Recently, in 2025, the tcl global technical training conference was held to bring together the global technology elites of the tcl business global user service centre, pan-christ-bu, air conditioning department, white house electric bu, with the theme “change global for the future of the war”, with a view to promoting the competitiveness of tcl in the global market through technology exchange and innovative practices. Among them, tcl ac is one of the three main chambers, which brings together global ac engineers to share the service, the “fire of light” and to explore new paths to service development。
A global pool of technologists, tcl ac search for new paths to service development
In 2025, the tcl global technical training conference built a cross-border, global and synergetic “services competition” in the spirit of the olympic games, integrating the ttl “dauntless” puzzle genes。
At the opening ceremony, the director-general of the tcl business global users service centre, zhang yong-sung, expressed appreciation for the outstanding contribution of the global front-line partners and stressed that close collaboration between the tcl global service team and partners was a key factor in the achievements of tcl. He noted that, in the context of globalization and intellectualization, tcl industries organized the global technological training conference, which aimed to bring together global engineers and partners to explore new paths to technological innovation and user experience. Over the past year, the tcl service team has performed excellently in terms of user experience optimization and cost control, with the significant upgrading of the nps (net recommended value) and many international honours, fully demonstrating the long-term commitment and strong commitment of tcl to consumer satisfaction and brand value。
Customer-centred, tcl air conditioning working together with global partners to draw a new map of service
At present, the key to getting ahead in globalized markets is the upgrading of product and service capacities. Digital capacity-building, on the other hand, is a top priority of the development strategy for the globalization of services。
The director-general of the tcl user service management centre stated that tcl air conditioning was always user-centred and built an intelligent service system. From wi-fi, internet access, big cloud data, to ai-driven products and solutions such as ai active services + telediagnosis, process-specific service experience. In the context of a globalized layout, tcl air conditioning is accelerating overseas market expansion, building on smart technology advantages and localization services to provide smart air solutions for global users and moving towards international leading brands。
The deputy director-general of domestic outgrocing products lines of the tcl air conditioning research and development centre stated that, over the past year, the research and development team had conducted an in-depth study of global user needs, continuously optimized the design and intelligence functions of air conditioning and committed to providing a more comfortable and energy-efficient experience for clients. He said that in the future, innovation would continue to be explored to enhance product performance and service quality and to contribute to the sustainable development of tcl air conditioners in the global market, based on the concept of “client first”。
According to the deputy general manager of the tcl global products operations centre, cao yao-soon, tcl air conditioners have been building core competitive products with leading designs based on the principles of quality first, innovative, reliable and client-centred. At the same time, tcl air conditioners will provide intelligent and healthy breathing experience to users worldwide with higher standards of service and more humane products。
Multi-link depth enabling tcl air conditioners to "theory + exercise" attack technology and service difficulties topic
As one of the three main chambers, tcl air conditioners conducted an in-depth series of activities on home-based air-conditioning, commercial air-conditioning service technologies, capacity-building and solutions during the global technical training conference。
First, tcl global technical engineers walked into the factory for a tour. Thirty-one industrial robot clusters, such as the eight-second down-line air conditioner, the compressor on-line robot optimus, the robotic precision detection of “throat dogs”, the product-packing robot “golden bell mask”, and the finished bottom robot “horsh day”, are working in concert and in an orderly manner, showing the intelligent manufacturing closed loop from parts to finished products。
During this process, engineers gained a more intuitive understanding of the production efficiency and quality control of tcl air conditioners。
The theoretical training was then opened, with leading speakers from drun, home and commercial, from mobile air conditioners, dehumidifiers, home-based air-conditioning functionality, maintenance testing methods, to commercial air-conditioning heat pump installation, multi-line physical exercise, etc., providing participants with an analysis of the technical results and practical experience, to answer questions。
The participants were open-minded and open-minded around service capacity-building. Participants from viet nam shared the extension application of the variable frequency testing suit; participants from thailand shared the management of the thai kpi service indicator (maintenance of tat, etc.); and participants from indonesia shared the installation service capacity-building methodology and competitive model。
This year's new skills competition for services allowed engineers to learn more about the internal structure and working principles of air conditioning, which not only deepens the understanding of theoretical knowledge but also improves the ability to solve practical problems. At the hands-on level of skills, engineers around the world have come up with difficulties and gaps in their services, and heads of departments have come up with practical solutions。
15 call centres worldwide, over 50,000 engineers, tcl air conditioning to build global service capacity
At this stage, tcl air conditioners have established 11 major production bases in central guangdong, hubei wuhan, jiangxi kyushu, nansha, guangzhou, indonesia and brazil, with an annual capacity of over 38 million units and an annual output of over 20 million units. Products are sold to more than 160 countries and regions, and are ranked second in the export chain。
In parallel with the acceleration of global operations, the global service layout of tcl air conditioners has been further accelerated. In the development of the global market, tcl air conditioning has always focused on the construction of localised service capacity, with 15 call centres, more than 5,000 service providers, more than 50,000 engineers globally and nine major training bases (china: nanjing, chengdu, xi'an, shenyang, jinan, nakayama; overseas: philippines, romania, brazil), providing global users with comprehensive and efficient service support。
In the future, tcl air conditioners will continue to be consumer-oriented and actively embrace new technologies such as ai and build efficient and intelligent service systems. At the same time, in the spirit of the olympics, the process is constantly being optimized to bring better product and service experiences to users worldwide. In the globalized market competition, tcl air conditioners are moving at a determined pace towards becoming industry leaders。
Https://news. Zol. Com. Cn/10222/10225198. HTMLnews. Zol. Com. Cntrue online https://news. Zol. Com. Cn/10222/10225198. HTMLreport 3877, recently held in 2025, the tcl global technical training congress, which brought together the tcl business global user service centre, pan-christ bu, air conditioning department, and white electric bu to promote new levels of competitiveness in the global market through technology exchange and innovation practices. Where the tcl air conditioning...
