Ms. Leigh from zhengzhou informed the press that on 21 april, her odi car was taken to henan suhai motors marketing company ltd. For repairs. The staff members were subject to a loss of $500 for repairs and $2512 for maintenance materials plus working hours, for a total of $3012. But on april 28th, when she received the insurance company's claim confirmation, the amount went up to $8,500, and the woman was angry and said, "i'm a fool!"
Ms. Lai found this amount to be highly problematic. She states: “in the course of repairing the car, the head of the 4s store called me and said that the bumper was $332. 17, which was for the remodelling of the fence, $500 for the outside repairs and $2180 for the hours worked. As a result, the person in charge sent me an insurance confirmation letter the following day, which increased directly by $6,000, to a total amount of $8,500, and an additional $6,000, which is shown in the confirmation certificate as a supplement”。
The deal of $500 for “out-of-pocket repairs” has somehow turned into $6,000 for “subsidiary supplies”, and the 4s store has no idea where the extra $6,000 came from。
The journalist then contacted the operator of the insurance company. It was explained that the $500 previously stated was for the repair of the car front. However, as there were cracks in the main lamp of the vehicle, ordinary external repairs could not guarantee that it would not be problematic at a later stage, the repairs were replaced by “high-light specialized” repairs, which were charged $6,000 at 30 per cent of the price of the light。
Both the 4s store and the insurance company acknowledged that the customer had not been informed in advance of the cost of the major light repairs of $6,000 and that communication was missing. Ultimately, the insurance company decided to waive the cost of the light maintenance and to compensate the customer for the loss caused by the delay in reviewing the car。
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Source: urban coverage
Compilation: wang jian
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