“the purchase of a glycerine air conditioner, instead of bringing cooler air to myself, has led to a tumultuous and, if it is not resolved, legitimate rights and interests have to be legally upheld.” on the morning of 4 september, ms. Tianjin, a resident of yangbei district, said that she had bought air conditioners and was not in the mood。
In winter, glac heat patterns went down
Ms. Officer informed the journalist that, out of trust in the brand of gwi, she had purchased one gwido online air conditioner at a cost of $19,000 through ningborong solar refrigeration co. Ltd. On 30 december 2018, five towed air-conditioning units installed in her home。
Ms. Officer stated that the air conditioner had not been installed very long, and in late january, because of the cold, she had used a heat-making mode, opened an “e6” symbol on the backboard of the air conditioner, and the air conditioner had ceased to function immediately. Subsequently, she called the after-sale telephone for glac, and when the maintenance staff came to the house and disposed of it, she told her that the air conditioner had been repaired, that she had indeed been able to operate after a trial and that it had not been used since due to the low temperature。
In the summer, glac cooled down
In june this year, when the weather turned, ms. Officer used air conditioning in a cooling mode, half an hour later, the “e4” symbol appeared on the air conditioner panel and then it was completely suspended. In the event, she called the after-sale telephone for glac, and the master who came to the repair told her that the air conditioner was out of service because it had been installed in the first place, “where the package was unpacked and the installation had been in place for many years, causing the mainframe to become unheated and other systemic failures, and thus ceased to operate”
Upon learning of this information, ms. Officer complained about the services of gly. Subsequently, at her request, gly assigned a professional after-sales service team to the site, and the staff member stated: “the machine was released in 2015 and was a phase-out product. Based on the type of machine, it is assumed that the stock of the central air conditioners supplied during the renovation of a building may have been surplus and sold to the client again at the end of last year, not new money.” it was only at this moment that ms. Officer realized that she had been misled and became more angry。
After the sale, many repairs were not repaired
After the sale, the staff member also told the officer that after the installation of the general air conditioner, the plumbing and other related areas should be subjected to pressure tests to prevent future use of air or leaking freon, and to record and sign the results of the tests and tests in the presence of the user interviews. “it was only then that i knew that the air conditioner installation should have been so rigorous that the malfunctioning air conditioner in our home had left much of the process to its lazy at the time of installation。
Ms. Officer told the journalist that she had called glac after-sale calls on several occasions this summer and that she had not been able to repair the phone hours before and after. The “e4” symbol will appear on the control panel half an hour after the air conditioner is activated, and the maintenance staff will come and fix it. Not long after they left, the e4 appeared again. Later, they touched a pattern whereby the “e4” symbol disappeared when the air conditioner “strikes” were shut off and the power of the air conditioner was restarted. But for a while, it didn't work, so we had to re-activate the power, re-start it, back and forth, and that's how it happened in the summer。
Grady said he'd coordinate the trouble with the air conditioner
On the afternoon of 4 september, the journalist contacted mr. Wang, an agent of the state of glyphosphony, who claimed that the issue complained of by the officer was true and that they had sent a number of mending staff. Mr. Wang denied that ms. Wang had purchased a phase-out machine, “it was normal to produce in 2015”, and in response to ms. Wang's question about the quality of air conditioning installation, he said that further repairs would be undertaken as soon as possible until she was satisfied. Subsequently, journalists contacted the gwig service hotline, which indicated that ningbo's agents would be coordinated to handle the matter。
“i strongly demand that gly return the goods and come to the door and dismantle the products, refund the air conditioners in full and pay three times the price. As the removal of the air conditioner would cause damage to the house, we also require grystal to re-engineer the relevant renovations and restore them.” ms. Officer stated that due to the loss caused to her family by the glac, they sought compensation from glac。
