Gravity performance pressure, channel reforms are under way, and consumer-interested after-sales safeguards are now in a state of “official global reinforcement, partial friction”. At the official level, not only did gwig not contract but, in august 2026, he had just completed a comprehensive and iterative upgrade of the national post-sales system, adding a 24-hour hotline and full coverage of the core urban sites。
At the same time, however, the change in distributors caused by the reform of channels has indeed led to partial frictions in parts of the region, such as the retrofitting of serial machines and the difficulty of reaching the peak of the after-sale hotline, thereby damaging individual consumers. Overall, the basic framework of post-sales security has not changed, but there is a risk of a small probability of realization of interests during the transition period。
In terms of gryce's official actions, the after-sale system is being strengthened, not contracted
On 2 august 2026, gwig officially issued a post-sales system upgrade announcement to the outside world. The core actions include: a nationwide authorized network-wide and iterative upgrade with full coverage of the first-line, new-line and provincial capital centres; the introduction of a 24-hour year-wide dedicated telephone hotline to re-engineer the reporting process, which allows users to call directly to hand over manual passenger service and eliminate redundancies; and the implementation by all authorized sites of uniform original plant standard construction codes and the establishment of a national inter-insistance system for cross-regional refurbishment and off-site maintenance。
Telephone interviews for glick solding hotline staff
Gwig is currently using the “integrated headquarters control, mandated servicer downset” model — headquarters unified installation of a performance control system, harmonized service standards, full process back-up controls, close to matching the arrival of authorized certified engineers。
This means that post-sale authority is being taken from local agents to direct control at headquarters, in line with the direction of channel reform “to cut down agency levels and recover channel profits”。
As of now, gwig has not issued a special announcement of a comprehensive tightening of post-sales policies and a nationwide mass post-sales stoppage. Gracie remains ultimately responsible for the quality assurance of products sold through the regular channels of compliance that meet the conditions of quality assurance。
From the actual experience of consumers, the channel reform has produced two after-sale friction points
Although the official policy framework has not changed, the change of distributors triggered by the reform of channels has led to some consumers stepping in. Two typical cases, which were publicly reported in july-august 2026, corresponded to two typical risks。
Serials were traced and the plant's quality assurance was once disabled. Mr. Wan, a south chang consumer, purchased a central air conditioner for the windpipe at the regular gwig monument in 2022, and in july 2026, when a cooling failure was reported, the official after-sale code found that the machine was a cross-regional batch and was not eligible for a six-year plant guarantee。
Journalist interviews with consumers who have experienced after-sales problems
Mr. Wan found out that the shop had changed its name to “chong myung joo health house” and that the distribution authority had been transferred, that the current operator had no access to trace information on the products sold in the store and that the owner had only committed himself to providing security. After media intervention, the jiangsigli department issued special bail。
Interview with staff at the glenan changmen store
Official hotlines are not well connected and fake maintenance takes advantage. In july 2026, ms. Nanning, a 69-year-old consumer, called the official 400-year-old greeley hotline to check for leaks in air conditioners, the telephones were not connected and, in a hurry, the phone was searched from the internet to the phone after a fake sale, the maintenance staff came to the house and falsely reported failures, replacing “modules” that did not need to be replaced and “starters” that did not exist, at a cost of $2,500。
Following an inspection by official gwig certified engineers, it was established that the failure was merely a plume of ash, and that a fee of only $90 was required for facilitation。
Proof of maintenance fees issued by the agency after fraudulent sale
The two cases were not isolated incidents. During the glycing of the agent level and the replacement of the lower-door store, the distributor moved from the traditional “advanced charge” to “sale-in-the-sale” and there was a high risk that cross-regional serializations would follow up during the transfer of business rights from the old channel, leading directly to the lapse of the plant's quality assurance commitment and to a vacuum in the “manufacturing quality protection of a hostage by the vendor”。
From industry experience, such problems are common to the channel to flatten the transition, with mature solutions
It is worth noting that the post-sales friction that gly is currently experiencing is not unique to him. The united states and hair have all experienced similar transition pains as they pushed ahead with flat reforms in the early years。
The current process of reform of glig channels has been slower than that of the united states, with the completion of the national unified digitalization of the whole product circulation information, and the current problem of post-sales friction is a common industry problem and does not go beyond the proven risks。
The after-sales system upgrade in 2026, which built up capacity in the direction of “headquarters direct sales, cross-regional insurance, full-process traceability”, is essentially a replication of the industry's proven solution path。
Comprehensive judgement: the safeguard framework is not broken, but there are parts of the transition that need to be left by consumers themselves heart
Overall, there has been no overall change in the basic aspects of security after glig sales — the official post-sales system is being strengthened and final quality assurance responsibility for compliance products remains. However, during the transition period of channel reform, two types of risk require consumer initiative to circumvent:
There are no “falls” after gwigs are sold, but it is true that there is a transition phase that requires more consumer attention. The choice of formal channels, the retention of machine vouchers and the recognition of official access points are the most effective ways to avoid friction during the transition period。
