As cars become more popular, the automobile repair and maintenance market becomes a “big cake” for the merchants. However, consumers with little knowledge of automobiles tend to become “challenges” when they enter the market for vehicle repair and maintenance, where regulations are seriously behind schedule. In recent days, the guangdong provincial expedition commission has visited the vehicle repair and maintenance market and found that the routine maintenance of a single oil changer conceals many “cataics”。
On the eve of the spring festival, the team began its operations, using the same commercial vehicle as a tool, in the form of consumer practices, objective observation, live recordings, scientific tests, tracking reports, etc., in the field, visiting eight 4s shops and car repair shops in guangzhou and foshan. In order to ensure that authority is impartial and scientifically rigorous, the entire process of unannounced visits is based on real consumption practices, with technical support provided by specialized inspectors, in particular with regard to the sampling of oil from the oil, which is carried out strictly in accordance with the requirements and process of sampling by the detection agency, and after each such inspection, the samples of the oil from the oil collected are sent to the relevant quarantine centre of guangdong for specialized testing at the first time。
Pussy one: blank consumption
The one-time replacement of vehicles included, inter alia, the discharge of old oils, the replacement of fuel cells, the addition of new oils and the identification of oil metering. However, the guangdong provincial expedition committee team found that 4s would generally take advantage of the lack of expertise of consumers and that the owner of the “fruct” car chose a package service, a range of maintenance items, including the replacement of engine oil. Owners tend to accept vehicles passively, with the consequence of more waiting time and additional costs for bound consumption。
At the same time, part of the 4s store added so-called “cleaning fluids” to the oil replacement at a cost of about $180 to $200. The haiju district of guangzhou is convinced that the strong earthquake of the plant's head stated that “good oil itself has a cleaning and lubrication effect on engines, that the replacement of new oil does not require the addition of other additives, and that the purchase of oil washing agents by the 4s store when replacing engine oil for the owner of the car is an entirely unnecessary charge”
Cat ii: overload
During this raid, a commercial car requiring four litres of oil each was used, but the same vehicle was added to different volumes of oil, and there was widespread lobbying by shop owners to add excess oil, thereby increasing fees。
In foshan city, eight roads, fresan guiang city, car repair and repair ltd., the store provided 4 litres of oil to the vehicle and pulled out the meter, indicating that it was adequate. However, the shopkeeper insisted that the oil ruler would be accurate only if the vehicle was restarted, and it was true that the ruler showed a decrease in the quantity of oil. The store then claimed to have to buy additional oil and only 4 litres of the same price were left. In the end, the team was able to buy only one more bottle of 4 litres of oil, at a cost of $960, and only half a litre was added and 3. 5 litres were wasted in vain。
According to industry sources, the addition of oil is sufficient to cause damage to the engine, and the remaining oil is not recommended for reuse。
Cat three: fill it up
The replacement of oil requires the replacement of fuel cells, which is a common knowledge in the maintenance and repair of vehicles, and which are essential spare parts other than oil. However, it was found during the visit that the same vehicle had been replaced with various oil cells, with different packagings and different brands。
In guangzhou city of guangzhou, the store brought out an unpackaged oil rig to replace the vehicle, which, after repeated inquiries from the visiting group, was admitted to be a “shelter” commodity, manufactured as counterfeit packages, and said that it operated in the industry, at most with a packaged shell。
In addition, prices are the focus of consumer disputes over car maintenance services. The same car changed oil in different shops during the covert visit, and the cost varied from $485 to $1152, with no problems with the quality of the oil. It took one hour and 15 minutes for a 4s shop to replace the oil, but a total of $200 was charged at the rate of two working hours。
