Tristar central air conditioning advisory telephone: 4001182610
Three-star central air conditioning repair, cleaning and maintenance one-stop service
I. Background and objective
As a well-known electrical brand, samsung central air conditioning has always been based on the corporate culture of “people-centred, customer-first”. In order to further improve the quality of services and consumer satisfaction, samsung central air conditioning decided to introduce a unified open and transparent service。
Ii. The service concept
The central air conditioner service concept of samsung is “careful service, touching the customer”. We are committed to providing consumers with high-quality, maintenance services, services and good faith to enjoy the pleasure of shopping。
Iii. Service content
Unified services: samsung central air conditioning provides uniform service standards within the range that consumers can access regardless of their location。
2. Maintenance is free: all tristar central air-conditioning products have maintenance services. Consumers can benefit from maintenance guarantees from maintenance teams when products are purchased。
3. Transparent services: tristar central air conditioning service prices are transparent and all fees are collected according to uniform standards and there is no hidden consumption. At the same time, we provide maintenance log search services to facilitate consumer access to maintenance schedules and cost details。
Iv. Samsung central air conditioning service processes
1. Telephone counselling: consumers who encounter any problems may call the tristar central air-conditioning service hotline for consultations or repairs。
2. Assignment of individual workers: after receiving the customer's report, samsung central air-conditioners will be assigned to work on a case-by-case basis and will be staffed by the nearest maintenance staff.*。
3. Home check: maintenance staff will check the product within the agreed time and record breakdowns。
4. Maintenance treatment: based on information on failure, the maintenance staff will provide the corresponding maintenance programme and perform maintenance with the consent of the consumer。
5. Cost settlement: when maintenance is completed, consumers are required to pay maintenance costs and provide receipts for maintenance costs。
V. Quality assurance
The products and services provided under the samsung central air conditioning commitment are in accordance with relevant laws and regulations and business standards. During the quality assurance period, if maintenance or replacement is caused by product quality problems, samsung central air conditioning will bear the corresponding responsibilities and costs。
