General maintenance is quoted as "ift"
Mr. Liu, the owner of the land rover, arrived at 4s store at the beginning of the month to perform 20,000 kilometres of routine maintenance for the vehicle and, after he had been warmly received by the consultant, he was given a maintenance list of 11 projects. Mr. Liu happened to have an important telephone handling and signed it with a rough look. After three hours of routine maintenance, he was surprised by the repair and maintenance bill from 4s — up to 10,000! Looking closely at conservation projects, mr. Liu has found that, in addition to the necessary conservation projects, a number of additional recommended maintenance projects have been added: a temporary replacement of the necessary anti-freezing fluid project, costing up to 3,000 hours of work; maintenance of air-conditioning pipelines, cleaning of gas-saving doors, oil-jet mouths, etc., for “cleaning” projects, for a total of 2,000; and, to a greater extent, five additional fuel-jet system washing agents, engine protection additives, for a total of 2,500 hours of work. He was told by the experience of repeated maintenance that these were non-essential maintenance projects. “if the owner does not carefully filter the maintenance list, he will be treated as a `waterfish'!” according to mr. Liu, in accordance with the 20,000 km of routine maintenance required for general vehicles, it would be sufficient to conduct regular inspections mainly for “three filters”, such as oil filters and air-conditioning filters, and for cleaning air-conditioning, even the land rover brand would cost about $3,000。
Journalist survey:
"monchacha" owner is vulnerable
“mostly the 4s store does what i'm told to do, and it's not very clear when to do it.” there were not many such responses in the journalists ' random interviews with several owners. A german limo owner showed journalists his historical conservation clearance list at 4s, which showed that various “additional” materials, such as oil cleaners, engine lubricants and oil cleaners, were on the list. Not only is this the case for luxury cars, but there are similar collections for ordinary family cars that are sold at low prices (mostly with increases recommended by the 4s after the sale consultants), such as a journalist who bought over $100,000 for a car in the united states at the end of last year and who was recommended by the 4s store last month for a “two-sand” “whole-car lubrication”, “cleaning of oil roads” and so forth by the 4s store, with an additional charge of nearly a thousand dollars, even a tire “nose gas” cost $50, full of water and a set of roads。
In guangzhou, a forest master who has been working on auto maintenance for more than 30 years has told reporters: “when a car owner encounters projects such as `deep maintenance package' and `clean-up package', not every car needs similar maintenance.” he pointed out that most detergents and additives were optional items and that even if the owner wished to be nicer to the car, the same product could be dealt with at only one third of the price at the outside repair plant, which was the largest “water” area in the conventional maintenance project. In addition, while the cleaning of oil routes, for example, is also a maintenance project, it is generally recommended using vehicles of more than 20,000 kilometres and new vehicles are not required. The day-to-day attention is paid to replacing the engine with oil filters every six months or 5,000 kilometres, and the vehicle problem is minor。
4s has a way of making money:
The more expensive the car gets killed
According to industry sources, this “over-maintenance” of shop-to-shop vehicles is the largest source of profits in 4s. The better the car, the more likely it is to be slaughtered by “excessive maintenance”. For example, mr. Liu's land rover, which would have required only $3,000 for maintenance content, was made more than 7,000 by 4s. A ford owner, mr. Ray, told the journalist that the engine oil leak had occurred in a year after he had just bought the car, that the problem could be solved by replacing the oil seal free of charge, and that the 4s store had told him to clean up the gas system, the fuel system, the tri-dollar catalyticization and maintenance of the combustion room, which would take 1,500 to solve the problem. Fortunately, mr. Ray had experience and then went to the repair plant introduced by his friend, which cost less than $100 to handle it。
Journalists were informed that there was much to be done after the lucrative sale of cars because they were not currently profitable. Vehicles coming for repairs and maintenance are often recommended for a large number of non-existent maintenance items, while so-called washing and additive projects have not been carried out and are not visible to the owner and have little access to information. At the same time, journalists noticed that the maintenance fee for 4s was more expensive than that charged for the outside maintenance plant. For example, a $3. 4 million luxury car is sold for minor maintenance such as the replacement of “three filters”, and the general repair plant charges between $1,500 and $2,000, but the 4s store costs more than $5,000。
Conservation attention:
You have to read the maintenance manual
Many owners know half how much of the vehicle is constructed, let alone how many kilometres it is to maintain. In response, journalists interviewed some of the drivers who sold cars, such as the japanese-korean and the european-american systems, most of whom suggested that the owners of this “monchacha” should look at the maintenance manual of their type. “at the time of the purchase of the car, the manufacturer attached to it a maintenance manual, which set out the maintenance items to be performed for every number of years of use and kilometres, depending on the above, which, unfortunately, was left aside by many of the owners of the car before being fooled by the repair shop.” according to the relevant director of the guangzhou motor vehicle maintenance industry association, most of the 4s stores are currently managed in good faith, but this is not an obstacle to profit-seeking and does not preclude a few 4s stores from drilling for their owners。
However, a survey by journalists of after-sale services by local distributors found that additional items such as recommendant additives and deep maintenance have become more or less common in most 4s stores, and that 4s cars are generally transparent and billable. Journalists noticed in a post-sales workshop at a 4s shop with a wide-breeded car trade that the shop sales consultant would give the owner an indication of the additional items before proceeding with the maintenance on the list. Master lin pointed out that while the smart owner of the car might have known what was needed at the time, and could have deleted some of the additional 4s recommendations, the owner of the car “moncha” would have been “set”. However, there are also 4s stores that, during routine vehicle maintenance, told their owners that such small techniques as “checking revealed a serious carbon accumulation of x and recommended cleaning” were used to promote maintenance packages。
Vehicle maintenance
"pilot" tips
1. Discount on maintenance after pre-financing of cash
In some cases, when buying a car, the owner is bound to pre-position a certain amount of cash by the sales consultant, and 4s is committed to a discount for future maintenance. However, the so-called discount may be a small discount on working hours, with a maximum of $20 and $30 left, or a variety of reasons justifying 100 per cent full maintenance payments。
Recommendation: the purchase of a car involves a post-sale service commitment, which must be included in the contract and free from empty promises。
Different “sets” for minor and large maintenance
General vehicle maintenance can be divided into minor and large maintenance. Small maintenance refers to the daily maintenance of cars from 5,000 to 10,000 km. The most vulnerable link in small maintenance is projects such as “replacement of oil and filters”, which require only semi-synthetic vehicles, and which have been overstretched with a large amount of expensive whole-synthetic oil. Major maintenance is the medium maintenance of the vehicle after 20,000 kilometres, and the items that may be set up are: resupply of cooling fluids, cleaning of engine fuel systems, brake blades, etc., i. E. Various washing agents and additives。
Recommendation: it is important to look at the maintenance list and confirm that each one is necessary for car love. As to whether or not to save money to choose an outside repair plant, it is recommended that the owner of the vehicle should decide on the basis of the level of personal consumption。
After the quality assurance period, you may be released from 4s
Currently, most vehicles have quality assurance periods ranging from “two years or 60,000 kilometres” to “four years or 100,000 kilometres”, with new energy vehicles enjoying “six years or 150,000 kilometres”. Regardless of the duration, maintenance is generally provided free of charge during the quality assurance period, but mainly for minor maintenance items such as the replacement of oil filters。
After the quality assurance period, the owner can “deprive” from the 4s to perform basic maintenance in a number of chained and well-proclaimed repair plants or beauty parlours, saving considerable money。
4. Cost-effective self-contained materials
Bringing the self-oiler to the 4s store is cheaper to maintain. It is common for 4s stores to charge a third or several times the same product. However, if you bring your own material, you will also have to consult with 4s for permission. In some cases, 4s would impose a requirement that only “original plant channels” be used to supply (i. E., inside the shop) spare parts。
