Just a few days after the car was mentioned, you found that the smart driving module was frequently misreported, or that the battery's renewal clearly did not match the company's propaganda data. You go to the store and they say, "system normal." you play 400, which makes you "symptomatic."。
Don't feel like you're being targeted. The vehicle in your hand may be hitting a new change - just between 30 and 31 july, the inspection team of the ministry of industry and communications just came out of the factory of cheree, ullai and jiang, where the sample and power batteries were randomly extracted for inspection. From late july to the present, the production lines of the first car companies, such as hiroyo ein and peng, have also been raided。
It's not an accidental move. In may this year, a circular was issued at the supervisory level to include all the whole-car enterprises that have obtained a production permit in the regularized inspection. To put it simply, the quality problems of the "not-for-goods" in your car happen to be at the gunpoint of tight regulation。
This means that you have more rights-based options than last year, and more. You might have had to go back and forth with the 4s, and now you can put the clues directly into the custody and let them check them for you。
First route, if you suspect that the car is not on the board
The parameters in the user's manual in your hand, or the official page you saw when you bought the car, don't match the actual car? For example, you've actually run off a lot, or some configuration has been castrated。
In this case, you don't have to spend tens of thousands of dollars on the whole car. A public power-issued test report has a much higher legal effect than a personal third-party test and can directly block a car's mouth。
How do you do that? Log in to the network of officials of the ministry of industry and intelligence, find the operating plates of the equipment industry i division, and file the vin code of your vehicle, a comparative photograph of the actual vehicle that does not match the announcement parameters, and a record of the failure. This leads are recorded directly in the list of inspections of production consistency。
Once it is established, the company is not faced with a private settlement with you, but with a public notification, a suspension of the product announcement or even a suspension of the new vehicle declaration. This deterrent, sitting alone with you at the store, is not a big deal。
Just on 24 july, peng directly recorded the recall of 33473 vehicles for the replacement of spare parts for all owners free of charge because the x9 type of ex-air spring did not meet the production consistency requirements。
On the website of the directorate general of markets, the announcement of the recall of peng x9 cars was published
Similarly, this year, a schozhou owner paid $400,000 for a smart car, the smart drive module failed repeatedly, and after the disengagement, the 4s store compensated for a one-time loss of $20,000 in devaluation, and also replaced the whole new plant spare parts free of charge and recalculated the quality assurance. These two cases, one by regulatory supervision, and one by coordination, are all routes of reference。
Second way, if you meet silent upgrades or remote locks, electricity
One night, your car was quietly upgraded remotely by the factory, and then the power charge was limited from over 60 kw to 37kw, or 58. 8 degrees of batteries were actually less than 50 degrees. You spend 100% of your money on 70% electricity。
In march this year, the ministry of industry and communications and the general directorate of markets issued a joint “four major prohibitions”, one of which is the strict prohibition of locking down of electrical distribution through the ota. This prohibition means that the problems you have encountered are no longer vague post-sales disputes, but are clear violations。
Now, when you call 12315, you tell the operator that your complaint relates to “ota irregularities” or “probably inconsistent production”. At the same time, you can also simultaneously submit the following information on deficiencies to the network of officials of the technical centre or to the samrdprc。
Third way, find yourself a trusted helper
If you think it's too difficult to organize your own materials alone, or if you're faced with the legal department of a car company, there are two formal third-party platforms that can be used directly。
One is the china net vehicle quality complaints platform
Https://315. Auto. China. Com. Cn/, the other is a micro-intelligence search "cars vs. Chase." both platforms are officially endorsed at no cost. All you have to do is upload faulty photos, maintenance documents, car purchase contracts, and staff members will work directly with after-sellers to facilitate dispute settlement。
China net vehicle quality complaints platform page presentation
They are equipped with dedicated legal services that can help you to sort out evidence, clarify legitimate claims, and that the decision to close cases is in your hands — you are dissatisfied with the programme, and they follow up until the matter is resolved。
In the past, you may find the burden of proof on yourself to be long and costly. But now that regulation has extended the tentacle from the whole plant to the supply chain, all otp upgrades must be fully documented and regulated. It's not a delusion that you feel wrong about your car, but you don't know what's wrong。
The problem with the car in your hand could be a sample of the next round. Pass your clues and don't let him eat ash in the 4s workshop。
