One side is in trouble, eight sides are supporting. Following the outbreak of a new type of coronary virus-infected pneumonia, and in order to provide comprehensive support for the prevention and control of the epidemic, on 28 january the united states housekeepers opened a remote home electricity maintenance service hotline (microlink) to provide immediate home electricity maintenance。
To date, the national housekeeper has received over 100 cases of remote household power repair failure, involving beijing, shanghai, tianjin, chongqing, hubei, fujian, yunnan, guangxi, liaoning, shandong, shanxi, shaanxi, sichuan and 14 provinces and cities of zhejiang。
On 28 january, at 9 a. M., users in shanghai called the united states housekeeper hotline to reflect a leak in the home air-conditioning offline and a malfunction. Following user demand, the national united states housekeeper online passenger service first provided professional maintenance guidance to users via telephone, but problems remain. On 29 january, the u. S. Housekeeper arranged for a door-to-door inspection of the post-sales maintenance engineer and found that the air conditioner was non-functional and that the ex-air conditioner frost could not function. The engineers arrived outside the user building and used specialized frost tools for maintenance, and after half an hour of intensive work, the air conditioners finally returned to normal operation. Users praised the professional efficiency of the services of the national housekeeper after-sale maintenance engineer, saying: “it is really difficult for the housekeeper to provide such a professional service at such a special time.”
On the evening of 28 january, ms. Han, who lives in shanghai city, called the national pioneer hotline to report that the domestic smoke machine had failed, that there had been a noise in its use, that the removal of the smoke machine usually required professional work and that the user could not solve the problem by telephone. Subsequently, the national housekeeper arranged for a post-sale repair engineer to visit the user's home and, after dismantling the smoker, the engineer found that the smoker had not been cleaned for reasons of use and for long periods of time, resulting in a smaller gap between the wheel and the oil stain. The after-sale repair engineer first thoroughly cleaned the inside of the oil-smokeer with a specialized cleaning tool and trimped the wheel to solve the malfunctions, then carefully wiped the outside of the oil-smokeer and cleaned it up. After the internal and external cleaning, the oil-smoke machine of ms. Han's home was completely renovated. Ms. Han expressed great approval for the work of the national housekeeper's post-sale repair engineer, who had raised her thumb。
During the time of the epidemic, the nationwide remote home electricity maintenance service line (national service 400-811-3333) will be in operation on an ongoing basis to address the failure of refrigerators, washing machines, television, air conditioners, cooking appliances (e. G. Smokers, gas stoves, water heaters, etc.) in the user's home. For several provinces and cities, including beijing, shanghai, guangdong and hubei, the national administrator has also set up an independent service line and set up provincial and municipal twitter communication groups to deal in a timely manner with the electricity problems of users everywhere。
Upon receipt of a user's request, the u. S. Housekeeper will arrange for professional customers to answer questions on-line and will also provide remote troubleshooting via video guidance to users. In the event that the problem cannot be solved by remote means, the u. S. Housekeepers bring the maintenance engineer home after the sale on a first schedule, through a specialized electrical home maintenance service, in order to guarantee the normal family life of the user during the epidemic。
