The consumer complaint stated that “i had been renting a second house in the sakha district of beijing on 26 march 2021 from the top of the app, that during the lease, the wifi network had failed several times (from the beginning of the stay until now), that the staff had not been repaired, and that the floor had been pelted, that the floor had been stomped, that the floor had been untreated, that after nearly five months, i had been unable to meet my housing needs, and that on 18 september 2021 i had submitted to the housekeeper on 18 september 2021, as a result of the failure of the manager of the staff member, zheng zheng yi hong. 6001****) offered to give me repairs now, and i said it had been five months since it was settled, and i asked for the rent to be refunded without charge, but she said that i did not meet the requirement for an irresponsible refund and that i had to deduct one month's rent. I believe that i have been dealing with the issue of houses such as wifi for five months from the time of occupancy, and that the lessee has the right to terminate the contract unilaterally, in accordance with the terms of treaty 9. 4. 4 of the lease contract: the lessor's maintenance obligations are not as agreed. What i'm asking now is to get my rent back and let me move!"
The journalist contacted the complainant, who was provided with photographs of room wifi network failure, floor rises, etc., and a record of his application for maintenance to the journalist, which has so far not been resolved。
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According to an electronic cut-off sheet of the contract provided by the complainant, article 9, paragraph 4, of the contract provides that “the lessee is entitled to a unilateral termination of the contract if one of the following circumstances is present to the lessor”, and article iv provides that “the failure to undertake the agreed maintenance obligation or to pay the costs that the lessor should have rented has prevented the lessee from using the house normally”
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The complainant stated that he had submitted an order for services for an uncompensated refund of his lease claim on an official platform, that the official client had offered to contact a specialized staff member to deal with him, that he had subsequently contacted him by telephone, that he had asked for an uncompensated refund under the contract, and that, as the staff member had stated, he could repair and replace the house but not refund the lease, that the deposit and the half-month rent were deducted. The complainant's deposit and half-month rent together exceeded $7,000. The complainants insisted that the issue of their own feedback had not been resolved for five months, demanding an irresponsible refund of the rent, and that there was no agreement between the parties. The complainant indicated that he was going to go to the door shop to complain, as the staff member told him that he had no door shop in shaha, that he was mobile and that the complaint could only go to headquarters. The complainant's current service order has been cancelled, and he has attempted to withdraw his lease from the platform, showing a rental charge of $2266. 33 and a default/fee of $523, totalling $7496. 33。
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Journalists would like to learn more about the matter and have a look at beijing's own business phone calls, which are unaccepted, via the eye. Journalists then called 400 calls from the official network, which remained unattended。
The complainant informed the journalist that on the same date, he had received a rent call from the housekeeper, and that if the rent for the new season was not paid on time, the electronic doorlock of the house would be frozen, since he was not in beijing, and it was not known whether the house was now inaccessible。
With regard to the progress of the incident, onuguanet will continue to follow up。
The zonghu networked woodpecker consumer complaints platform is a platform for equitable dialogue between consumers and operators, helping consumers to solve their daily problems of consumption and making every effort to safeguard the legitimate rights and interests of users and businesses. Consumers who encounter impairment of their legitimate rights can lodge complaints through the wirtschaft consumer complaints platform (http://finance. Cn/zmn/zmnts/)。
