On 3 august of this year, mr. Guo purchased a gold iphone6 phone for his mother from the official flagship shop of suninin, tianyu town, and the delivery was sent from the central warehouse in suningzinan, where mr. Guo received the delivery the following day. When he received the phone, he examined it carefully: the warranty card was complete and the phone did not see any problems。
On 28 september, mr. Guo's mother suddenly turned off his cell phone and was unable to open it. Mr. Guo then arrived at the apple authorization service in harmony square, where the mobile phone was returned for repair. The mobile phone was returned on 4 october and the return letter informed that “the product does not qualify for maintenance and is returned to you” because “problems arising from unauthorized modifications are not covered by warranties”. Mr. Guo is very puzzled by this: “how can you modify your mobile phone without having failed to repair it for two months? The reply only says that it has been modified without permission and that it has not been modified in any specific place.”
Mr. Guo called the apple crew to consult on what was meant by “unauthorized modifications” and “the other party said that it could not be informed because of the company's “privacy”. At the same time, mr. Guo provided feedback on the purchase of the official flagship service by sunin. On 11 october, the client staff member indicated that he could be arranged to return or switch goods to mr. Guo and that the other party could not be identified when asked how long it would be possible to complete the return or change aircraft. The following day, another staff member contacted mr. Guo, stating that he could change or repair the plane and that he would continue to contact him thereafter, “it was 14 days and i was not contacted”
Why can't a secure mobile phone be repaired? In response, apple's customer service indicates that, if “unauthorized modification” is written in a reply, the mobile phone may have been removed and “unable to be repaired as a result of the unauthorised machine”. With regard to mr. Guo's claim that his mobile phone had not been removed or repaired, the client said that he was only responsible for the mobile phone software issue, which suggested that the customer bring his mobile phone and warranty to the after-sale service point. The journalists then contacted the apple authorization service, which mr. Guo consulted. According to the staff member, mr. Guo sent his cell phone to the factory on 28 september and returned it after a physical examination, during which time it was not removed until it was received again on 4 october. In the case of “unauthorized modifications”, the staff member indicated that he had had little experience before and that the reasons for such situations were not well known, but that mr. Guo's problems would also be of assistance in communicating with apple。
On 14 january, journalists contacted suning yee to buy passenger services at the official flagship shop. She indicated that the manager was dealing with the matter and that the issue was reflected in the apples by mail from the shop. Nor was it clear to her why such a situation was occurring, “we all bought new machines directly from the manufacturer, which was not supposed to happen”. On the same day, at 17:30, the client gave feedback: “the application to the head was passed and a special request for return was made to the customer”
Not an example
There have been media reports of “breathing”
In 2015, there were media reports of the “breathing” of an apple phone. The report indicated that the failure of the consumer's apple phone had twice been identified as “breathing” without repair, and that the warranty would be suspended, and that the reasons for the conviction for “breathing” would be asked, and that apple privacy could not be disclosed. The consumer was angry with the apple ceo cook。
This type of “discretion” is not an example of an introduction by a technical staff member who works after the sale of apples, and the specific reasons for this are many: “some return home maintenance returns will record that parts such as screens or master plates have been privately modified, and it is difficult to judge if not indicated in the receipt, and it is recommended that the manufacturer be contacted to determine the specific reasons”
