On 16 march, a citizen, ms. Liu, called the press and told them that she had purchased a sharps lcd television for her parents at the beginning of the year, but that it had been used for a month and that ms. Liu had repeatedly found the company's sales, but that the replacement process had been one-and-a-half-step and that no time had been given to replace the new television。
In late january 2015, ms. Liu went to a shopping mall in the north of the city and spent $4799 buying her parents a sharpstone tv. "there was nothing wrong with just buying it home, but it started to break down more than a month later." ms. Liu said to the journalists, “the screen will be black soon after it is turned on, then there will be no change, and there will be frequent noise”
When the problem was discovered, ms. Liu quickly located the mall staff and the television company for sale. “as a result of coordination, the factory sales staff said to us that, although we could be replaced with a new television, it would take some time for me to be replaced, since 15 days had elapsed since the deadline had passed, and approval had to be given to the higher authorities. Ms. Liu said, “i felt at the time that it was only necessary to replace me, and so on”
But ms. Liu did not think that she had waited for almost two months to receive any information from the other party. “i didn't think it would be possible to wait any longer, so i made a phone call after selling it to the manufacturer, and i was told that i couldn't be replaced with a new tv because the approval had not been granted.” ms. Liu said that “while also angry that the other party had not notified himself in a timely manner, it agreed to the solution offered by the staff member for maintenance”
However, although the repairer of the factory had visited ms. Liu's parents ' house several times, it was always said that the television was okay and that the signal was a problem. “if television is always black screens, and i can't change them because the signal is the cause, i can understand it, but it's too hard to understand the sound and the signal.” ms. Liu said。
As the factory staff insisted that the signal problems caused the television malfunction, ms. Liu's parents had to buy a new tv roof box, but the installation was followed by continuing problems. “there is no way i can give up the idea of repairing tv.” ms. Liu said。
However, prior to the spring festival, ms. Liu had unexpectedly received a telephone call from the sharp factory saying that the approval process had come down and she could replace herself with a new television. "it was given up, and now it can be replaced. Of course, the new tv is all the better, but it's so sad that after that phone call the factory disappeared, i called them back and asked when they could change, and they said they weren't sure when, so let us wait, and you said it wasn't a joke?” ms. Liu said。
So, is this really what ms. Liu said? Journalists then contacted the staff of the national guest service in sharp. The staff member stated that a complaint had indeed been received from ms. Liu and that they would immediately contact ms. Liu to verify that the matter was resolved and then provide a response to the journalist, who would also follow up the matter on an ongoing basis. City news/web reporter
