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As one of the suppliers of the national sports stadium, the arrow guard has been dipped in the heat of the winter olympics, yet the quality of the product and its after-sale problems continue to be the subject of frequent complaints from consumers。
Among them, the main smart toilet, which has been pushed in recent years, has been favoured by the market because of consumer demand for “smart home” items. However, after actually entering the market, consumers continue to suffer from problems related to product design, quality and after-sales。
“in november of last year, when the smart toilet of the arrow was used to flush, the water suddenly rose, the heat was so hot, the sound of the toilet went off, and then the washing and drying function went off. The consumer, mr. Liu, described his story in the black cat complaints。
However, in the aftermath of the toilet's functional problems, mr. Liu found it more difficult to repair and complain about the 2,300-sized smart toilet: “the service was first said to be broken, after sending the parts, the repair master found it impossible to repair them and suggested a new one, but the service refused to replace them.” after more than a month of cross-checking, mr. Liu discovered that the washing function, which could have washed the water, had failed directly, and when he re-revealed the customer service, he said that the maintenance manager had given him feedback that they refused to repair, which outraged mr. Liu: “it's just nonsense.”
The consumer, sea 198206, suffered similar experiences. In march 2020, he purchased nearly $3,400 of an elastic toilet via the electrician platform, but four months later there was a sewage spill due to installation problems. After many inoperable anomalies, such as self-washing, drying, washing, etc., he returned the toilet to the factory in june of the following year for repair and maintenance, “it was a difficult time for the whole family to use it every day while sitting on an unsealed toilet, and to flush it manually!”
However, only one month after the toilet covers were repaired, the problem was repeated and several months later stated that it was caused by “no dry and wet separation”, which outraged consumers: “only 50 per cent of the northern interior is wet and dry, and no one has raised the issue throughout the purchase and installation process”. It also stated that one month after the complaint had been lodged through official channels, no one had contacted it。
In the evaluation of the official flag store of the treasure sanctuary, in more than 100 evaluations of new high-end smart toilets with a discount price of nearly $4,000, a number of consumers also gave a “failure” because of “severe anti-smelling”, “no quality, new purchase and installation for about a month without water”, “two toilets for 10,000 dollars, one broken in over a month and a request for a refund refused”。
Among the introductory smart products of less than $3,000, consumers say, “the toilet porcelain deformation, sale of inferiors”, “the toilet has special requirements for water pressure, does not inform in advance, and requires a large industry pressure”, “the wash valve leaks in two months” etc。
In the black cat complaints platform, the number of complaints relating to the arrow bath was over 200, higher than many of the same brands. And what's worse than the quality of the product is after-sales and service problems。
Several consumers indicated that although the arrows claimed that they could be delivered to 1800 urban areas in their households, the consumers were required to “install themselves”; that, following problems with the toilet, they had been officially recommended to pay the repairer, who had re-emerged similar problems; or that the installation teacher did not know about the product and installed, repaired or informed that the process of using the product was irregular, leading to leaks and seepages caused by the installation problems。
It is worth noting that the problem that consumers are most responsive to arises from the fact that, when a product is in trouble, it is not possible to solve the problem actively, or even to make phone calls, when it is necessary to repair, return, etc., whether through official feedback channels, or when an electrician buys a platform. (b) failure to arrange maintenance in a timely manner or to resolve problems quickly。
Consumers have indicated that this part of the services in some cities is outsourced and that the product is not known in terms of the professionalism of the installation and maintenance teachers. More frankly, after-sales and services of the arrows “stuck the brand image”, “unmatched with brand name”。
In terms of inputs from archers in recent years, intelligent homes are one of the main thrust points of the brand. According to the bid book issued last year, of the 1,809 million dollars planned to be raised, more than 30 per cent were directly related to investments in smart products, of which 480 million were for technical improvements in smart home-based production and energy, and 173 million were for technical improvements in smart home research and development centres。
In terms of inputs, arrow families have a high share of the productive capacity and research and development of intelligent households. In addition, since becoming a supplier to the national stadium in october last year, the master of the arrows has pushed the concept of “the bi-olympiad providing a space for intellectual security”。
As of february this year, the zhang family also launched the smart pistol extremely cold environmental challenge to test toilet ring heating, drying, etc. In extremely cold environments。
However, in terms of consumer feedback, it is difficult to maintain long-term stability in the heating, drying, flushing and flushing of key products'smart toilets in the general household environment, as well as the chronic lack of services and problems that cannot be addressed in a timely manner, which is a pressing problem for archers。
After all, consumer experience is the key to determining home brand reputations compared to brand hulls generated by marketing。
