It's news
In recent days, mr. Wong, from shanghai, reported to the press that the 75-inch three-star television he had purchased at the end of 2023 had been black screened 10 months earlier, that a second black screen failure had occurred recently, and that he had requested new or returned cargo during his life。
On 17 september, journalists called the official tristar hotline on complaints, where after-sales said that “no feedback had been received on similar situations and no consumer had been able to reflect similar problems. The product serial number has been located with consumers and will be actively communicated to them.”
On 13 september, samsung maintenance staff opened the machine。
According to mr. Huang, in december 2023, he purchased a three-star qled 8k ultra-high-altitude 75-inch television machine, model qa75qn800c, for an official sale of more than $20,000. Information indicates that the model was listed in august 2022。
In november 2024, for the first time, a black screen appeared. The maintenance staff checked and called it a screen problem and replaced the machine with a brand new screen. According to the officer, the type of machine had hardly encountered such failures and had been “winning”。
On 10 september 2025, the television station suddenly died and, after it had been turned on, was black-screened, without sound, and contacted the official hotline. On 13 january, the same maintenance staff came to the door and examined the machine, which was also referred to as backlight problems, either to change the screen or to request a new machine from headquarters. The person was unable to explain what was wrong with the screen, saying that “it rarely happened, `it won again'”。
In mr. Huang's view, the same problem still arises with the new screen, which appears to be a system failure or quality problem, requiring the whole machine to be replaced or returned for processing. "our house used three-star televisions, and this time it was disappointing." he said。
According to mr. Huang's chat records with the samsung television maintenance staff, during both of the television maintenance sessions in november 2024 and september 2025, mr. Huang asked about the maintenance report and the cause of the failure, none of which responded positively。
Journalists found that on a consumer complaints platform and in social media searches, there were also netizens who spoke about the triple-star television screens, including black screens, white screens, blue screens, etc. One year after the new screen was replaced, the same problem arose: the purchase in august 2022 of a three-star television set of $25,800 was broken twice in two years, the first of which was in august 2023, when blue screens, black screens, automatic shutdowns, etc. Were shown, and the same problem was repeated in september 2024 after the change of screen maintenance。
The content of the product service policy of the samsung network indicates that the lcd package is fixed for a period of 12 months and 36 months for the main components (screens, backlight components, logical components, high frequency tuners)。
The press, lu xinwen, intern, chen yang. Red
Two black screen failures on the samsung tv in 10 months: no similar complaints were received - the chongqing daily
