Repatriation cost insurance
Has gradually become
It's an important commitment by the live broadcasters to sell their goods
Some are also tied to free trial
But..
What are the criteria for payment of freight insurance
How do you calculate the excess weight
Reporter for china consumers
Ms. Chen, a shanghai consumer, reported to the chinese consumer newspaper that she had selected an album from a televised studio, where the anchor had promised that there would be no reason to return the goods and that there was a risk of a refund. Upon arrival, ms. Chen applied to return the goods because she was not satisfied with the meeting. However, the expressman who took the item at the door stated that the weight of packaging added to the phase was 2 kg, but because the volume exceeded the standard, a charge of 9 kg was required and the total freight cost was more than 50 kg, exceeding the amount of freight insurance。
In one of the short video platforms, an evaluation page of a cosmetics live-live product, journalists also saw a consumer evaluation, “products are generally... Trial is pits and shipping is expensive”
The reporter of the china consumers newspaper viewed the broadcast and found that, although the anchor had repeatedly stressed that the seven-day unprovoked return and freight charges were in full swing, the sale of a number of products was based on five bottles as a price unit. The consumer purchased five bottles of fine water + five bottles of gelatinous protein cream, 10 bottles of heavy glass, plus liquids and ointments in the bottles, and the total weight was far above the cost of logistics。
However, the reimbursement for the refund of freight charges is only the first-largest freight charge for the goods returned。
While retrofitting costs have become the subject of a number of product after-sale services, they do not cover all retrofitting costs for consumers, and many consumers are not aware of the reimbursement criteria for freight risk。
Payment criteria for freight insurance
“what is the top priority?” when a journalist asks in a twitter group whether he understands the above-mentioned reimbursement criteria for repatriation risk, a group of friends asks so。
Xiao song, a small district of haidian district in beijing, explained to the reporter china consumers that the “first load” was the first kilo of the consignment, and that for goods with a return fee risk, the return of the goods could be said to be free of charge if they were within one kilogram. If it exceeds one kilo, it will be charged by weight。
“there is also a special case of a charge, in which things are not heavy, but they are large.” song explained that the item was referred to as “throwing” and that logistics costs were calculated on the basis of volume weight rather than actual weight. Ms. Chen's purchase of the album is a “throwing”. “a number of consumers are unaware of this, and when additional freight charges are required, we will be considered to be indiscriminately charged.” xiao song’s story。
In response, deputy secretary-general of the shanghai consumer protection commission, tang jingsheng, stated:
Businesses use “freightback risk” as a selling point in their live broadcasts, and consumers generally understand it as a cost-free return. Businesses are suspected of misleading consumers if ex post freight refunds are significantly higher than “freight risk”. Such behaviour infringes the legitimate rights and interests of consumers and is also suspected of undue competition。
It is recommended that the relevant platform strengthen self-regulation and regulation of misleading behaviour related to “refund cost insurance”。
