"just a refrigerant for air conditioners and a leak for repairing?" looking at this receipt from the “pudong new district home power maintenance centre” in the hands of her father, ms. Wu (alias): in previous summer's experience, it's not a complicated operation. It shouldn't have been so expensive
Why did uncle wu encounter a "maintenance assassin"? The origins are found in a small flyer, which promotes “the designation of a household electric maintenance centre in the street, only one”. The seemingly official and regular maintenance channels have attracted a large number of citizens in recent years when the weather is hot and household appliances, such as washing machines and air conditioners, are at their peak. In the case of the shanghai citizen's service hotline, complaints of high prices in such centres have also been received。
It's almost three times more expensive than after-sale maintenance
At the end of july, when the small card was found in the mailbox, u. U. Bo was troubled by the leaking of air conditioning in his home and the poor cooling. The content of these services is being promoted in “air conditioner repair” “lactation” leaflets in their hands. On the other hand, this card, which comes from the “pujiang street community maintenance service centre”, is under the impression that it is a professional team with 10 years of maintenance experience, designated by the street and only one family, which not only clearly announces the telephone number and address, but also emphasizes, in bold fonts, “free door fees” — “formally and effectively!” — the call on the card。
After about 30 minutes, the maintenance staff came to the door and checked the air conditioners at home, and he showed uncle wu a "shanghai home refrigeration maintenance request card": "the master told me that two air conditioners would require 30 pressure-added freon at $60 per pressure unit for a total of $1,800." owing to a lack of knowledge of the charges for the lifting and maintenance of liquids, home-based air conditioning has been “serviced” for many years, long after the plant's quality assurance period, and there seems to be no better option than to allow the immediate repairer to complete the operation. However, it was not the intention of mr. Wu that, at the time of the final settlement of the costs, the maintenance staff would have requested a charge for “medicine and water” and summer labour, etc., “with the combined costs of maintenance, it would have cost $2,800”
A request for quotation from the maintenance of electrical refrigeration equipment in shanghai, presented by the repair master。
The money was paid, but uncle wu couldn't help himself. Upon learning of the charges, the daughter, ms. Wu, made a direct call to the after-sale service line for “gly” appliances, and the manufacturer's repairer confirmed that, in order to achieve the desired cooling effect, the two air conditioners would also require a maximum of 10 pressure-added freon, and would normally charge no more than $500 per air-conditioning station, depending on the type of specific medicine. On this basis, the cost of repairing leaks in air-conditioning pipes would not exceed $1,000. “in the name of the streets, to deceive the elderly!” ms. Wu was angry about this。
In recent days, a number of elderly citizens have called telephone calls into the “specified street” electrical centres: for these maintenance companies, the word “official” has become a real asset in recruiting businesses. For example, because of the smell of air conditioning in the home, auntie wang, who lives on radio road po, called a hotline on the basis of a small flyer in the mailbox “community-designated maintenance network”, and when staff came to the house for repairs, it was simple operations such as dismantling, at a direct cost of more than $1,000. Similarly, air conditioners increased fluoride and maintenance, while zhou, a resident of the community of gangtown in pudong, was charged a unit price of $80 for a pressure, plus scrap parts, which ultimately cost $1,200. In fact, there are also elderly residents who refuse to pay because they have discovered the unreasonableness of the charges, but, according to don bo, who lives in ionbong district, “you don't pay, these people don't leave, and it's totally unreasonable!”
Some of the household electricity maintenance leaflets were received by residents to promote preferential prices and regular channels。
Is the street really designated
In the course of the interviews, older residents collected a large number of documents for these ridiculous home maintenance experiences。
First, there are small white-faced leaflets of very similar size and appearance. Despite the fact that they come from different districts and from different streets, the small cards do not emphasize the official attributes of “sangkat-designated” and, on this basis, they are kept close to the list of service items in order to increase their professional attributes and give them to the actual expansive population by the words “a 50% discount on maintenance for persons over 60 years of age”, so that the group of audiences of older persons can be completely captured and, out of trust in the government, the majority of the elderly do not ask each other and confirm the rates on the telephone。
If the flyer is a “knocking brick”, the receipt issued on its own initiative at the end of the service gives the “high-priced set” the final closure. For example, the receipt from u. U. U. Is from the “customs and electricity services centre of pudong district”, and the receipt from auntie wang is from the “shanghai power maintenance policy”, which is formal, complete and priced, making it difficult for elderly residents to detect a medium-sized cat。
A receipt from the electricity and power maintenance centre in pudong district。
However, the leaflets and receipts were scrutinized and journalists found a number of irregularities. On the one hand, the community names on the leaflets are missing, as in the case of “pujiang town” as “pujiang street”, and the name of an unknown street has also appeared in the case of “boshan community” as “ionbong street”. In addition, the u. U. Bo's family, who lives in the town of pujiang, should be located in the same district as the household electricity maintenance centre, has received receipts that are soared that they say, "the family electricity maintenance centre in pudong new district" and, more importantly, the donkey lips are not right in the mouth of the horse. More notably, although the amount is indeed stated on the receipt, it is mostly vague in the name of the specific fee. In the case of the receipt received by auntie wang, it reads “a plus $585”, but there is no explanation for the increase。
The cost of the repairs is not clear on this shanghai power maintenance policy。
So, what's going on with all these house-to-house repair centers in the name of the street? The same day, journalists questioned the staff in the streets of several districts in shanghai. According to feedback received from the staff concerned in pujiang town, in the district of pojiang, there was no official designation from the family power maintenance centre, and not only did the “community maintenance centre on the street of pujiang” not be consulted within the town of pujiang, but the staff members travelled to the field using the address “unite 1269 918” on the flyer, which was also “false”. The head of the community construction management office of the town of guangcheng and the community services centre of pudongjiang also told journalists that there had been no news of the designation of a family electricity centre in the streets。
You should choose after the brand is sold or call services. Hot line
“the street is designated as a home electrical maintenance centre, which must not exist.” the secretary-general of the shanghai chamber of commerce and industry for the electricity and electricity industry stated that, in the recent case of some of the elderly residents who had been subjected to “assassadors for household electric maintenance”, the government of shanghai had not been able to provide any information. In fact, with the policy of changing electricity from old to new and from home to home since 2009, the current domestic electricity sector is in the market of “renewer to replace” stocks, and these informal power centres also smell opportunities: in recent years, this type of flyer with the word “street-designated” has appeared with high frequency with the use of household electricity and maintenance。
According to garsen's observations and analysis, although such electrical and household maintenance centres may have some repair capacity, prices are often much higher than those charged by the official sales company, “there is no uniform fee, in addition to the numerous additional costs, and the quality of maintenance is often not guaranteed to consumers”. Gerson suggested that consumers should shine their eyes in the search for avenues for household electrical maintenance and avoid falling into such a “ligen” trap。
So, what are the channels of reliable maintenance for consumers who have a demand for household electricity maintenance? In response, gerson suggested that consumers should be able to find after-sale maintenance telephones for their brands directly after the official sale of the brands for which they purchased their electricity, and through instructions for the use of their appliances. In addition, on 27 june 2023, the shanghai city commerce commission (scc) compiled and published a list of "national unified services phone list for main household electric brands" and published a "list of business recommendations for the 2023 shanghai market electronics maintenance services sector" which can be accessed by consumers through the cbc website or by calling the shanghai home services hotline "962512". It was added that if consumers had been fraudulently charged with high maintenance costs, recourse could also be made immediately through channels such as the cnrp。
• “national unified service telephone list of main household electric brands”, published by the municipal commerce commission (part)。
• “list of recommended enterprises in the domestic electrical maintenance service industry in shanghai in 2023”, published by the city commercial council (part). See the table above for details
Https://sww. Sh. Gov. Cn/zxxgk/20230627/05fe269c9e2242fbaf9813709ce80971. HTML
“in fact, how to meet the needs of citizens for household electricity maintenance, so that maintenance services are truly reassuring and reassuring, is the direction in which the shanghai chamber of commerce and industry has been exploring and working. Among other things, community-based public service activities aimed at `scrambling' home electricity maintenance are what we do every year during the boom season.” according to guson, on 27 june of this year, the shanghai electronics and electrics business association, together with the shanghai electricity hotline 962512, the shanghai electronics and electricals industry association and the shanghai electronics maintenance and services industry association, organized a “summer 2023 electro-communication services into the community” campaign, which, together with large brand companies and integrated services enterprises, provided citizens with face-to-face answers to questions and questions, “in the hope that, through this sustained campaign, consumers will be provided with truly price-transparent and quality-secure household electricity maintenance services”
Editor-in-chief: mao jinwei
