On the 18 april newsletter (intermediate journalist lee yang), mr. Wu, a citizen, purchased a hewphp418 printer at aojiangtai state office equipment company, a failure on the sixth day, the refusal to return to the shop and the inconsistent explanation of the cause of the failure by the merchant, “just started to say that the equipment itself was the cause, and later it was artificially caused, and the most incomprehensible thing was that the printer could not be replaced with ink”. For its part, aoshima-mongwei office equipment company (0532-80889431) informed the network that the use of the ink was not in the retrofit, that the printer malfunction was artificially caused and that, exceptionally, the user had applied to the manufacturer for replacement。
During the previous period, mr. Wu's children had been on the internet at home, and since many of his homework tests were printed to make it easier for them to study, mr. Wu had thought about buying a printer, “a 999 bahp418 printer was purchased on march 24 and installed successfully under the official telephone of hewlett-packard, which was used once in the morning on march 29, and the printer was unable to use it at night to point out a printhead failure”
So, on the morning of the 30th, mr. Wu took his printer to qingdao's qingdao au weijo office equipment company to ask for repairs, “it was hoped that the merchant would be able to repair it that day because the child was in a hurry to use the internet at home, and if it could not be repaired that day, the equipment had only been bought for six days”. On the afternoon of the same day, mr. Wu received a telephone call from the merchant, which he wondered about the inconsistencies in the merchant's explanation of the reason for the printer's failure: “for the first time it was the equipment itself, which could not be repaired on that day, which needed to be repaired back to the factory, and later it was a human-induced failure, and even worse, what was the reason that the printer could not be replaced without ink? How would the equipment be good or bad without ink?” mr. Wu said that it was urgent to purchase the printer itself, and that it was difficult to accept the explanation and treatment offered by the merchant without asking for after-sale services in detail。
Why can't the printer be replaced with ink, and the staff of aoshima's office equipment company say that the printer is not in the factory's range when it is used, and we understand the user's eagerness, but we can't. In response to mr. Wu's question about inconsistencies in the explanation of the cause of equipment malfunctions, the staff member stated that “we tested and found that a key part of the equipment had been damaged, so the printer would be able to point out that the failure was unserviceable. The first response by the technicians was a problem with the printer's printing head, which could have been understood by the users as a failure caused by the equipment itself. We were just a sales shop, and the equipment repair needed to be returned to the factory, so it could not be repaired that day.”
In response to mr. Wu's doubts about the return of the printer, the network made a call to the official hewlett-packard post-sale engineer, who stated that “the printer of the model is entitled to one year's repair, 15 days' return and no return service if it is caused by human causes. In addition, printers are used in ink to determine whether they can be replaced on the basis of the specific cause of damage to the equipment and, if not for human reasons, on the basis of sub-lineal authorized maintenance points. "
In response to this situation, the staff of the keozhou city market supervisory authority stated that “consumers, when purchasing a product, need to know more about after-sale services and to keep invoice receipts, etc., in order to avoid disputes during the maintenance or reversal of the goods. After the consumer's reflection, the business has been consulted and the business has applied for a change of name for the consumer, which has been agreed upon.”
