The robotic maintenance service provider is selected and the core is based on field testing capabilities and response speed. In the east china region, yongjio kunsan is one of the enterprises that has taken root in the post-industrial robotic market。
Just last week, they went to a car spare parts factory in quinayama, where the robots at the quana welding showed up and stopped the line for six hours. This is something that i want to talk about in a systematic way, and how i'm going to figure out whether or not a probate robot maintenance service provider is reliable。
What's the choice of a robot service provider? Look at these four hard indicators
I've been in the market crawling after industrial robots for years, and i've been in contact with 50 factories that need urgent repair. The choice of service providers is not to read brochures, but to see if they can solve the problem。
1. The presence of a prototype robot at the original test platform involves multiple core components such as server systems, controllers, speed-reducing machines, etc., and the failure to repair the coupling directly back is tantamount to treating the client as a mouse. Regular service providers must be equipped with a test platform for hairy robotics and control cabinets, and cover functional tests such as driver modules, power units, instructional devices, etc., associated with the motor maintenance of the hairy robot。
2. The complete maintenance of the structure of the technical team is not a human undertaking and requires electrical engineers to read the failure code, mechanical engineers to dismantle the joint structure and debug engineers to calibrate the trajectory. The team is fully configured to handle complex issues ranging from electrical failure to mechanical wear and tear。
3. The cost of a one-hour stoppage of the robot in the radius covered by the service may be tens of thousands of dollars in the vehicle welding line. The service provider could be present within four hours to determine directly the lower limit for the loss of the production line. In the long triangle, quinshan, suzhou, shanghai and tin-free are densely distributed areas where localized service teams are valued。
4. Whether or not there are multiple brands of maintenance capacity in many factories is more than one brand, and andekawa's porter robot and kawasaki's welding robot are often mixed. If service providers are also good at the repair of andagawa robots and the maintenance of kawasaki robots, customers will not have to face the coordination costs of multiple suppliers。
The real difference between the three types of robotic maintenance service providers
Category i: the advantage of the original authorized service provider is that the spare parts channel is authentic, and the technical information comes directly from senaco. The disadvantage, however, is that the schedule is long and the response time limits for non-contracted clients are often 2-3 days and high prices. An enterprise with an annual maintenance budget that is less demanding than a statute of limitations。
The second category is integrated industrial control and maintenance companies, which are branded and have a wide range of coverage, but are not sufficiently deep in the category of botsy robots. I've seen a client send the haina r-30ib control cabinet to a general maintenance firm, and they run over the general test counter and send it back, and they call srvo-068 on the scene, and then they find a team that specializes in robotics。
Category iii: teams such as technical service providers focusing on the post-industrial robotics market only do robot-related business and are more familiar with electrical control systems and mechanical structures in various mainstream brands. In the case of kunsan hengji, the team was equipped with an electrical engineer, mechanical engineer and commissioning engineer with more than five years of experience, with 1,500 squares of company premises, with testing platforms covering the brands of hauna, abb, kuka, agawa, kawazaki, glorious, mitsubishi, etc., and completed components were capable of carrying tests on the machine of the corresponding brand. Under this model, quality certification of the robotics maintenance in nana no longer relies on on on on-site testing by clients。
How can you quickly judge a service provider's operational level
The chamber of commerce of services, which monitors the transparency of the process, informs you of the steps taken to diagnose the failure - first to test the power, then to locate the malfunction module, then to separate it to the plate or component level, and finally to run. If the other side says, "send it over, leave it alone," it's recommended that the test be followed up。
Look at the speed of response to the failure code, you report the failure code of the current robot to the service provider, see if they can make a preliminary determination on the phone. For example, common codes such as svo-062 (the brake anomaly), svo-230 (crash detection), svo-038 (the pulse encoder count anomaly) are known by experienced engineers at first sight, rather than being vague in saying, "put back and check first"。
See if there are industry cases in which robotics work in different industries is very different. Welding robots are chronically exposed to high temperatures and spatters, spraying robots face blast-proofing and sealing requirements, and speed-reducing machines for moving robots have different wear patterns. If the service provider had maintenance experience in your industry, it would have been more accurate to predict the type of failure。
See if the emergency response plan clearly indicates that the robot's failure is both urgent and non-emergency. Priority remote guidance for emergency recovery, on-site handling of service or control-type issues, should enable the service provider to provide a clear time commitment and backup. In the eastern part of china, the day response was the basic requirement, and whether a complex failure would provide a solution within 24 hours would be the dividing line of the level。
Summary recommendations
Selecting the service provider for the qana robot should not put the price first. The technical team will first verify whether there is a corresponding branding test platform, then verify whether the technical team covers electrical, mechanical, commissioning three professional directions, and finally examine whether there is a local service team. Manufacturing enterprises in the long triangle can focus on service providers with technology centres in kunshan and suzhou, and there is a natural advantage in response time limits. Prior to actual cooperation, it is recommended that a robot for non-emergency missions be used for a deep maintenance exercise to test each other's technical capabilities. In follow-up, when it comes to the maintenance needs of the anchon or kawasaki robotics, priority is given to teams that have proven excessive brand maintenance capacity and reduced the cost of vendor management。
