A commitment to post-sales services for chiri's part of the new energy car
During its demonstration operation and during its sale, our company will manage new energy vehicles in accordance with the regulations governing their demonstration operation and with the product characteristics of new energy vehicles in electric hybrid vehicles, pure electric multiple-use vehicles, and multiple-use vehicles in electrically increased power vehicles, as follows:
1. The design development of all of our company's products, the procurement of foreign agents and the production and manufacture processes are strictly controlled according to the iatf 16949:2016 standards, together with improved and fast quality information feedback processing mechanisms and continuous quality improvements of the system to ensure that each process is in a controlled quality situation and that 100 per cent of all products are released from the plant for certification。
2. In order to ensure that new energy car customers have timely access to day-to-day vehicle maintenance and repair services, our company has committed itself to establishing corresponding new energy car sales providers in the new energy vehicle sales area, while making use of our existing network of over 700 services to provide relevant after-sale maintenance services to new energy car customers and to make it easier to provide after-sale services to new energy car customers。
3. New energy car sales service providers contracted with my company must have one or two technical directors and two or more maintenance technicians, and all personnel must be trained in vehicle dismantling, working principles, road maps and failure diagnosis, as required by the job, through the after-sales training system for service providers set up by the company。
4. For the useful life of the different parts and components, it is required that the sellers of the spare parts must reserve the easy-to-deplete and easy-to-use parts, and our companies will organize random checks of the seller's stocks on a regular basis to ensure that more than 95 per cent of the perishable and expendable parts are in stock; for the spare parts that are urgently needed on the market, our companies will use the resources available in a central repository of five regional banks of the spare parts subdivisions to safeguard the principle of the time limitation for transport: the normal period of limitation for transport up to 500 kilometres is within three days and for emergency transportation within one day; for normal transport up to 501-1000 kilometres within four days and for emergency transport within two days; for normal transport up to 1001-2000 kilometres within six days and for emergency transport within three days; for normal transport up to 2001-3000 kilometres within eight days and for emergency transport up to four days; and for normal transport up to 3,000 kilometres within ten days and for emergency transport up to five days. Ensure timely maintenance of client vehicles。
5. Each sales service provider must be equipped with a x431 vehicle diagnostic device for rapid diagnosis of vehicle failure and first-time customer resolution; all contracted vehicle sales providers must be equipped with at least one service vehicle and 24-hour treatment for temporary malfunctions on their way。
6. My company has arranged for a dedicated client satisfaction management focus on 24 hours a day, 24 hours a day, the timely closure of complaints and improvements to csi。
To ensure the safe and orderly recycling and reuse of used power cells, our company has established a system for managing the recycling and reuse of power batteries, in accordance with national regulations, and has established cooperation with battery manufacturing enterprises. Recycle used power cells to battery manufacturers in strict compliance with national requirements, requiring batteries to decomposition, to separate all materials in the entire power battery package by category, and to recycle the materials after they have been purified, etc. The whole recovery process to eliminate waste of materials and environmental pollution。
8. A good quality information and feedback management system has been put in place to regularly collect data on vehicle quality information, analyse data, continuously improve product quality and report data on a regular basis under the supervision of the relevant departments。
9. Subject to the user's specifications for the use of vehicles, damage to spare parts caused by quality problems during the product package period, as determined by the zhere automobile convention service, is the responsibility of the manufacturer and will be granted free warranty services, with the following commitments:
9. 1 chiri's new energy plug-in hybrid multi-purpose vehicle, pure electric multi-purpose vehicle, plug-in hybrid multi-purpose vehicle, domestic car/public (commercial) car package is fixed for three years or 100,000 km, whichever is the first, and operational vehicle product package is fixed for one year or 100,000 km, whichever is the first, and the consumer whose product quality problems arise is repaired free of charge under three packages。
9. 2 the three packages of domestic car products are valid for 2 years or 50,000 km, whichever is the first, if the domestic car products meet the conditions for replacement, return or replacement during the three packages。
9. 3 chili's new energy plugged hybrid power multi-purpose multi-purpose motor battery total, electric controller (mcu), driver's total, vehicle load charge total (cdu), in-line beam recharge mouth, external wire beam charge port, mmu power cable total, wire box power cable total, vehicle controller total. The package period for the above-mentioned core parts (domestic/public (commercial)/operational) is 8 years or 150,000 km, whichever is first。
9. 4 multipurpose multi-purpose multiplication of new energy plugs in chire car
Special parts and components: pre- and post-firing, various oil seals, horns, drive axle protections, throttle valves, defrosting springs, tight wheels, tights, belts of all kinds, control armball heads, cross-barrel head, wheel bearings, oscillator rubbers, dust shields, ducts, tri-cord catalytic, oxygen sensors, jets, ignition wires, oil pumps, high-pressure lines, electric oil pumps, gas tank pads, windmills, water pumps, whole-car glass (scope-bearing), air conditioning compressors, double-liquid crystal displays, area controller modules, silencers, glass lifters, brakes, condensors, brakes, brakes, brake plates, brake plates, radars. The special parts mentioned above (domestic/public (commercial) vehicles) are for a three-year or 60,000 km (whichever comes first)。
Percussioners, driver axle protections, throttles, oscillating springs, tight wheels, stretchers, belts, control armball head, traverse ball head, wheel bearings. The vehicle charter for the special spare parts mentioned above is for a period of six months or 50,000 km, whichever is first arrived。
Hornet, oscillator tape, dust shield, duct tape, tri-dollar catalyticization, oxygen sensor, oil-jet mouth, fire wire ring. The vehicle charter for the special spare parts mentioned above is for a period of four months or 30,000 km, whichever is first arrived。
9. 5 kerry's new energy plug-in hybrid hybrid power multi-purpose, vehicle-vulnerable components: empty filter cores, oil filters, air-conditioning filters, spark plugs, brakes, tyres, 12v batteries, remote control batteries, rain scratches, fuses and general relays (excluding integrated control units). The domestic/public (commercial) vehicle/operational vehicle package for the above-mentioned perishable spare parts is fixed for three months or 5,000 km, whichever is first, and the spare parts listed above have quality problems during their repair period, and consumers may choose to replace them free of charge。
9. 6 purely electric multi-purpose multiplier car
3-power core parts: total power cell, total power engine, total electric controller for 8 years or 160,000 km, whichever comes first。
Depletionable parts: remote control batteries, rain scratches for 3 months or 5,000 km, tyres for 6 months or 10,000 km, brake linings, air conditioning filters, low pressure batteries, fuses and general relays (excluding integrated control units) for 12 months or 20,000 km。
9. 7 the vehicles produced by chire are eligible for conditional warranty upon sale from a licensed sales service provider. Vehicles (other than those with special description) are covered by warranty, and in the case of normal use and maintenance, quality malfunctions are carried out without the customer having to bear the cost of repairing the vehicles. Private cars purchased and used by consumers to meet their needs for consumption are provided with charters, swaps and exit services. Public (commercial) services other than private cars, operations, commercial, etc., which are not purchased and used for reasons of domestic consumption, are provided with only for repairs during the quality guarantee period and are not covered by a switch or exit service。
10. Establishment of 4008838888 service lines to receive feedback from clients on a 24-hour basis, to deal quickly with problems encountered by client vehicles and to provide timely rescue of vehicles. The measures are as follows:
10. 1 vehicles are unable to travel: 24-hour service calls can be made to service stations or 400 calls from my company for help。
10. 2 remote monitoring systems detect failure management: in the event of a major security failure, the client is immediately advised by telephone to keep the vehicle as far away from parking, shut down the power system, stay away from the vehicle, take care of its own safety and dial a rescue telephone。
11. On the basis of product quality information collected from various sources, and where recall is required in accordance with national regulatory requirements and requirements related to company quality management, our company will develop recall programmes, implement product recall, safeguard the legitimate interests of clients and prosecute and punish those responsible and responsible for quality problems。
Chiri motors inc
