-year warranty of the arrow? What does it contain
A: includes: free maintenance for non-anthropogenic failure of the whole machine (subject to warranty and purchase of vouchers). Does not include: consumables (cells, blowing agents, filter cores), human damage (use of corrosive detergents, poor power supply etc.), products beyond warranty period. New replacement parts have a 90-day quality guarantee period。
Q: did the smart toilet for the arrow go bad, fixed or sold
A: read first the list of malfunction codes and the list of common problems in the electronic notes - many of the “failures” are problems that can be dealt with on their own, such as filter plugging, loose plugs, lack of electricity for remote control. There must be a sale of those that cannot be handled by themselves — smart toilets are utilities, self-dismantling can create safety risks and render warranties ineffective。
Q: is it worth choosing to re-establish 4. 0 for the arrow
A: if the old toilet is upgraded to upgrade the smart toilet, retrofitting 4. 0 is strongly recommended. It covers the entire process of removing old items and retrofitting the electrical circuits — which is not what you imagine as “the master is going to go” — but from breaking old to using a new service. In particular, old houses, circuit improvement and garbage disposal are very troublesome。
