In recent days, the hebei news network (student reporter han xu), a member of the hebei news network, ms. Lee, reported to journalists through the sunshine governance platform that the cost of maintenance after the sale of lcd television was too high. According to a survey conducted by journalists, the cost of maintenance of lcd television, which exceeded the warranty period, was generally around $200, while the company indicated that the maintenance fee was strictly based on the standard rates for the maintenance of electrical appliances issued by the national development and reform commission in 2012. At the same time, the staff of the provincial consumer associations remind consumers that repairing household electricity beyond warranty periods may incur higher maintenance costs, and that consumers should ask them in advance about the cost of maintenance services and, to the extent possible, select the appropriate maintenance shop after comparing the quality and price of many repair shops。
According to ms. Lee, a few days ago, the lcd television in her home went out of order, and the screen continued to blink. After testing the brand's after-sale maintenance staff believed that the power plate had malfunctioned, ms. Lee's lcd television recovered after simple maintenance. As ms. Lee's lcd television had passed the warranty period, ms. Lee was requested to pay $190 for maintenance. Although not satisfied with this, ms. Lee paid the cost. In her view, the maintenance staff had done nothing more than turn on the back of the television, welding two detoured welds, taking less than five minutes from failure detection to maintenance, and charging $190 for repairs was too high。
The journalist contacted the national customer service of the lcd television company and learned that the after-sale service used by the plant was a one-year maintenance system for the lcd television industry, that the main component was fixed for three years, that ms. Li had exceeded the warranty period and that the damaged electrical panels were non-main components and that maintenance costs were incurred. The fees charged, on the other hand, are strictly in accordance with the provisions of the level fees for maintenance of home electricity issued by the national commission for development and reform in 2012。
Subsequently, journalists contacted client calls from large lcd television companies to learn that lcd television, which is beyond warranty, is generally at around $200 or even more expensive. The maintenance costs for door-to-door maintenance typically include three components, door-to-door fees, repairs and possible replacement spare parts. Entry fees generally vary from $20 to $100 per distance, for example, 37 inches of lcd television, between $180 and $360, and additional costs are required if spare parts are to be replaced。
Master zhao, who has many years of experience in television maintenance, told journalists that maintenance is actually not expensive, but after-sales services are generally provided by the national union, with high human and administrative costs. In addition, after-sales services in many manufacturers generally cover the cost of transportation from the user home to the maintenance centre for electrical appliances to be repaired, and even the cost of returning to the plant is included in the cost of maintenance, so that after-sales services are more expensive than maintenance in general maintenance shops。
One of the directors of the hebei consumers association described the possibility of high maintenance costs arising from the maintenance of household electricity beyond the warranty period, and that after-sale services should be considered as an important indicator by consumers when purchasing household electricity. When requiring household electricity maintenance services, consumers should ask in advance about the costs of the maintenance services and obtain replacement used spare parts and documents from the maintenance services to safeguard their legitimate interests. The maintenance staff, in turn, should indicate the price to the consumer prior to maintenance. If time permits, consumers should look for more repair shops to compare them with better quality and reasonably priced maintenance shops。
