On june 25th, the news network (journalist zhao zhiang, a student journalist, guo huimin) said, "the cell phone is locked up and sent back is broken, and you have to pay for it if you want to repair it again." mr. Wong did not realize that a small thing like repairing a cell phone could be so bad. Because the mobile phone was tested as a failure due to ingestion, which was not covered by warranty, the honorary mobile phone agreed to an exceptional maintenance, provided that mr. Huang no longer had access to warranty services. It was not surprising that mr. Huang had been asked to repair his mobile phone at his own expense, even though it had discovered new problems as soon as it had turned on。
In february of this year, mr. Huang spent $2799 on a glorified 100 mobile phone, which became available less than three months ago, causing problems of slow charging and intermittent and unclear calls. Mr. Huang's cell phone failure was caused by ingestion, “sometimes i would put it on the table, possibly spilling water. It's a propaganda and a life-proof phone, so it can't be spattered." according to the policy on the sale of glorification phones, cell phone access is not covered by the warranty, but after consultations between mr. Huang and the glorified sales, the failure could be repaired free of charge, but the warranty service was no longer available。
On 8 may, mr. Huang received his cell phone from the service centre, but as soon as it opened, he discovered that it had added a new problem: the fingerprint lock was not working. “... I sent them for maintenance with a good fingerprint lock, and no after-sale tests. In the event that mr. Huang had returned his cell phone to the service centre, the response from the staff member was still a failure caused by the fluid, but an additional $1,600 would have been required for maintenance. “if it was caused by the water from a cell phone, why did the fingerprints work well before and did not fail during the tests?” mr. Wong believed that if the watering of a mobile phone caused a malfunction, it should be handled together, instead of repeating work, and that consumers should pay for it。
In response, the network contacted the officially authorized service centre for the maintenance of mobile phones, and the staff responded that the cell phone consisted of a number of sophisticated electronic parts, and that it was unstable when it came in liquid, which could result in the erosion of the main and small panels, thereby causing damage to the fingerprint function. Official visitors also indicated that, in general, the standard of maintenance for electronic products excludes water entry and accidental damage, which are generally not covered by the warranty and require additional maintenance costs. “in the case of mobile phones, which are not covered by the warranty, to mr. Wong, the loss of fingerprinting is also due to manual inflow, which requires the consumer's own cost of repair, but the cost of repair can be reduced by 50 per cent.”
In the view of the ai mediator of the qingdao city people's committee for network dispute resolution, there may be no liability on the part of the merchant if it can prove the causal link between the penetration of a mobile phone and the failure of the fingerprinting function and if the damage was caused by the user's carelessness in entering the phone. However, if the business is unable to prove this, or if there is a problem with the quality of the mobile phone that is not notified to you by wilful or gross negligence, the business may be liable accordingly。
According to the staff of the aoshima city consumers' protection commission, if the normal functioning of the mobile phone after maintenance fails and if the business cannot prove that there was no fault in the maintenance process, mr. Huang is entitled to request a second maintenance free of charge after the sale. “consumers are in a similar situation and are required to maintain evidence of the purchase of goods, maintenance records, and a stoppage for advertising, and to lodge a complaint with the business or shopping platform in a timely manner.”
