Hu seung-jun: it took me more than a year to protect me well, and i have a steel membrane and a protective condom, and this spring has suddenly taken place at home, with no signs, vertical stripes, a path that is very unclear and largely useless。
At the apple store retail store in san ritung, the genius who was in charge of hardware maintenance (genius bar) told hu that his machine was “high odds are hardware problems”. The ipad was unable to repair the spare parts and had to replace the new aircraft as a whole. With the exception of the two-year warranty period for the main parts of the ipad national bank, the other versions of ipad are on the mainland for one year, and hu seung-jun's machine is a daily version, which has already been secured and requires $1438 for a new machine。
Engineer: probably, if this is going to be repaired, 1,400, a new one, a new 90-day warranty。
Hu seung-jun: so my machine has no chance of being replaced for free
Engineer: it's not impossible to say that if you say it's really a design flaw, apples might have a quality plan, and i don't know if it's really a random or a potential quality plan。
So, is the screen problem an accident or a potential flaw? Journalists conducted research on 100 netizens who responded to the screen problem and found that the ipad mini2 national bank, hong kong, japanese, american, retrofitting machines, etc., all of them showed up. In the qqq group of ipad screen defenders, the first time a friend of the internet bought the machine was in november 13, and the last time was at the latest, wang zhengwoo, who reflected the acquisition of the ipad mini 32g wifi version in kyoto in november 2015, beginning with the white screen at the end of january this year。
The machine is purchased sooner or later, but the time for the screen is regular. In the study, more than 80 per cent of internet users reported that the display of the screen had been concentrated since december 2015, that is to say, multiple users ' machines concentrated on screen problems in winter。
Temperature is considered an important contributing factor. Senior mr. Powder paid for his ipad mini2 machine and heated the location of the suspected “teamline” with a wind blower, and found that in a given temperature zone, the flower screen machine had returned to normal。
Mr. Chan: last december, when it was cold, the screen was dark and it couldn't go up. I took the machine apart, and there was a line behind the lcd screen, and the screen would light up, cool it in the fridge, and then it would go black。
Journalists consulted multiple local apple third party repairs and recyclers on the reasons for the screen, and some recycler's quality engineers indicated that it was not possible to detect the reasons for this product. Following a machine test of hu seung-jun, the maintenance staff at the apple camp only found that the battery was severely depleted and no other problems were detected. Zealer, a well-known carrier, indicated to journalists that ipadmin2 was not within its range。
The price of ipadmin2 liquid crystal screen doubled
For the third year in a row, the american flag shop, known as the united cat best maintenance equipment service, has accumulated over 30,000 apple ipad products. The founder of the ipad series told journalists that the quality of the ipad series was very stable, that a small number of screens had begun to appear in ipad2min2 and that ipad2min2 was concentrated。
Guo feng: if the ipad 2 is broken, it's fine to fix the line, but the min2 is broken, the line starts, and sometimes the screens is better, sometimes the white screens. There's no problem when you open it up. Just change the crystal。
According to guo feng, the winter screen situation, as reflected by netizens, does exist and although apples claim that they do not sell spare parts, they actually circulate in large quantities on the market. The market price of the ipad2min2 lcd screen has increased dramatically since last december, more than doubled, and there was even a stock shortage。
Guo feng: two or three months after basically selling out, there are more problems in the past, and we have a very bad (quantity) internal screen from december last year to the end. The price of liquid crystals in the market as a whole has risen from 170 dollars to 370 dollars, and one month later there was a shortage of goods, most recently around 370。
The maintenance price of the ipadmin2 liquid crystal screen on the treasure hunt is around 500, and the maintenance staff of the shenzhen ccommunication in shenzhen told reporters that the liquid crystal screen of the ipad2min2 model that they store is best sold。
C. Communications: we can sell hundreds a month, 10 a day on the internet, every day. Other models are about two or three, and ipad2min2 turns several times。
Apple did not allow spare parts for its products to circulate in the market, but shenzhen had become a distribution area for apple parts, with the ipad min2 liquid crystal screen in particular. According to a number of mobile phone repair shops, the liquid crystal screens of ipad min2 are produced mainly by a korean company and are distributed in the market, mainly from liquid crystal screens produced in excess of the plant or from within, as well as obsolete old machine shreds. The policy of maintenance of apples themselves, quality problems and poor control over the circulation of their accessories have led to a large market for apple products. Then the question is, why do consumers buy accessories? Why can't it be solved after the apples are sold
One millimeter warranty has been severed
At the end of march 2014, mr. Shu of hubei yang purchased the national bank ipadmini2 and at the end of december 2015, the screen appeared, which is now black, unusable and is still under warranty. He was taking the machine to the local after-sale service point authorized for apples and was told that his machine could not benefit from warranty because of bumps exceeding 4 mm. He also sent the machine to an apple camp in shanghai, refusing it for the same reason。
Mr. Shu: the four-millimeter bumping of the rule, the apple was not on the relevant website, and i took a measure of it, and i stuck it on a card, and the card couldn't reach it, but it was random, and it was quite free, and finally it was 5. 8 mm, and i quit。
The reporter called the local 100-bong apple service centre and staff advised that only if the appearance was not bruised and the parameters were met could the insured machine be replaced free of charge and the depth of the injuries not be greater than 1 mm。
100 state apple service: it can't be more than four millimeters in length and depth than one millimeter. We're in line with apple。
4 mm and 1 mm, mr. Shu questioned the rigidity of the rules for the sale of apples, which meant that as long as the machine fell accidentally, it would probably not be able to enjoy the warranty. According to mr. Shu, bumping took place more than six months before the screen appeared and there was no automatic connection to the screen, and it was difficult for apples to refuse bail on the grounds of bumping。
Mr. Shu: a long time ago, half a year ago, it was supposed to have nothing to do with the screen. There was no problem in the middle of it, it was normal and there was no problem with the screen。
The maintenance price is close to the new machine, and the reporter has called the passenger service to advise him to wait 19 minutes
It is understood that apple ipad min2 was listed at the end of 2013 and that, more than two years ago, many users ' machines have been secured. For insured users, normal apples are sold at a price of between 1,400 and 1800, and the replacement machine is recommended. The minimum sales price for the ipad mini 2 of the apple network is only $1998, and the price for the treasure hunt is even lower. Mr. Xu of shanghai said that the price of maintenance was almost up to the new machine。
Mr. Xu: say that if you want to fix it, you can get $1598 after the warranty. This price can be bought at about 1,800。
While the policy of warranty is stringent and maintenance is expensive, many users have to choose a third party to maintain it, leading to a sharp increase in the price of this product in the electronic market。
Journalists called the official apple service 400 on the reason for the apple screen, and the staff responded first to the journalist, the screen being a hardware problem and sold locally. Journalists went to the apple store retail store in trinity and staff told the journalists that the issue was still to be resolved by official calls. Journalists again called apple 400, and when staff members indicated that they could not explain it, they asked the reporter to line up online for 19 minutes to communicate with higher-level product specialists。
Apple: mr. Don't hang up when he hears music, i'll connect you. It'll take about 19 minutes if i look at the special department, and the next call will have to wait。
Eventually, the actual conversation between journalists and product experts took less than five minutes, but the entire call record showed 46 minutes and 28 seconds. The product experts advised journalists to send e-mails to the media, and apple did not reply to yesterday's e-mails。
Many netizens told journalists that they had dialed 400 calls for apples to push the problem to the market, where it was impossible to detect the reason for the screen phenomenon. Mr. Hu, a beijing consumer, said that apples should be closer to consumers to explain and resolve the ipadmin2 screen problem as soon as possible。
Mr. Hu: i don't think it should be so preposterous about the image that it has set up, in the great and china region。
In recent years, there have been increasing complaints about apple products. Before, apple had introduced a “quality plan” for the macbook pro coating problem and the iphone5 battery problem, to replace the problem machine free of charge. Founder guo feng said that it was impossible to solve the specific reasons for the ipadmin2 screen in the electronic market and that apples should be recalled to the problem product。
Guo feng: the ipadmin2 machine is defective and should be recalled if you complain to 315。
In the early hours of beijing time, 22 march, apple will hold a spring launch in 2016, and it is reported that the new ipad will be visible. Apple should not focus only on new products, but also on addressing and improving old products in order to meet the trust of chinese consumers。
