“i'm a graduate of this year's high school and i'd like to consult on the issues related to the archives. When will my files arrive? Is there a fee for storage?” “hello, your file is already in my centre, and no charge is now required for archives.” this is the content of calls frequently received with the state and city service centres window。
Journalists are aware that it is now the peak of the online reporting period for graduates of higher education, and that the centre receives approximately 8,000 copies of the archives of graduates of higher education each year, mainly between july and september, with more than 50 calls per day. In order to effectively and easily serve the graduates of higher education institutions, the centre has been proactive in its work of receiving, maintaining and advising the graduates ' personnel files。
Web services are simple and fast. Graduates of higher education may also consult and conduct business on the internet, in addition to questions related to telephone counselling and archival services. The centre builds an internet+ talent service. Through the people's institute's “fast action” service, all services are incorporated into the government service platform, which facilitates the online filing of people's claims, and the centre's website has set up 12 matters for which the hubei government service is recognized for archival search, all of which have been made available online and “one-net coverage” to meet the “zero running leg” requirement. Offline operations also achieved “one window” and the requirement to allow the crowd to run at most once。
Archives are entered efficiently and accurately. As a result of the intensive collection and workload of the archives of graduates of higher education institutions, and in order to facilitate access to them as soon as possible and to conduct related operations, in 2021 the centre developed an archive information entry system, which improves efficiency and accuracy by scanning the register of graduates of higher education institutions, extracts relevant information and automatically enters them in the database。
Offline operations were quickly satisfactory. In order to upgrade the level of the window service, the centre will create a “23°c social service” to meet the requirement of a maximum “run once” by making the work content and responsibilities of the service window publicly available to the client. Staff members are clearly identified, committed and guided in the process, strictly enforce one-time notification and closure deadlines, and actively promote civilian and civilian service measures. (reporter leung hong ling, correspondent wang bao, zhi xiaoqin)
