Mr. Sun, who had recently moved into the new room, should have celebrated the joy of the move, while a gas heater “broken the mess”. Last november, he added a nice new gas heater to the kitchen, which was used for three or four days to encounter an “explosion” and alarm, and a more “unusual” problem, although the problem improved. In response to the sale, it was stated that the product had no quality problems and had been repaired several times and that the use of gas heaters required air convection, but that it was because of the client's kitchen environment that the alarm and air pressure burst。
Gas heater in e1 alert. Interviewee for map
Mr. Sun's invoices for the purchase of gas heaters. Interviewee for map
He's cooking in the kitchen. The gas heater's bursting
Turning to the gas heaters in the home, mr. Jinan-sun was unable to do anything: “in order to be convenient and economical, the water heaters were not expected to have problems”. Mr. Sun recalled that during the national day in 2018, he had purchased a new and beautiful gas hot water heater at a shopping mall on spring road at a cost of 3,000 for the convenience of his life. As the home was still being renovated in october, the gas heater was successfully installed in the kitchen as soon as the renovation was completed. “settled almost a month after the purchase, the `explosion' occurred after three or four days.” mr. Sun said。
According to mr. Sun, at about 8 p. M., he was cooking in the kitchen and suddenly discovered that the gas heater had been alerting, that the “e1” logo was displayed on the screen and was blinking, and that, given safety concerns, he had immediately shut down the gas and the water sources normally used at the time, but that the gas heater had suddenly “shocked” on the brake that closed the gas valve, immediately following which the head of the gas heater had been “blasted” and “driveded me, the gas heater had exploded” and the shell on the side of the water heater had been hit”. Mr. Sun said that he was surprised by the sudden change。
“after the incident, i looked at the instructions and found that e1 represented a gas heater that was in a gas condition. In view of the security concerns, i called the repair master and the staff promised the next day's home visit.” according to mr. Sun, the next day the maintenance master came in on time for repairs, which were inspected and repaired, and the gas heaters returned to normal. However, in the course of the subsequent use, gas heaters frequently report alarms. With the last “explosion”, he proposed a new one for security reasons. “it was true that a new one was changed, and the guard was relaxed a little bit, but there was a strange problem with its use.” mr. Sun said。
Once the gas heater is replaced, the alarm remains
After the installation of the new water heater, mr. Sun used it the same day, but at night the water heater e1 called and re-emerged, initially thought it was an accident. However, during its subsequent use, the water heater continued to call the police, and mr. Sun found that “there was no hot water when the heater called, and i found that, as long as i opened the smoker or closed the window, the gas heater could have reported 99 per cent, with almost zero if the heater was ventilated or not used.” mr. Sun was very curious about the gas heater。
Mr. Sun told the journalist that, after all, the gas was involved and that he had contacted the repairer again for repairs, this time replacing the water heater with a spare part. “at that time, the maintenance manager said that the gas heater was the latest and that the design might be flawed so that he could wait for two days and the plant would replace him with a one-off windfall. The situation has indeed improved considerably since its replacement, but the alarm continues and the use of water heaters does not allow the use of smoke machines.”
In the view of mr. Sun, there was a problem with a gas heater that had just been bought, which did cause some headaches, and he contacted the repairer on several occasions, “he said he had limited capacity and could not fix it, so he gave me a after-sale phone and asked me to contact him.” mr. Sun said that he had tested his home's gas pressure after explaining that it might have been too low and insufficient after the problem had been sold, but that there were occasional e1 alerts on the gas heater。
“it was then sold and returned to me that it might be too small and too closed a kitchen, but the salesman did not inform me that the gas heater had environmental and area requirements.” mr. Sun told me that his kitchen was about 5m2 and that he had opened the kitchen door to cook to confirm that the alarm had nothing to do with the area, but that the e1 alarm still existed。
And with respect to the statement that after the sale, “closure is too good to be used in reverse”, mr. Sun was impudent to say, “closure is right and secrecy is bad everywhere, so i should go to the developers. Speaking of the convection, do i need to open the window in winter?"
On the issue of gas heaters, mr. Sun hoped that they would be completely eradicated, even if they paid for repairs or a replacement price。
American salesmen claim that the use process requires air convection
With doubt, the journalist went to the mall where mr. Sun first bought the water heater. "it's true that i've been in the house a lot of times, but i'm an employee, and the details are not clear. You can ask after the sale." the u. S. Staff said。
“the quality of the product is not a problem, it is a factor of environmental problems and so on, and we have done it many times.” after the sale, staff told journalists that the user purchased a high-voltage gas heater, which pumped indoor air to fuel and then drained the exhaust air out of the room, thus placing higher pressure on indoor air. However, the small size of the user's kitchen, closed doors and windows while cooking, combined with the use of a smoker, resulted in negative pressure of indoor air, leading to alarms in gas heaters。
In addition, the post-soldier indicated that the user referred to an “explosion” as an implosion of indoor air and a lack of oxygen for gas heaters. “at the time of its use, a strong-voltage gas heater must keep the air in a convection, as long as it opens a gap that allows the air to flow, and does not form a seal to ensure sufficient combustion of the gas heater. The kitchen environment of the current user, etc., cannot be repaired or replaced in a normal way, so we actively consult with the user and can apply to the leader to return the goods to the user.”。
On 1 march, at more than 5 p. M., the journalist was informed by mr. Sun that he had been contacted after the sale and that, following a communication consultation, he had agreed to return the goods。
At present, the goods have been returned in response to mr. Sun's fate, after consultation between the parties。
Ziru evening, ziru, journalist zhang guo yi, intern zheng yi
